Koch Automobile AG

Cars you buy at Koch - good prices good service

Koch Automobile AG
4.50 out of 5
Excellent
5,116 Reviews
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Koch Automobile AG: Car competence - For over 20 years in Berlin and Brandenburg

Mobility has become an indispensable part of professional and private life. To keep our customers mobile without restrictions and to do so in an...
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Contact information

Koch Automobile AG
Marzahner Chaussee 219
12681 Berlin
Germany
Directions

Contact person
Carl Biedermann

Images & Videos

Opening hours

Thursday 06:00 am-08:00 pm

Websites

Social Media

96% Recommended
5 stars 1,674
4 stars 247
3 stars 43
2 stars 39
1 star 22
Quality
Service on offer
Consulting
Services
Processing
Customer service
Excellent (4.67)
Cost-performance ratio
Good (4.26)
Top competencies

Reliability

4.73 out of 5
113 Reviews

Customer loyalty

4.68 out of 5
114 Reviews

Customer satisfaction

4.63 out of 5
114 Reviews

2,025 Reviews on ProvenExpert.com

4.70 out of 5
Excellent
5.00 out of 5
Excellent
Recommendation
Worked out super well. Despite my relatively short-term decision to lease worked thanks to Mr. Steinbach's efforts to the point! Gladly again and many thanks for it!
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Customer review & rating for:
Koch Automobile AG
05/04/2023G. Dietz
Koch Automobile AG Comment from Koch Automobile AG:
Thank you very much for the nice review. 👍
5.00 out of 5
Excellent
Recommendation
From the order to the purchase always well advised and informed.When picking up everything explained and demonstrated.
Simply top makes further so.
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Customer review & rating for:
Koch Automobile AG - Fahrzeugkauf
03/21/2023Reinhold Eggert
Koch Automobile AG Comment from Koch Automobile AG:
Thank you for the review. 👍
5.00 out of 5
Excellent
Recommendation
I bought a Golf VII and I am very satisfied. All the "scratches" were pointed out to me and nothing was hidden. The salesman was a very fair and friendly person. I have no problems with my car and would recommend the dealership to anyone. I thank you again for the great car and the super offer.
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Customer review & rating for:
Koch Automobile AG - schnelle Umfrage
02/24/2023Anonymously
Koch Automobile AG Comment from Koch Automobile AG:
Thank you for the great review. 👍
4.80 out of 5
Excellent
Recommendation
The workshop team is very motivated and enthusiastic. Questions were answered patiently and comprehensively. To recommend at any time.
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Customer review & rating for:
Koch Automobile AG - schnelle Serviceumfrage
12/30/2022Anonymously
Koch Automobile AG Comment from Koch Automobile AG:
Thank you for the review. 👍
4.40 out of 5
Good
Recommendation
Friendly and knowledgeable workshop master, timely execution,
Please keep it up 👍
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Customer review & rating for:
Koch Automobile AG - schnelle Serviceumfrage
12/22/2022Anonymously
Koch Automobile AG Comment from Koch Automobile AG:
Thank you for the great review. 👍
4.20 out of 5
Good
Recommendation
If there are problems with meeting the production deadline, information would be very good.
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Customer review & rating for:
Koch Automobile AG - schnelle Serviceumfrage
12/22/2022Anonymously
Koch Automobile AG Comment from Koch Automobile AG:
Thank you for the review and the comments. We will take care of them. In the meantime, we wish you a good trip.
5.00 out of 5
Excellent
Recommendation
I was very satisfied with the entire process from the appointment to the pickup. I would like to take this opportunity to thank the staff once again, thank you very much. I wish Merry Christmas and a Happy New Year.
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Customer review & rating for:
Koch Automobile AG - schnelle Serviceumfrage
12/16/2022Anonymously
Koch Automobile AG Comment from Koch Automobile AG:
Thank you for the great review. 👍
4.00 out of 5
Good
Recommendation
Usual good and reliable
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Customer review & rating for:
Koch Automobile AG - schnelle Serviceumfrage
12/15/2022Peter Brandt
Koch Automobile AG Comment from Koch Automobile AG:
Thank you for the review. 👍
3.80 out of 5
Good
Recommendation
I think the service could be restructured a bit. I do not know the exact procedure, but if an appointment is pending, no one should have to wait so long, even if the coffee is free.
Negatively, I noticed that booked services are often overlooked, so I had to wait again to get a replacement car. In total, I spent an hour at the dealership just to get my car in for inspection and wheel change!!!!
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Customer review & rating for:
Koch Automobile AG - schnelle Serviceumfrage
12/15/2022Artenius Systemhaus GmbH
Koch Automobile AG Comment from Koch Automobile AG:
Thank you for the review and the comments. We will take care of them. In the meantime, we wish you a good trip.
4.80 out of 5
Excellent
Recommendation
There you know what you have.
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Customer review & rating for:
Koch Automobile AG - schnelle Serviceumfrage
12/10/2022M. Sülflow
Koch Automobile AG Comment from Koch Automobile AG:
Thank you for the review. 👍
5.00 out of 5
Excellent
Recommendation
Appointment and process on site were super
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Customer review & rating for:
Koch Automobile AG - schnelle Serviceumfrage
12/10/2022Anonymously
Koch Automobile AG Comment from Koch Automobile AG:
Thank you for the review. 👍
2.60 out of 5
Average
In the course of the last inspection a defect
the turbochargers (overflow valve defective).
was detected. With reference to an existing
guarantee insurance, an appointment was arranged.
At the appointment I was succinctly told "no cost coverage by the insurance.
Further explanations to the reason for the refusal were not made.
My call to the insurance company took less than five minutes and ended with the following statement
" Workshop is to call under the indication of the warranty number the release).

My trust in the Koch NL Finowfurt is permanently disturbed I will refrain from further cooperation
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Customer review & rating for:
Koch Automobile AG - schnelle Serviceumfrage
12/02/2022Peter Weih
Koch Automobile AG Comment from Koch Automobile AG:
Thank you for the review and the comments. We will take care of them. In the meantime, we wish you a good trip.
4.40 out of 5
Good
Recommendation
Mr. Zander did a top job. I was last no longer satisfied in Ludwigsfelde, but he was super nice, extremely helpful and service-oriented. Super! Thank you!
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Customer review & rating for:
Koch Automobile AG - schnelle Serviceumfrage
12/02/2022Nicole Mau
Koch Automobile AG Comment from Koch Automobile AG:
Thank you for the review. 👍
5.00 out of 5
Excellent
Recommendation
very satisfied in all respects
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Customer review & rating for:
Koch Automobile AG - schnelle Serviceumfrage
12/01/2022Detlef George
Koch Automobile AG Comment from Koch Automobile AG:
Thank you very much for the nice review. 👍
5.00 out of 5
Excellent
Recommendation
Advice on acceptance and delivery was very good. Services were made only required what was explained. Time window of the inspection was respected.
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Customer review & rating for:
Koch Automobile AG - schnelle Serviceumfrage
11/30/2022Gerd-Jürgen Schulz
Koch Automobile AG Comment from Koch Automobile AG:
Thank you for the great review. 👍
5.00 out of 5
Excellent
Recommendation
Very personal customer service. Individual offers even during an inspection - depending on the personal situation. Great!
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Customer review & rating for:
Koch Automobile AG - schnelle Serviceumfrage
11/29/2022Anonymously
Koch Automobile AG Comment from Koch Automobile AG:
Thank you for the review. 👍
2.00 out of 5
Fair
Disappointed every time. In Ahrensfelde, the customer was still looked after in a friendly and customer-oriented manner. Back then in Ostkreuz and now also in Biesdorf, you feel like a nuisance. Questions are not answered and the customer is always to blame. After 2 years already technical problems, which were forgotten during the inspection and then are interpreted to the detriment of the customer. In the conversation it is always affirmed that such matters are addressed in the house, well has not worked for 10 years. Addressing is probably not enough, improve would be an option.
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Customer review & rating for:
Koch Automobile AG - schnelle Serviceumfrage
11/26/2022Anonymously
Koch Automobile AG Comment from Koch Automobile AG:
Thank you for the review and the comments. We will take care of them. In the meantime, we wish you a good trip.
4.60 out of 5
Excellent
Recommendation
Very pleasant consultants, good, attentive, punctual service - this has its price, but is o. k. ....
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Customer review & rating for:
Koch Automobile AG - schnelle Serviceumfrage
11/26/2022Anonymously
Koch Automobile AG Comment from Koch Automobile AG:
Thank you for the review. 👍
5.00 out of 5
Excellent
Recommendation
Everything is great, keep it up.
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Customer review & rating for:
Koch Automobile AG - schnelle Serviceumfrage
11/26/2022Anonymously
Koch Automobile AG Comment from Koch Automobile AG:
Thank you for the review. 👍
5.00 out of 5
Excellent
Recommendation
A big thank you to Mr. Hurop and Mr. Benzner for the uncomplicated, competent and humorous handling of the used car purchase. I had a lot of fun.
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Customer review & rating for:
Koch Automobile AG - schnelle Serviceumfrage
11/23/2022Matthias S.
Koch Automobile AG Comment from Koch Automobile AG:
Thank you for the great review. 👍
3,091 Reviews from
45 other sources
4.37 out of 5
Good
4.89 out of 5
Excellent
3 reviews on mobile.de
 
12/10/2017
4.83 out of 5
Excellent
5 reviews on AutoScout24
 
10/23/2020
4.70 out of 5
Excellent
36 reviews on Google Maps
 
02/27/2020
4.69 out of 5
Excellent
18 reviews on AutoScout24
 
06/30/2021
4.61 out of 5
Excellent
25 reviews on mobile.de
 
06/29/2022
4.60 out of 5
Excellent
102 reviews on Google
 
03/02/2023
4.60 out of 5
Excellent
102 reviews on Google Maps
 
03/06/2023
4.60 out of 5
Excellent
16 reviews on AutoScout24
 
08/04/2020
4.50 out of 5
Excellent
9 reviews on mobile.de
 
09/15/2020
4.50 out of 5
Excellent
197 reviews on Google Maps
 
12/18/2020
4.50 out of 5
Excellent
134 reviews on Google
 
05/25/2023
4.50 out of 5
Excellent
134 reviews on Google Maps
 
05/23/2023
4.48 out of 5
Good
22 reviews on mobile.de
 
05/21/2023
4.48 out of 5
Good
14 reviews on AutoScout24
 
04/04/2019
4.47 out of 5
Good
9 reviews on AutoScout24
 
11/09/2019
4.44 out of 5
Good
29 reviews on mobile.de
 
02/02/2023
4.44 out of 5
Good
33 reviews on mobile.de
 
02/02/2023
4.42 out of 5
Good
40 reviews on mobile.de
 
02/02/2023
4.41 out of 5
Good
17 reviews on mobile.de
 
04/30/2022
4.41 out of 5
Good
66 reviews on mobile.de
 
05/09/2023
4.41 out of 5
Good
95 reviews on mobile.de
 
04/19/2023
4.40 out of 5
Good
13 reviews on AutoScout24
 
09/18/2019
4.40 out of 5
Good
796 reviews on Google
 
05/18/2023
4.40 out of 5
Good
175 reviews on Google
 
06/01/2023
4.40 out of 5
Good
11 reviews on Google Maps
 
05/16/2023
4.39 out of 5
Good
11 reviews on mobile.de
 
03/26/2023
4.37 out of 5
Good
9 reviews on AutoScout24
 
11/02/2020
4.36 out of 5
Good
15 reviews on AutoScout24
 
11/08/2020
4.34 out of 5
Good
20 reviews on AutoScout24
 
07/14/2021
4.30 out of 5
Good
153 reviews on Google
 
05/18/2023
4.30 out of 5
Good
181 reviews on Google
 
05/18/2023
4.30 out of 5
Good
144 reviews on Google
 
05/25/2023
4.27 out of 5
Good
35 reviews on AutoScout24
 
02/15/2022
4.24 out of 5
Good
17 reviews on AutoScout24
 
04/19/2021
4.20 out of 5
Good
18 reviews on mobile.de
 
07/07/2019
4.15 out of 5
Good
13 reviews on mobile.de
 
04/27/2020
4.13 out of 5
Good
12 reviews on AutoScout24
 
04/18/2020
4.10 out of 5
Good
71 reviews on Facebook
 
04/25/2023
4.05 out of 5
Good
48 reviews on mobile.de
 
05/01/2023
4.04 out of 5
Good
7 reviews on AutoScout24
 
07/17/2019
4.00 out of 5
Good
223 reviews on Google Maps
 
09/20/2022
4.00 out of 5
Good
2 reviews on AutoScout24
 
11/15/2017
4.00 out of 5
Good
5 reviews on Trustpilot
 
03/23/2023
3.40 out of 5
Average
5 reviews on Google Maps
 
05/30/2023
1.00 out of 5
Poor
1 review on Yelp
 
08/28/2022
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All reviews and experiences about Koch Automobile AG are the subjective opinions of those who compose and submit them  |  The profile owner is responsible for the contents of this page  |   Profile active since 05/12/2016  |  Last update: 06/01/2023   |  Report profile

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