HE Wägetechnik Horst Eßmann GmbH

Development and distribution of weighing systems and software.

HE Wägetechnik Horst Eßmann GmbH
4.66 out of 5
Excellent
52 Reviews
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160 years of innovative weighing technology - HE Wägetechnik Horst Eßmann GmbH
is a medium-sized company based in Hamburg, Berlin and Westhausen.
Thanks to great experience and innovative developments, systems can be offered that correspond to the...
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Contact information

HE Wägetechnik Horst Eßmann GmbH
Elbgaustraße 250
22547 Hamburg
Germany
Directions

Contact person
HE Wägetechnik Horst Eßmann GmbH

Opening hours

Monday 08:00 am-05:00 pm

Websites

Social Media

100% Recommended
5 stars 33
4 stars 12
2 stars 0
1 star 0
Quality
Service on offer
Information
Processing
Delivery
Customer service
Excellent (4.78)
Cost-performance ratio
Good (3.96)
Top competencies

Adherence to schedules

5.00 out of 5
12 Reviews

Invoice

4.83 out of 5
12 Reviews

Adherence to deadlines

5.00 out of 5
11 Reviews

46 Reviews on ProvenExpert.com

4.62 out of 5
Excellent
4.40 out of 5
Good
Recommendation
Except for the delivery times, which are not the fault of Essmann, we are very satisfied and are happy to work with the company in the realization of our new plant. We will also implement further projects with Essmann.
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Customer review & rating for:
HE Wägetechnik Horst Eßmann GmbH
02/23/2023A. V.
HE Wägetechnik Horst Eßmann GmbH Comment from HE Wägetechnik Horst Eßmann GmbH:
Thank you for your very good review and your words!
5.00 out of 5
Excellent
Recommendation
Information about important appointment reminder! Smooth processing. Absolutely friendly and appreciative communication.
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Customer review & rating for:
HE Wägetechnik Horst Eßmann GmbH
05/31/2022Katja Stoppel
HE Wägetechnik Horst Eßmann GmbH Comment from HE Wägetechnik Horst Eßmann GmbH:
Dear Ms. Stoppel,

thank you very much for sharing your experience with other customers and us. We are pleased that you are satisfied with our service and are happy to pass on your praise to our team!

With kind regards
Dr.-Ing. Fabian Ehmke
4.34 out of 5
Good
Recommendation
Mr. Fink is a likeable person.
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Customer review & rating for:
HE Wägetechnik Horst Eßmann GmbH
02/08/2022Heers Heinrich
HE Wägetechnik Horst Eßmann GmbH Comment from HE Wägetechnik Horst Eßmann GmbH:
Dear Mr. Heers,
thank you very much for your message and your recommendation! We will of course pass on your positive feedback on Mr. Finck, thank you for that!
With kind regards
Dr.-Ing. Fabian Ehmke
4.60 out of 5
Excellent
Recommendation
Great team with a lot of competence.
Everything went smoothly. We received advice on legal regulations.
Also the coordination with Eichamt Sachsen was without deficiency.
Many thanks
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Customer review & rating for:
HE Wägetechnik Horst Eßmann GmbH
02/08/2022Volker Altus
HE Wägetechnik Horst Eßmann GmbH Comment from HE Wägetechnik Horst Eßmann GmbH:
Dear Mr. Altus,
thank you for your excellent review and your great words about our team, which we will pass on to them!
With kind regards
Dr.-Ing. Fabian Ehmke
5.00 out of 5
Excellent
Recommendation
Compliance with planned deadlines and the quality of processing.
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Customer review & rating for:
HE Wägetechnik Horst Eßmann GmbH
02/07/2022Horst-Wilhelm Ströh
HE Wägetechnik Horst Eßmann GmbH Comment from HE Wägetechnik Horst Eßmann GmbH:
Dear Mr. Ströh,
thank you for your great feedback. We are particularly pleased with the praise of keeping the appointments, because in times of Corona it is a challenge for the colleagues in planning and scheduling, which requires a lot of organizational talent. We have always kept extra service staff on hand for months to buffer spontaneous absences and keep our appointments.
Yours sincerely
Dr.-Ing. Fabian Ehmke
5.00 out of 5
Excellent
Recommendation
From start to finish delivered a very professional competent work, both the installers on site and the office....

Such good partners make the work easier... Thank you ..and keep it up

M.f.G Björn Motzkat NOW
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Customer review & rating for:
HE Wägetechnik Horst Eßmann GmbH
11/11/2021Björn Motzkat
HE Wägetechnik Horst Eßmann GmbH Comment from HE Wägetechnik Horst Eßmann GmbH:
Dear Mr. Motzkat,
thank you very much for your very good evaluation of our work and our employees! We look forward to continuing to help you as a strong partner in the future.
4.80 out of 5
Excellent
Recommendation
Good service, competent advice, nice contact
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Customer review & rating for:
HE Wägetechnik Horst Eßmann GmbH
11/11/2021Mertens Raimund
HE Wägetechnik Horst Eßmann GmbH Comment from HE Wägetechnik Horst Eßmann GmbH:
Dear Mr. Mertens,
Thank you very much for your very good evaluation! We are happy to pass on your praise to our employees, especially in customer service.
4.00 out of 5
Good
Recommendation
In case of acute problems during the season I always got competent help immediately
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Customer review & rating for:
HE Wägetechnik Horst Eßmann GmbH
11/10/2021Cord-Hinrich Backhaus
HE Wägetechnik Horst Eßmann GmbH Comment from HE Wägetechnik Horst Eßmann GmbH:
Dear Mr. Backhaus,

thank you very much for your good review!

We are very pleased that you particularly value our problem solving in the season. This presents us with planning challenges every year. Due to our long company history and the experience gained together with our customers over all these years, we keep service technicians and personnel on hand for emergencies during seasonal peak times (for example, during the harvest months).

We hope to continue to support you and your operation in the future.
4.60 out of 5
Excellent
Recommendation
Deadlines were met
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Customer review & rating for:
HE Wägetechnik Horst Eßmann GmbH
04/13/2021Michael Radek
HE Wägetechnik Horst Eßmann GmbH Comment from HE Wägetechnik Horst Eßmann GmbH:
Dear Mr. Radek,
thank you very much for your evaluation and your trust! We also appreciate the professional cooperation with you.
5.00 out of 5
Excellent
Recommendation
I am completely satisfied with the quality of your product, but the user interface and the weighing program should be even easier to use in my opinion. Experience shows that many such operating programs are self-explanatory, so that you can quickly find your way around without much help. Unfortunately, this is not the case for me with your program.
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Customer review & rating for:
HE Wägetechnik Horst Eßmann GmbH
04/12/2021Anonymously
HE Wägetechnik Horst Eßmann GmbH Comment from HE Wägetechnik Horst Eßmann GmbH:
Thank you very much for your helpful feedback! Our weighing program has a very high range of functions with many customer-specific setting options. We are pleased that you are completely satisfied with the high quality of our product. Currently, we are working with our software development team to fundamentally redesign the program and the user interface.
5.00 out of 5
Excellent
Recommendation
Top! Had a software problem that interfered with the weighing program, but had nothing to do with the weighing software. I was helped very quickly and professionally-and bang-everything was running fine again!!! We are very satisfied with both the product and the service!
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Customer review & rating for:
HE Wägetechnik Horst Eßmann GmbH
04/12/2021Birgit Wulff
HE Wägetechnik Horst Eßmann GmbH Comment from HE Wägetechnik Horst Eßmann GmbH:
Dear Ms. Wulff,
Thank you for your excellent feedback, which we will be happy to pass on to our IT department. It's also good for you to know: We have hired more software developers this year in order to be able to offer you a good service in the future as well.
5.00 out of 5
Excellent
Recommendation
Always very nice
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Customer review & rating for:
HE Wägetechnik Horst Eßmann GmbH
04/12/2021Thiele
HE Wägetechnik Horst Eßmann GmbH Comment from HE Wägetechnik Horst Eßmann GmbH:
Dear Mr. Thiele,
we are pleased that you are satisfied with our service. We also very much appreciate the personal contact with you.
4.64 out of 5
Excellent
Recommendation
Mr. Hüber is a top contact person
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Customer review & rating for:
HE Wägetechnik Horst Eßmann GmbH
04/12/2021Hr. Scheu
HE Wägetechnik Horst Eßmann GmbH Comment from HE Wägetechnik Horst Eßmann GmbH:
Dear Mr. Scheu,
thank you very much for your evaluation of our service and the very positive highlighting of our employee! Our homepage is already being renewed and will be online in the coming weeks.
3.59 out of 5
Good
Recommendation
Rating for:
HE Wägetechnik Horst Eßmann GmbH
09/09/2022Anonymously
HE Wägetechnik Horst Eßmann GmbH Comment from HE Wägetechnik Horst Eßmann GmbH:
Thank you for your helpful feedback and recommendation! Even though your rating is positive, we are sorry that we could not yet satisfy you across the board.
Please feel free to write us your improvement requests to vertrieb@essmann.com so that we can find a good solution for you. In this way we hope to become better and better and to convince you completely of us next time.

With kind regards
Dr.-Ing. Fabian Ehmke
4.80 out of 5
Excellent
Recommendation
Rating for:
HE Wägetechnik Horst Eßmann GmbH
09/07/2022Uwe Müller
HE Wägetechnik Horst Eßmann GmbH Comment from HE Wägetechnik Horst Eßmann GmbH:
Dear Mr. Müller,

thank you very much for taking the time to give us this very good feedback! Have you also seen that since the beginning of this month the online store www.waagen-discounter.de belongs to our group of companies? We are looking forward to further cooperation with you.

With kind regards
Dr.-Ing. Fabian Ehmke
5.00 out of 5
Excellent
Recommendation
Rating for:
HE Wägetechnik Horst Eßmann GmbH
09/07/2022Anonymously
HE Wägetechnik Horst Eßmann GmbH Comment from HE Wägetechnik Horst Eßmann GmbH:
Thank you very much for your excellent review, which we are very happy about!

With kind regards
Dr.-Ing. Fabian Ehmke
4.00 out of 5
Good
Recommendation
Rating for:
HE Wägetechnik Horst Eßmann GmbH
09/07/2022Anonymously
HE Wägetechnik Horst Eßmann GmbH Comment from HE Wägetechnik Horst Eßmann GmbH:
Thank you for choosing us and sharing your experience. We are happy to read that you are very satisfied with our quality and service! However, we regret that you rate our price/performance ratio as only sufficient. Due to our 160-year company history with partly decades-long relationships to our suppliers, we were able to limit the price increases and will pass on possible price reductions directly. We are grateful for a direct contact.

With kind regards
Dr.-Ing. Fabian Ehmke
5.00 out of 5
Excellent
Recommendation
Rating for:
HE Wägetechnik Horst Eßmann GmbH
05/31/2022Anonymously
HE Wägetechnik Horst Eßmann GmbH Comment from HE Wägetechnik Horst Eßmann GmbH:
We would like to thank you for your very good evaluation and look forward to further cooperation.

With kind regards
Dr.-Ing. Fabian Ehmke
4.80 out of 5
Excellent
Recommendation
Rating for:
HE Wägetechnik Horst Eßmann GmbH
05/31/2022Anonymously
HE Wägetechnik Horst Eßmann GmbH Comment from HE Wägetechnik Horst Eßmann GmbH:
Thank you very much for your good rating. We are glad that you are satisfied with our service.

With kind regards
Dr.-Ing. Fabian Ehmke
5.00 out of 5
Excellent
Recommendation
Rating for:
HE Wägetechnik Horst Eßmann GmbH
02/14/2022Uwe Ziegler
HE Wägetechnik Horst Eßmann GmbH Comment from HE Wägetechnik Horst Eßmann GmbH:
Sehr geehrter Herr Ziegler,

wir danken Ihnen für die investierte Zeit und Ihre sehr gute Bewertung! Die Zusammenarbeit mit Ihnen und Ihren Kollegen ist stets sehr sympathisch und immer zielführend!

Mit freundlichen Grüßen
Dr.-Ing. Fabian Ehmke
6 Reviews from
2 other sources
5.00 out of 5
Excellent
5.00 out of 5
Excellent
5 reviews on Google Maps
 
05/06/2023
5.00 out of 5
Excellent
1 review on Google Maps
 
01/16/2022
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All reviews and experiences about HE Wägetechnik Horst Eßmann GmbH are the subjective opinions of those who compose and submit them  |  The profile owner is responsible for the contents of this page  |   Profile active since 03/30/2021  |  Last update: 05/28/2023   |  Report profile

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