Mr. Föllmi is a master of his work, has the claim to work carefully, accurately and detail-oriented at all times and the result is something to be proud of. Punctuality, flexibility and a pleasant demeanor round off an extremely positive experience.
What also speaks for Mr. Föllmi is his professionalism when something does not go optimally. Specifically, there was a misunderstanding regarding a color. When the problem was noticed, we were able to talk about it in a factual and solution-oriented manner without even a hint of evasion or blame (as I said, a misunderstanding). The very next day, Mr. Föllmi had the new parts ready and installed - and this on his own initiative and desire to get the work done as timely as possible. Thus, an initial "scare" turned into an even better customer experience and we were delighted that the work was completed so quickly. And therefore all the more - EVERY TIME HAPPY AGAIN!