The first contact with HOMESK was positive, the costumer service replied to my emails fairly quick, which was after followed by a phone call from someone from the team. He was polite and seemed helpful, once or twice i had the feeling he was unsure and insecure about one or two topics, but no problem there.
The weekend passed, and on Monday i received an email from a different person stating that unfortunately my application could not be considered for a number of bureaucratic and financial reasons. I understood and accepted the reasons, the problem is that these reasons should´ve been communicated to me on my first phone call or email exchange i had with the team, since i had provided all the information that was requested from me by the team.
Worse even, a few hours after this email i received another email from a 3rd different person with an offer for a flat, to which i replied asking for clarification whether i was after all eligible to apply for flats through HOMESK or not ? 1 hour later i receive another email from again a different person ( not the one who sent me the flat offer ) politely apologizing that the offer was sent by mistake and they could not in fact, consider my application.
And to top it all off, the following day i receive another flat offer from the exact same person who sent me the previous offer one day before, to which i finally replied to please stop sending me offers since i will not be considered as a client at HOMESK. A 4th person then replied to confirm, that they will not send any more offers.
I´m sure this agency works well for a lot of people, and looking at the reviews they are mostly positive from happy costumers.
However this absence of coordination between team and client is really something that needs to be mentioned and that it should not be taken so casually. Looking for a flat in Berlin in the current market situation is in itself a huge challenge, it should be the responsibility of agency´s like HOMESK to provide their costumer services with smooth coordination, instead of uncertain bumpiness.
Thank you for your detailed feedback.
As we have already informed you, we are unfortunately not responsible for the allocation of the flats. We did everything we could to make sure you got the flat, but the owner decided against your application.
We received positive feedback from the property management, which we forwarded to you. We have informed you that the final decision will come from the owner the following week. Nevertheless, we would like to apologise for our communication with you, as we should have put the positive feedback more into perspective, as it was not yet finalised. We can understand your frustration and would have loved to mediate the flat to you, as you were also our favourites. We hope that you will be able to find an alternative in the near future and wish you all the best.