GRAEF Gruppe

Distributor for AJAX Systems | Keysoft Cloud | Security Technology | IT Service

GRAEF Gruppe
8,936 Reviews i
published (99%)
out of 8,999 reviews
Contact information
GRAEF Group is your specialist in the field of security technology since 2007.
We are official distributor of the AJAX Systems wireless alarm system.

From us you get among other things:...

Contact information

GRAEF Gruppe
Kochhannstr 17
10249 Berlin
Germany
Directions

Contact person
Peter Gräf

Review from 11/09/2023  
4.60 out of 5
Excellent
Recommendation
Quality
Value
Services
Implementation
Consulting
Top competencies

Professionalism

4.73 out of 5
33 Reviews

Customer satisfaction

4.63 out of 5
32 Reviews

Customer focus

4.55 out of 5
33 Reviews

206 Reviews on ProvenExpert.com

4.60 out of 5
Excellent
Recommendation
I've only had really positive experiences, so I can't add to that with any further comments.
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Customer review & rating for:
GRAEF Informationstechnologie
11/09/2023Futura-Holding, Jörn Kerlin
5.00 out of 5
Excellent
Recommendation
TOP EXPERIENCE, QUICK HELP WITH PROBLEMS.
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Customer review & rating for:
GRAEF Informationstechnologie
11/09/2023Anonymously
4.07 out of 5
Good
Recommendation
The employees of the Graef company convince by high technical competence and an extremely large commitment in the pragmatic solution finding.
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Customer review & rating for:
GRAEF Informationstechnologie
09/01/2023Anonymously
5.00 out of 5
Excellent
Recommendation
After a 20-minute telephone consultation, we bought four fogging systems and put them into operation ourselves. The advice was excellent, the service after the purchase and during the installation was excellent, we were able to install the systems very easily. We had contacted a few other suppliers of fogging machines before, one of them was in our store the next day. Unfortunately, the owner was very unpleasant and arrogant, was full of himself and wanted three times the price of the Graef Group. We can recommend this company without reservation and with full conviction, here are real professionals at work, not just merchants.
Jeweler Bacak
Kolbermoor and Rosenheim
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Customer review & rating for:
GRAEF Gruppe
08/28/2023Juwelier Bacak
5.00 out of 5
Excellent
Recommendation
Best availability by phone-very competent support every time. Friendly and collegial interaction.
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Customer review & rating for:
GRAEF Gruppe
02/27/2023Josef Klein / Ing.grad
5.00 out of 5
Excellent
Recommendation
good prices - fast delivery
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Customer review & rating for:
GRAEF Gruppe
02/24/2023Olav Bischert
4.00 out of 5
Good
Recommendation
Fast delivery and large stock ! Very super !!
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Customer review & rating for:
GRAEF Gruppe
02/17/2023Salwar Hawiri
5.00 out of 5
Excellent
Recommendation
Very satisfied. Also the service on the phone was erstklssig. Have even received a callback. Thank you very much for the Nice and friendly advice on the phone.
Would very much like to say again, but since it was a long-term investment, it will not happen the next.
But gladly recommend it to others
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Customer review & rating for:
GRAEF Informationstechnologie
12/21/2022Ercan Topoglu
5.00 out of 5
Excellent
Recommendation
Competent-Fast-Reliable
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Customer review & rating for:
GRAEF Gruppe
09/28/2022Gregor Klässig
5.00 out of 5
Excellent
Recommendation
They are simply always there when you need them.
And appointments are kept.
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Customer review & rating for:
GRAEF Informationstechnologie
03/02/2022Anonymously
4.20 out of 5
Good
Recommendation
Especially the service is great
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Customer review & rating for:
GRAEF Informationstechnologie
02/23/2022Anonymously
4.67 out of 5
Excellent
Recommendation
For five years we have been using the hotel locking system TSE for our vacation home and always cause amazement among the guests because it works offline.
However, the installation was not trivial. But at least it remains unforgotten how the boss himself got everything working after a good hour.
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Customer review & rating for:
GRAEF Informationstechnologie
02/17/2022Geisthardt
3.80 out of 5
Good
Recommendation
Have ordered now more almost 2 years ago the first time, the would arrived on time, but could not operate.
Customer service helped immediately by phone, but even this could not do anything. Goods were sent back as agreed by phone with the technician. Since then nothing more heard. Then lezten December a reminder that has not yet been paid, with extremely inflated price (goods under 50 € with reminder more than 3 times).
I then wrote to the collection agency and the Gräfgruppe that I had returned the goods and since then heard nothing more.
Service could be good.
Goods and store is good
only the complaint s processing was bad with me.
Would like to remain a customer but not so.
It should report to me times who regarding this incident. Have returned the goods and will certainly not pay for them because I do not have them.
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Customer review & rating for:
GRAEF Informationstechnologie
02/17/2022Elektro Paff e.U
4.00 out of 5
Good
Recommendation
Very difficult to obtaon support through email
Customer review & rating for:
GRAEF Informationstechnologie
02/16/2022Anonymously
3.40 out of 5
Average
Recommendation
I lack flexibility, everything too heavy, callback sometimes inconclusive.
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Customer review & rating for:
GRAEF Informationstechnologie
02/16/2022Anonymously
5.00 out of 5
Excellent
Recommendation
Thank you for the good cooperation!
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Customer review & rating for:
GRAEF Informationstechnologie
02/16/2022Fa Schick
5.00 out of 5
Excellent
Recommendation
Super advice, with questions always professional briefing and always nice and courteous. Really recommend
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Customer review & rating for:
GRAEF Informationstechnologie
02/16/2022Anonymously
5.00 out of 5
Excellent
Recommendation
Customer review & rating for:
GRAEF Informationstechnologie
02/16/2022Anonymously
5.00 out of 5
Excellent
Recommendation
I have been a customer for some time and find that the service and the quality of the employees has increased enormously in recent months. The customer management is now first class. Best regards from the south.
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Customer review & rating for:
GRAEF Informationstechnologie
02/15/2022L.M
5.00 out of 5
Excellent
Recommendation
Offer and price-performance ratio very satisfactory. Advice and service very good
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Customer review & rating for:
GRAEF Informationstechnologie
02/15/2022Sicherheitstechnik Nothnagel
8,730 Reviews from
4 other sources
4.60 out of 5
Excellent
5.00 out of 5
Excellent
2 reviews on Yelp
 
03/11/2023
5.00 out of 5
Excellent
1 review on Google Maps
 
12/06/2023
4.90 out of 5
Excellent
44 reviews on Google Maps
 
05/25/2024
4.60 out of 5
Excellent
8,683 reviews on Trustpilot
 
05/27/2024
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* All reviews and experiences about GRAEF Gruppe are the subjective opinions of those who compose and submit them  |  The profile owner is responsible for the contents of this page  |   Profile active since 11/15/2014  |  Last update: 05/27/2024   |  Report profile

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