Before and during the conclusion of the purchase by phone extremely friendly. The processing on site is erschreckendd. The contact person had "no time". Instead, I as a customer was rudely and quite gruffly "baked off". There was also no correct invoice with complete address etc., although I was expressly requested to provide this data for the invoice.
On inquiry with the management finally came the reference, one may buy nevertheless in the future elsewhere.
An absolutely impersonal store with extremely miserable customer treatment. If I buy articles with a price tag of several thousand euros, then I expect halfway customer-oriented behavior. Customer service is obviously a foreign word in the house Knappwiorst.
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Translation
Especially in the current time we are happy about every single customer!
In this case, a mutual agreement has obviously not been reached. There are two sides to every coin.