I drove all the way from Berlin to Goslar to buy a car. Mr. Griggel as a customer consultant was great, very friendly and competent. Within 1 week I was allowed to drive to Berlin with my new car. I can wholeheartedly recommend.
I was always very positively surprised by the last years, how the processing around the appointment went. Very customer-oriented, courteous, a lot was explained and reported. I did not know before so.
However, this time it went a little bumpy. It already started with the appointment. The employee on the phone could not give me an appointment because she could not get into the system. She said she would take care of it and then call me back. But that did not happen. After I called the next day, I got an appointment without any problems.
When my appointment arrived, I was not found in the system at first and the employee took a while to assign me. He did not seem to be thinking about me. The handover of the car did not go as I was used to. It seemed as if all the employees were lost in themselves.
None of this is a big deal. Everyone was still friendly, but I was somehow used to it differently.
Hello, I was today for the first time in the dealership and was greeted by all friendly as well as treated. The service was top! One was all around enlightened and well informed. I will definitely come back for the next inspection. Many thanks to the team.
I bought a car at the dealership in March. The seller has advised me super and I am also super satisfied with the car. Recently I had an accident and also the man from the workshop and the expert have taken care of my car very much and have taken everything in hand.
Suggestion: When making appointments, rethink the times. Customer to 13. 00 clock order , but then make break of 1 hour, is unreasonable. I, for example, had night duty and got up extra early to bring the car. I was told at the appointment, it takes 1.5 -2 hours, would have been then actually 15.00 clock, with the break time it was then 16.00 clock, I personally did not like it, because my time was disposed of... otherwise all the best
Was the first time for service at Autohaus Heinemann in Goslar. From the registration to the pickup and of course the performed service everything was fine! All employees nice, friendly and very competent. I like to come back. Small downer: would have liked that the car would have been returned cleaned! I know so from other car dealerships. Is but "complain" on a high level!
I have been trying to order a screw in Salzgitter since Thursday. Unfortunately, no one answers back. Even if I call no one can help me. A real impudence customer service Unterste drawer. Today on Monday
In Goslar, the order was completed within 5 minutes.
With our contact Mr. Marco Paulsen in Goslar, we were in really good hands with our desired monthly car subscription. The advice given and his flexibility were simply top, and will certainly also arrange follow-up contracts there in the future (purchase, leasing, or renewed subscription, is not yet determined)!!!
We can therefore recommend this car dealership with good feeling in any case!
New car was delivered with outdated Navi, which was not usable ! In addition, the tire pressure of 3.5 bar was much too high, which was not noticed. After me 2 weeks after new purchase a tire had burst, it was said that this had happened by driving over a nail. I had to pay for the new tire myself.
At the appointment for a Navi update was said this takes 30-60 minutes. After 2 1/2 hours (!} waiting time I was told that the Navi is now ready, but unfortunately an object fell against the passenger door. Result: dent in the new car. Next week again appointment for repair. I am curious whether I will be offered compensation after this experience.
Conclusion: Autohaus Heinemann I can unfortunately no longer recommend!
I made an appointment months ago for a roof rack and 6/30 was the date for it. I dropped off my car and was given a loaner car. About 1.5 h later, the workshop employee called and said we have a problem. He explained to me that the carriers do not fit. Thereupon meant, yes then we have a problem. I need the carriers, because we go on vacation and that on 7.7. The employee said until then we have the. Thereupon I said that I have but no possibilities to them the car during business hours to bring and pick up. Thereupon he meant, he makes himself thoughts.
When I went to pick up my car at 5:30pm, there was no carrier on my roof. I went in and was greeted by another employee from the shop who said to me, I can't tell them anything. I asked where the other employee was? He had finished work, I was told. I asked the colleague to put him a note where it said, please call back on Saturday. This has not happened until today! I would have liked:1. a callback, 2. solution proposals and 3. service and customer-oriented action.
I would not recommend Heinemann Wernigerode in any case.here are the reasons:
I was with my vehicle to the 2.Durchsicht. When I picked up the car, I was told that there were traces of martens in the engine compartment, but everything was fine. At home I opened the hood and lo and behold on the engine block was still the whole angfressene insulation and marten droppings. An impertinence in an inspection not to remove and not to ask me whether the insulation should be renewed.When I turned to Hyundai Germany said to me Hyundai Heinemann would get in touch with me and clarify the situation. Until today not happened.
My conclusion: this Wekstatt has lost me as a customer.
All reviews and experiences about HEINEMANN Gruppe are the subjective opinions of those who compose and submit them | The profile owner is responsible for the contents of this page |
Profile active since 10/17/2019 | Last update: 09/26/2023
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