I was the first time at this hairdresser. Since my hair was very damaged I decided to spend more money and get advice from an expert.
The hairdresser visit was nice and friendly, my hair was analyzed, cut, blow-dried, etc.. During the hair analysis, questions were addressed and everything sounded very logical and reasonable to me. I was very happy with the results when I left the store as my hair looks much healthier and great again. Based on the hair analysis, products were recommended and sold to me. However, I must say these products are a disaster with me. Already at the FIRST applying ( everything according to the description and information of the hairdresser) my hair looked worse after blow drying at the roots than before washing. Terribly greasy, the hair feels "helmet-like". I have used the products now 4x and each time the same result. I am really disappointed, both by the advice, which was apparently not so knowledgeable after all, and by the products, which of course also had their price.
Who just wants to have their hair cut in a nice environment can make an appointment here. But for me, unfortunately, it was not worth it. Over 100 euros for wash, cut, blow dry including the purchased products, are clearly too much for me if the result is not satisfactory in the long term.
what exactly is the reason that you did not address us about your issues during or at least immediately after your visit to our salon, so that we could have clarified together what did not go as you expected from us?
Instead, you remain anonymous and that means for us:
... we cannot assign who you are.
... we cannot assign when you were with us.
... we cannot assign which employee served you.
... we cannot determine which services you actually used.
... we cannot determine how long you actually stayed in our salon.
What you are doing here is, in our perception, inappropriate and unserious.
In addition, you are acting unfairly towards all of us who try to do our best here every day with great effort.
So what is this all about? What exactly is your request?
We ask that you contact us personally in a timely manner so that we can clarify this together.
Team Frisurenhandwerk Lübeck