In a pleasant, open discussion atmosphere, Ms. Lisa Lübke showed competence and a high level of effort to clarify our questions quickly and without complications, so that our new insurance documents were available to our satisfaction in a remarkably short time. We hope that the updates we also mentioned will also be implemented smoothly.
We did not rate the details listed, as the maximum number of stars was already awarded in the main rating. Some details about the customer service are rather less relevant for us, since we only had contact by phone at our request.
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