Klavierhaus Köpenick Detlef Gustat

Buying grand and upright pianos, piano trade, piano house, repair, tuning

Contact information
SALE - PURCHASE - REPAIR - TUNING - PIANO LESSONS
Large selection of new and used branded upright and grand pianos. Workshop visit in 15537 Gosen/near Berlin. From inexpensive beginner's pianos for piano students, very good mid-range pianos to...

Contact information

Klavierhaus Köpenick Detlef Gustat
Müggelbergallee 3A
12557 Berlin
Germany
Directions

Opening hours

Websites & Profiles

92% Recommended
5 stars 11
4 stars 0
3 stars 0
2 stars 0
1 star 1
Excellent (4.67)
Cost-performance ratio
Excellent (4.58)
Top competencies

Professionalism

5.00 out of 5
2 Reviews

Quality assurance

5.00 out of 5
2 Reviews

Advice

5.00 out of 5
2 Reviews

12 Reviews on ProvenExpert.com

4.66 out of 5
Excellent
5.00 out of 5
Excellent
Recommendation
I can recommend this piano house 100%. The purchase of our grand piano went very smoothly and quickly and we are more than satisfied overall. In particular, the friendly advice and also the "aftercare" and the feeling that we could still obtain supporting information at any time additionally rounded off the positive impression.
Convertini-Olbrich family
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Customer review & rating for:
Klavierhaus Köpenick Detlef Gustat
06/21/2022Dr. V. C.
5.00 out of 5
Excellent
Recommendation
I would especially like to emphasize the sympathetic and expert advice, which is completely adapted to the wishes and possibilities of the customer. I am having a great experience with renting a piano (so good that I would like to take it over at the end of the rental period) and would recommend this piano store without reservation.
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Customer review & rating for:
Klavierhaus Köpenick Detlef Gustat
05/03/2021Laura O.
5.00 out of 5
Excellent
Recommendation
As soon as we entered the premises where Mr. Gustat and his team welcomed us, it became clear to me that you are dealing with people who, with an insane attention to detail and a large network, refurbish used pianos, uprights and even concert grand pianos from all over Germany and yet resell them at absolutely fair prices. And the team seems to want to meet every customer request, whether special varnishing or the partial or complete refurbishment of the wood or an instrument, no matter how old and in what condition!
Several gems and treasures that have their own stories to tell were standing around ready to play. I felt super advised and got my "love at first sight" a very small, almost hundred year old piano with the help of the piano house and the transport team from Piano Express even over the narrow stairs into my small study. This was only possible because of the good advice. Great team, good and fair prices, but above all a lot of quality, thank you.
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Customer review & rating for:
Klavierhaus Köpenick Detlef Gustat
05/03/2021Diane W.
5.00 out of 5
Excellent
Recommendation
In search of a grand piano, we visited the Klavierhaus Köpenick some time ago. The variety of instruments is overwhelming! There are pianos of all well-known manufacturers and years of construction on display and can be played. Thus, we could wonderfully compare the different sound and playing characteristics of the instruments. All of the grand pianos are restored and brought back to life in the large in-house workshop with a high level of craftsmanship. Mr. Gustat took a lot of time and gave us an interesting tour. His expertise was evident in the detailed explanation of the work performed, as well as his vast knowledge of the individual instruments. I can only recommend a visit to Klavierhaus Köpenick to anyone looking for a perfectly restored instrument!
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Customer review & rating for:
Klavierhaus Köpenick Detlef Gustat
02/28/2021A.
1.00 out of 5
Poor
Extremely rude seller - contacted "Herr Gustat" several times and even called him, and he said that I was as basically a scam because I was trying to contact him from outside Germany... and then hung up on me! What a disgrace. Was simply trying to buy a piece that was sentimental and only available in Germany. What a rude person.
Customer review & rating for:
Klavierhaus Köpenick Detlef Gustat
11/11/2020Anonymously
Klavierhaus Köpenick Detlef Gustat Comment from Klavierhaus Köpenick Detlef Gustat:
Dear "Adam", we are very busy serving our genuine customers with our usual good service. We reserve the right not to serve obviously unserious, fraudulent or nonsensical fake requests. And : NO, we will not call you back on the alleged fake phone number you provided +1(415) 971-29XX and: NO, we do not want to ship used Schimmel -piano to "New York". Please understand. Respectfully Detlef Gustat Owner
5.00 out of 5
Excellent
Recommendation
I bought a Bechstein grand piano model B Bj1914. The appearance from the outside and inside (mechanics) is perfect and flawless, like brand new, unbelievable. The sound and touch are more than enchanting, I would never have thought such a thing possible. All this at a fair price, which was also below the average offers of other sellers. The consultation was also very pleasant, very detailed, without "pressure" and open-ended. Plenty of time to play all possible instruments in peace. The sale then also very uncomplicated and simple. When it came to the transport then because of the shipping company to a delay, accommodating without demand on my part. All in all, a very fair purchase of an absolutely excellent piano. I clearly recommend Mr. Gustat to everyone!
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Customer review & rating for:
Klavierhaus Köpenick Detlef Gustat
09/02/2020Jochen C.
5.00 out of 5
Excellent
Recommendation
The special feature is that a large number of different grand pianos are available to play. This allows the sound of the different brands to be perceived directly and compared with each other. Mr. Gustat gives a prospective customer all the time he needs for this. I am completely satisfied. Dr. Ulrich Franz
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Customer review & rating for:
Klavierhaus Köpenick Detlef Gustat
06/15/2020Dr. Ulrich F.
5.00 out of 5
Excellent
Recommendation
Rarely received such friendly and competent advice. Thank you very much.
Absolutely recommendable.
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Customer review & rating for:
Klavierhaus Köpenick Detlef Gustat
05/15/2020R.
4.96 out of 5
Excellent
Recommendation
First of all, we are completely satisfied.
The concept of being able to play an impressive selection of grand pianos for a test after making an appointment is original. Very pleasant is the fact that Mr. Gustat is not a talkative, smooth salesman, but a lover of pianos in front of the customer. He helps to find the right piano for the prospective customer. Together with colleagues from the workshop, technical knowledge is enthusiastically presented to the customer. My wish to secure the purchase of the piano, which had been overhauled in the workshop, with the expert opinion of a sworn expert was accepted as completely legitimate and unproblematic. This is how you create trust.
I can only recommend Klavierhaus Köpenick.
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Customer review & rating for:
Klavierhaus Köpenick Detlef Gustat
05/02/2020Steffen Z.
5.00 out of 5
Excellent
Recommendation
Thank you very much, Mr. Gustat. We had a very good consultation on site, could take our time in choosing the grand piano and are very happy with the purchase.
Even after the purchase, the service is exemplary and we feel very well taken care of.
If we were to buy a grand or upright piano again, we would contact Mr. Gustat immediately. Thank you. Our son Frederik is also thrilled.
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Customer review & rating for:
Klavierhaus Köpenick Detlef Gustat
02/21/2020Christoph S.
5.00 out of 5
Excellent
Recommendation
I used Klavierhaus Köpenick to move my piano within Berlin. All agreements were kept as agreed, the piano was picked up on time and delivered to my new address. In terms of price, I have found in retrospect that there are probably also somewhat cheaper providers. But for the fact that everything worked out very well, the price is completely in order. I can recommend Klavierhaus Köpenick! G.R.
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Customer review & rating for:
Klavierhaus Köpenick Detlef Gustat
02/17/2020G.
5.00 out of 5
Excellent
Recommendation
Rating for:
Klavierhaus Köpenick Detlef Gustat
08/11/2020Anonymously
72 Reviews from
2 other sources
4.92 out of 5
Excellent
5.00 out of 5
Excellent
17 reviews on Facebook
 
11/11/2020
4.90 out of 5
Excellent
55 reviews on Google
 
03/27/2022
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All reviews and experiences about Klavierhaus Köpenick Detlef Gustat are the subjective opinions of those who compose and submit them  |  The profile owner is responsible for the contents of this page  |   Profile active since 12/03/2019  |  Last update: 06/24/2022   |  Report profile

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