Der erste Eindruck zählt. Eine Wohnung kann sich nicht selbst von ihrer besten Seite zeigen. Es ist daher die Aufgabe unseres Teams aus der (IT-, Kreativ- und Immobilienszene) unseren Kunden den besten ersten Eindruck zu ermöglichen und ihnen die... Entscheidung für oder gegen eine Wohnung zu erleichtern. Unsere Arbeit umfasst alle Formen der kreativen und technischen Möglichkeiten, um unseren Kunden am Ende des Tages eine Wohnung zu zeigen, die entweder zu ihnen passt oder auch nicht.
After applying for an apartment with Homesk I was told that I had been successful and that I would sign the contract in the following week. At this stage I believed we had an oral contract and stopped my apartment search and canceled other scheduled viewings. Unfortunately, Homesk wrote me the next week that I would actually not be able to move into the apartment (after previously telling me over the phone that my name and my wife's name would be on the contract and was just waiting to be signed). I requested more information about what caused this situation over email or suggested they call me. This has still not happened. When I called the real estate agent I was dealing with the signal was quite poor and the conversation was unintelligible. Future phone calls have gone unanswered as has my email requesting more information. As I had cancelled my rental contract this interaction put me in a situation where I now have no apartment in Berlin and will be forced to obtain short term housing to continue the apartment search. All information contained within this review is true, documentable, and provable.
The first contact with HOMESK was positive, the costumer service replied to my emails fairly quick, which was after followed by a phone call from someone from the team. He was polite and seemed helpful, once or twice i had the feeling he was unsure and insecure about one or two topics, but no problem there.
The weekend passed, and on Monday i received an email from a different person stating that unfortunately my application could not be considered for a number of bureaucratic and financial reasons. I understood and accepted the reasons, the problem is that these reasons should´ve been communicated to me on my first phone call or email exchange i had with the team, since i had provided all the information that was requested from me by the team.
Worse even, a few hours after this email i received another email from a 3rd different person with an offer for a flat, to which i replied asking for clarification whether i was after all eligible to apply for flats through HOMESK or not ? 1 hour later i receive another email from again a different person ( not the one who sent me the flat offer ) politely apologizing that the offer was sent by mistake and they could not in fact, consider my application.
And to top it all off, the following day i receive another flat offer from the exact same person who sent me the previous offer one day before, to which i finally replied to please stop sending me offers since i will not be considered as a client at HOMESK. A 4th person then replied to confirm, that they will not send any more offers.
I´m sure this agency works well for a lot of people, and looking at the reviews they are mostly positive from happy costumers.
However this absence of coordination between team and client is really something that needs to be mentioned and that it should not be taken so casually. Looking for a flat in Berlin in the current market situation is in itself a huge challenge, it should be the responsibility of agency´s like HOMESK to provide their costumer services with smooth coordination, instead of uncertain bumpiness.
My search for an apartment in Berlin ended after 3 months of intense and tedious viewing procedures. (I know it can be much longer). I was already accustomed to the specific approach of other agencies with group views and did not expect that there is an agency that will turn my mind about this. After contacting the Homesk, we have scheduled an appointment for an individual viewing, which was one of the decisive factors for me. The process of signing the contract was a little delayed due to the current situation in the world. The time of my entry into the apartment moved 2 weeks. Nevertheless, I will put a maximum rating for timely information from the agency and hope to continue to use their services in the future.
Ein Termin zur Besichtigung des Mietobjekts wurde sofort vereinbart und pünktlich wahrgenommen. Das Team von Homesk ist sehr freundlich und stets bei allen Fragen rund um das Mietobjekt erreichbar. Die Abwicklung der vertraglichen Angelegenheiten verlief reibungslos. Wer in Berlin eine Wohnung sucht, sollte sein Glück bei Homesk versuchen! :)
Ich hab bisher sehr gute Erfahrungen mit HOMESK gemacht - daher meine 5 Sterne! Sowohl die Besichtigung, als auch die Vertragsunterzeichnung fand mit Sympathie und hoher Qualität statt!
Cooles Team, cooler Service, coole Wohnung!:) Danke dafür!
I was looking for a flat for two months and have therefore experience with many companies. Homesk was simply the best. They offer private appointments and everyone has time to check the flat alone. The contracting process is also really smooth. I have already recommended to a few friends.
Very professional service through and through! The apartment we were interested in was presented in an over 20-page exposé, which not only showed and described every room in the apartment one by one, but also the location itself: distances to the next bus/tram-stations, doctors, grocery stores etc. Very helpful for people who don't know the area very well, like us.
Only personal 1-on-1 viewings are offered, which gave us a lot of time to ask specific questions to the professional and friendly Homesk employee during the viewing. The appointment was on time and our guide was well prepared: he even asked question to the person who lived in the apartment before, so he could also give us additional information regarding the neighbourhood.
The overall application process was very transparent, the communication with the team was great and fast. The application itself was done by with Homesk's online tool, so no need to print out and fill out any forms. The application tool was very straight forward and allowed us to upload all important document files as well. After that, we were always kept up to date regarding decisions and the next steps in the process. I would recommend and choose Homesk again anytime.
Anfänglich war ich skeptisch aber innerhalb kürzester Zeit schlug man mir dann bereits eine Wohnung vor, welche sich als totaler Glücksgriff entpuppte. Die Besichtigung wurde schnellsten ermöglicht und nun bin ich mehr als zufrieden bereits Mieter dieser Immobilie geworden. Ich weiß natürlich nicht ob es immer so reibungslos abläuft, aber nach Monaten von stressigen und frustrierenden Wohnungsmassenbesichtigungen war es für mich das Beste, was mir hätte passieren können.
Homesk ist super kompetent und arbeitet effizient und zielführend das Maximum aus der Sache zu holen um beide Seiten möglichst zufrieden zu stellen.
Dabei gehen sie auf alle Belange und Fragen der Interessenten ein.
Ein rundum gut strukturierter Service mit dem Ergebnis angenehmer und entspannter Einzelbesichtigung! Nicht normal in der heutigen Zeit. Hier ist die Digitaliserung auf den richtigen Weg ;-) Vielen Dank!
Soeben haben wir unseren Mietvertrag unterschrieben und können nur sagen, vom ersten Anruf bei Homesk bis hin zur Unterschrift und dem letzten Händeschütteln ist alles so wunderbar verlaufen, wie wir es uns hätten niemals vorstellen können. Supersympathischer und professioneller Kontakt. Zuverlässig, pünktlich, immer um zügiges Feedback bemüht. Homesk spielt in einer ganz anderen Liga. Wir würden jedem empfehlen sich in die vertrauensvollen Hände dieses Teams zu begeben.
All reviews and experiences about Homesk GmbH are the subjective opinions of those who compose and submit them | The profile owner is responsible for the contents of this page |
Profile active since 05/05/2017 | Last update: 04/25/2022
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