The ProvenExpert Quality Seal is awarded to service providers who have received at least 10 customer reviews with a recommendation rate of 90% or higher.
Very nice, competent and fast processing in all matters. Whether requesting a quote or settling a claim. A very clear 12 out of 10. This makes it fun, even when you have a problem
Comment from HDI Generalvertretung Clemens Reusch:
Wow really a phenomenal rating. Request for quotation and claims settlement solved to your satisfaction. Perfect. Thank you very much for taking the time to recommend us. We are very grateful to you. Your #TeamReusch
Comment from HDI Generalvertretung Clemens Reusch:
Thank you very much for the great feedback! "Uncomplicated" - that's how it should be. We really appreciate the praise and the time you took to rate us. Thank you, #TeamReusch.
Comment from HDI Generalvertretung Clemens Reusch:
Thank you very much. Accessibility is always an issue in our internal processes. We try our best, so we are all the more pleased to receive this praise, which means our efforts are bearing fruit. =) Sincerely #TeamReusch
Our claim was processed quickly and the communication with Ms. Flechs was very friendly, pleasant and professional. I can only recommend the agency. WEITER SO!
The processing of requests is quick and uncomplicated. Communication is clear and straightforward, and people sometimes pick up the phone if it seems more sensible to clarify matters by phone than by a long e-mail.
Comment from HDI Generalvertretung Clemens Reusch:
We were very pleased to receive your wonderful review. And yes, we also find it very practical to communicate with our customers by telephone, which can usually be faster and very helpful in the implementation. Your #TeamReusch
All 5 stars for Ms. Heil, who is really ALWAYS helpful to me, regardless of the subject of private or business insurance and, above all, the handling of claims.
Comment from HDI Generalvertretung Clemens Reusch:
Oh, Mrs. Heil will be so happy about this rating. WOW. And yes, we are also fans of Mrs. Heil, she is the good soul in our house and is enormously committed to our customers. It is a blessing that Mrs. Heil is with us. Thank you for the great review and your time. Your #TeamReusch
Since I have been looked after by the HDI general agency Clemens
Reusch, the advice and service has been excellent. The staff have always supported me when I have approached them with requests.
Comment from HDI Generalvertretung Clemens Reusch:
Sensational review. Your recommendation makes our hearts beat faster and we are pleased that many things are going in the right direction. Thank you for your trust, your time and these shining stars. Your #TeamReusch
Completely satisfied, without wanting to or being able to emphasize a single detail: pleasant and precise conversation, quick and competent information and information, prompt and comprehensive supply of information material or the (lost) insurance documents. In a word: great!
About 25 years ago (?) I once had a claim and now again, I am very satisfied,
because the claim was settled very quickly and to the satisfaction of the injured party.
Comment from HDI Generalvertretung Clemens Reusch:
Thank you for your positive feedback. Very good, if we have also kept our promise that if damage occurs, we will act accordingly and you can rely on us. We wish you many more years without damage. Yours sincerely, #Team Reusch
Ms. Melanie Pfeifer has provided me and various companies I have managed with competent, professional and reliable support in every area of insurance over the years. Highly recommended!
Comment from HDI Generalvertretung Clemens Reusch:
Thank you very much for the good review and your time. Mrs. van Hüth will be very pleased. The recommendation is pure motivation. Greetings from the #TeamReusch
I am more than satisfied with the offers and the good advice. Ms. Pfeiffer was at my side with her consulting expertise both in insurance matters and in taking out insurance policies. Ms. Pfeiffer is always available if you have a concern and deals with it directly. The advice and service was very competent, quick and easy right from the start. A very trustworthy woman who I will continue to seek advice from.
Comment from HDI Generalvertretung Clemens Reusch:
WOW. A really very motivating recommendation. Mrs. Pfeifer will be delighted. The #TeamReusch is amazed. Thank you very much for this great and, above all, very detailed review. We are grateful that you took the time. Your #TeamReusch
Highly satisfied
Mr. Reusch and his team have been my contacts for my professional liability insurance for over 10 years.
Always fair, forward-looking and reliable in their advice and implementation.
As an interior designer and architect, liability issues are omnipresent, I feel that I am in good hands, very well advised and covered.
Comment from HDI Generalvertretung Clemens Reusch:
Dear Mrs. Jüschke, thank you very much for the wonderful recommendation, my husband and the team will be very happy. We will continue to provide you with the best possible support for the next 10 years with pure motivation. Thank you for your trust. Thank you for taking the time to rate us. Thank you very much #TeamReusch
Comment from HDI Generalvertretung Clemens Reusch:
Dear Ms. Schneider, we were delighted with your recommendation. We started the day highly motivated. The #TeamReusch is very happy. Best regards and many thanks.
I was a customer of the insurance company for years and at the beginning I was satisfied but now the quality and service has deteriorated
Customer service is a disaster. No one ever answers the phone and they never call back.
The premiums are increased without any reason and my SF was downgraded due to an accident that never happened
I would never recommend this insurance company because I have the feeling that I am being ripped off
I have the feeling that the direct debit mandate is being exploited
Never again this insurance
Comment from HDI Generalvertretung Clemens Reusch:
Dear customer,
Thank you for your sincere criticism, which is important for us to act accordingly. First of all, we would like to apologize for all the inconvenience you have experienced. We can deduce that it is a matter of motor insurance.
We would of course like to take another look at the process to see what went wrong. We would be very pleased if you could send us an e-mail so that we can look at the process using your data. Thank you very much for your sincere feedback and the time you have taken. We look forward to receiving your feedback by e-mail. Kind regards #TeamReusch
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Profile active since 08/10/2018 | Last update: 07/22/2024
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