HE Wägetechnik Horst Eßmann GmbH

Dear Customer,

thank you very much for your feedback! Unfortunately, we cannot assign your case, but we would like to answer you anyway:
The scale you purchased is probably a dual-range scale. This means that the scale has two digit step ranges over the entire weighing range. The digit step of 2 g is valid in the first weighing range of the scale up to (usually) 6 kg. From 6 kg, the scale becomes "coarser", i.e., the digit increment is then 5 g. A dual-range scale can be recognized by the slashes in the technical data and stickers on the scale in the max. weighing range and the numerical increments/calibration values.

It is therefore something very positive that the 5 g digit step range begins only from a certain number of kilograms, because the scale up to this number of kilograms more accurate/fine with 2 g resolves. This is then not a defect, but on the contrary a quality feature.

Regarding your question about distance selling: Distance selling only applies between private customers/consumers and companies. We generally do not sell to private customers/consumers and are therefore not subject to distance selling. This is visible both in our online store and in our terms and conditions / delivery conditions.

Perhaps you have confused us? Then we would be very happy about a retraction of the rating. If you have not confused us, then call us again. Then we can discuss your case and the dual-range function.

With kind regards
Dr.-Ing. Fabian Ehmke

Thank you very much for your outstanding rating! It fills us with great pleasure to hear that you are satisfied with our services. Your appreciation regarding the speedy and straightforward transaction as well as the ease of processing means a lot to us. We pride ourselves on having a knowledgeable team that always strives to provide the best possible service to our customers.
Yours sincerely
Dr.-Ing. Fabian Ehmke

Thank you for your feedback! Unfortunately we can not take back custom made products, we hope you understand.
With kind regards
Dr.-Ing. Fabian Ehmke

Dear Mr. Meinert,
thank you very much for your evaluation and feedback! We also had to adjust our hourly rates to the market situation at the beginning of the year in order to be able to continue to employ our service technicians. We also offer service contracts for all our scales, which enable us to offer discounts on spare parts and hourly rates. Maybe this is interesting for you, please feel free to contact us.
With kind regards
Dr.-Ing. Fabian Ehmke

Thank you for your very good review and your words!

Dear Ms. Stoppel,

thank you very much for sharing your experience with other customers and us. We are pleased that you are satisfied with our service and are happy to pass on your praise to our team!

With kind regards
Dr.-Ing. Fabian Ehmke

Dear Mr. Heers,
thank you very much for your message and your recommendation! We will of course pass on your positive feedback on Mr. Finck, thank you for that!
With kind regards
Dr.-Ing. Fabian Ehmke

Dear Mr. Altus,
thank you for your excellent review and your great words about our team, which we will pass on to them!
With kind regards
Dr.-Ing. Fabian Ehmke

Dear Mr. Ströh,
thank you for your great feedback. We are particularly pleased with the praise of keeping the appointments, because in times of Corona it is a challenge for the colleagues in planning and scheduling, which requires a lot of organizational talent. We have always kept extra service staff on hand for months to buffer spontaneous absences and keep our appointments.
Yours sincerely
Dr.-Ing. Fabian Ehmke

Dear Mr. Motzkat,
thank you very much for your very good evaluation of our work and our employees! We look forward to continuing to help you as a strong partner in the future.

Dear Mr. Mertens,
Thank you very much for your very good evaluation! We are happy to pass on your praise to our employees, especially in customer service.

Dear Mr. Backhaus,

thank you very much for your good review!

We are very pleased that you particularly value our problem solving in the season. This presents us with planning challenges every year. Due to our long company history and the experience gained together with our customers over all these years, we keep service technicians and personnel on hand for emergencies during seasonal peak times (for example, during the harvest months).

We hope to continue to support you and your operation in the future.

Dear Mr. Radek,
thank you very much for your evaluation and your trust! We also appreciate the professional cooperation with you.

Thank you very much for your helpful feedback! Our weighing program has a very high range of functions with many customer-specific setting options. We are pleased that you are completely satisfied with the high quality of our product. Currently, we are working with our software development team to fundamentally redesign the program and the user interface.

Dear Ms. Wulff,
Thank you for your excellent feedback, which we will be happy to pass on to our IT department. It's also good for you to know: We have hired more software developers this year in order to be able to offer you a good service in the future as well.

Dear Mr. Thiele,
we are pleased that you are satisfied with our service. We also very much appreciate the personal contact with you.

Dear Mr. Scheu,
thank you very much for your evaluation of our service and the very positive highlighting of our employee! Our homepage is already being renewed and will be online in the coming weeks.

Thank you very much for your very good review!
With kind regards
Dr.-Ing. Fabian Ehmke

Dear Mrs. Dörflinger,
thank you very much for your positive evaluation! We are extremely pleased that you are satisfied with our services. We thank you for your confidence in our services and look forward to serving you in the future.
With best regards
Dr.-Ing. Fabian Ehmke