I made an appointment months ago for a roof rack and 6/30 was the date for it. I dropped off my car and was given a loaner car. About 1.5 h later, the workshop employee called and said we have a problem. He explained to me that the carriers do not fit. Thereupon meant, yes then we have a problem. I need the carriers, because we go on vacation and that on 7.7. The employee said until then we have the. Thereupon I said that I have but no possibilities to them the car during business hours to bring and pick up. Thereupon he meant, he makes himself thoughts.
When I went to pick up my car at 5:30pm, there was no carrier on my roof. I went in and was greeted by another employee from the shop who said to me, I can't tell them anything. I asked where the other employee was? He had finished work, I was told. I asked the colleague to put him a note where it said, please call back on Saturday. This has not happened until today! I would have liked:1. a callback, 2. solution proposals and 3. service and customer-oriented action.
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