JGA Buddies

Hi Julia,

Thank you very much for your review. We are very pleased that you enjoyed the tour and that you were able to design the tour with maximum flexibility thanks to the functions of our app.

Best regards from the whole team

Hi Jessica,

It's a pity that you didn't like our tour. Unfortunately, your description suggests that you have probably not done the setup quite right, because otherwise no problems could have occurred with the tracking. How this works exactly, is in the mail with the access data, which all our customers receive in the week before the JGA weekend. Also in this mail you will find our service number, which is reserved for our groups on tour. Unfortunately, you have not made use of this service. The problem would have been solved within two minutes. Too bad!

Thank you for pointing out that there are currently restrictions in the castle park. We will check this immediately and correct it. Unfortunately, this can happen in a live game with over 40 tasks. However, you could have done the task anyway if you had briefly deactivated the GPS dependency of the task in the settings of our app. This option is very easy to do and is also described in detail.

However, the tour does not seem to have suited you in general. We could have advised you on this in advance as well. The tasks are based on feedback from our customers and we always try to take every feedback seriously and improve the tour.

Many greetings

Oliver Schlenker
Managing Director

Hi Fabienne,

Thank you very much for this outstanding feedback. That sounds like an all-around successful JGA! Exactly because of such beautiful feedbacks love what we do!

Best regards from the entire team

Thank you so much for your great feedback. We are very happy that your bride and the whole group liked our tour so much.

Best regards from the whole team!

Hi Luisa,

Thank you very much for this great feedback. We are very pleased that you liked not only our tour, but also our customer service so much!

Best regards from the whole team

Hi Patrick,

Thank you very much for your great feedback. We are very pleased that you were completely satisfied with our service!

Best regards from the whole team!

Thank you for this great, short and concise feedback. That sounds like an all-around successful JGA! It's exactly because of such nice feedbacks that we love our work!

Best regards from the entire team

Thank you for your rating! You haven't missed anything with the point system. The points currently have no function. The plan we had with it has unfortunately not yet been realized because of the Corona situation. However, we do not want to spoil what it is about at this point.

Kind regards from the whole team

Hi Michelle,

Thank you so much for your great review. We are very happy that you liked our tour and the tasks so much. We will definitely take your feedback regarding the navigation into the next optimization round.

Kind regards from the whole Buddies Team

Hi Andrea,

Thank you very much for your great review. We are very pleased that you were able to play our concept well indoors. Unfortunately, this is not possible with all tasks, but with a little improvisation talent with most of them.

Kind regards from the whole team

We are very pleased that you enjoyed our tour so much and thank you for the great review.
It's always nice to hear that our concept contributes to a great day.

Best regards from the whole team!

Thank you very much for your feedback. It is a pity that the tour did not meet your expectations. With your group size, you are indeed at the upper limit of the number of participants, although we have also had groups in this size range who enjoyed the tour very much. The atmosphere often depends on the group dynamics, which we unfortunately can't influence. Nevertheless, we take your feedback seriously and have corrected the recommended number of participants downwards. As a rule, however, a JGA group consists of an average of 10 people and for this the tasks work very well.

Unfortunately, individualization of the boxes is not possible at this price, which is in the lower midfield compared to most JGA offers. If we had to budget for this, the price would be significantly higher. For this reason, the individualization takes place exclusively in the app.

We honestly cannot understand the lack of information. Our groups receive all the important information on the homepage as well as in the mails. It is also clear from the information that there is no fixed route, as the tour is designed so that our groups have maximum flexibility and, above all, no pressure.

In addition, we are available to our customers by phone during the week from Monday to Friday for questions and usually respond to individual questions by mail in less than 24 hours.

Unfortunately, you also did not use our event service on the day of the event. Our groups reach us during their tour on a service number that is available exclusively for them. We would have been very happy to give you tips and also to fix the setting problem on the iPhone. How this works is also written in the mail with the access data, but even if this information was overlooked, we can usually solve any technical problem within two minutes.

We're glad you had a great day anyway.

Best regards from the whole Buddies Team

Thank you very much for your evaluation! The fact that you couldn't do all the tasks isn't so bad, though. We designed extra many tasks, so even if one or two of the seven task categories don't fit the group constellation, there is still more than enough to do. Since the tour doesn't have a specific destination, there's no finale or anything like that that you've missed. When designing the tour, it was important to us that our groups have maximum flexibility and, most importantly, no pressure.

Best regards from the whole Buddies Team

Thank you very much for your review. It's a pity that you didn't like this task, which honestly irritates us a bit. In this task we present the social projects that we are allowed to support thanks to your booking. Since we do not peddle this before the booking, we thank you again during the tour that we can support these projects organized with a lot of heart and soul thanks to your booking.

Best regards from the whole team

Hi Marlies,

Thank you very much for your great review. We are very pleased that you enjoyed our tour. We will definitely take your feedback into the next round of optimization.

Best regards from the whole team!

Thank you so much for the great review! We are very happy that you all enjoyed the tour so much! Also great to hear that you used the feature to play the tasks regardless of location and got the maximum flexibility out of the tour.

Best wishes from the entire Buddies team!

Thank you for the great review and of course we are very pleased that you are completely satisfied with our performance.

Best regards from the entire team!