Koch Automobile AG

Cars you buy at Koch - good prices good service

Koch Automobile AG
4,408 Reviews i
published (99 %)
out of 4,424 reviews
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Koch Automobile AG: Car competence - For over 20 years in Berlin and Brandenburg

Mobility has become an indispensable part of professional and private life. To keep our customers mobile without restrictions and to do so in an...
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Contact information

Koch Automobile AG
Marzahner Chaussee 219
12681 Berlin
Germany
Directions

Contact person
Carl Biedermann

Images & Videos

Opening hours

Thursday 06:00 am-08:00 pm

Websites & Profiles

Review from 05/11/2022  
5.00 out of 5
Excellent
Recommendation
Quality
Service on offer
Consulting
Services
Processing
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Top competencies

Reliability

4.73 out of 5
113 Reviews

Customer loyalty

4.68 out of 5
114 Reviews

Customer satisfaction

4.63 out of 5
114 Reviews

1,656 Reviews on ProvenExpert.com

5.00 out of 5
Excellent
Recommendation
Prices have doubled in the last few years.
I paid half the price for an inspection last time.
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Customer review & rating for:
Koch Automobile AG - schnelle Serviceumfrage
05/11/2022Anonymously
Koch Automobile AG Comment from Koch Automobile AG:
Thank you for the review. 👍
5.00 out of 5
Excellent
Recommendation
Thank you for the quick scheduling and execution of my tire changes! Everything is done to my complete satisfaction every time.
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Customer review & rating for:
Koch Automobile AG - schnelle Serviceumfrage
05/11/2022Marie
Koch Automobile AG Comment from Koch Automobile AG:
Thank you for the great review. 👍
3.40 out of 5
Average
Recommendation
negative points:
- Appointment for 2nd inspection, TÜV & AU with workshop replacement car made in early April pers. on site to 9.5.22, the order of the replacement car was not registered with Enterprise. defective !!!
- on the demand for the compl. costs for this Werstatttermin I was called on the part of the reception a sum, which was far below the price, which I actually paid. The staff should be brought up to date with the latest price developments, so that they can provide the customer with meaningful information. poor !!!
Very positive rating deserves the service consultant Mr. Mischalski, very competent and ferundliche way in dealing with the customer !!!!
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Customer review & rating for:
Koch Automobile AG - schnelle Serviceumfrage
05/10/2022D. Wille
Koch Automobile AG Comment from Koch Automobile AG:
Thank you very much for the review and the comments. We will take care of them. In the meantime, we wish you a good trip.
2.20 out of 5
Fair
Recommendation
only under circumstances
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Customer review & rating for:
Koch Automobile AG - schnelle Serviceumfrage
05/06/2022Anonymously
Koch Automobile AG Comment from Koch Automobile AG:
Thank you for your rating. 2.2 stars are not our claim. So we use your feedback for improvement. Until then: have a good trip!
5.00 out of 5
Excellent
Recommendation
The service of the dealership as well as the employees are very good and are always oriented to the customer's needs.
Questions and concerns are addressed comprehensively.
There is a high degree of flexibility with appointments, etc.
The friendliness in customer contact is perfect and makes it a pleasure to go to the dealership as a customer.
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Customer review & rating for:
Koch Automobile AG - schnelle Serviceumfrage
05/06/2022Anonymously
Koch Automobile AG Comment from Koch Automobile AG:
Thank you for the review. 👍
4.20 out of 5
Good
Recommendation
Service and advice was very good as well as the fast and friendly service, criticism: a note on the upcoming TÜV/ASU test in June would have been helpful and would have saved me a now additional timely appointment.
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Customer review & rating for:
Koch Automobile AG - schnelle Serviceumfrage
05/05/2022Wenzel
Koch Automobile AG Comment from Koch Automobile AG:
Thank you for the review. 👍
5.00 out of 5
Excellent
Recommendation
As a long-standing customer, I appreciate the personal contact and the informal open atmosphere.
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Customer review & rating for:
Koch Automobile AG - schnelle Serviceumfrage
05/05/2022FRANK GUENTER SCHULZ
Koch Automobile AG Comment from Koch Automobile AG:
Thank you for the review. 👍
5.00 out of 5
Excellent
Recommendation
As a workshop customer, I appreciate the personal, friendly atmosphere, fast help, reliable advice, appointments as requested. I feel that I and my car are in good hands!
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Customer review & rating for:
Koch Automobile AG - schnelle Serviceumfrage
05/05/2022Barbara Fischer
Koch Automobile AG Comment from Koch Automobile AG:
Thank you for the review. 👍
5.00 out of 5
Excellent
Recommendation
Perfect as always. Thanks to the whole team.
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Customer review & rating for:
Koch Automobile AG - schnelle Serviceumfrage
05/04/2022Anonymously
Koch Automobile AG Comment from Koch Automobile AG:
Thank you for the review. 👍
5.00 out of 5
Excellent
Recommendation
I found the friendly, competent advice of your employee Marco Kirchner very convincing. Thank you!
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Customer review & rating for:
Koch Automobile AG - schnelle Serviceumfrage
05/04/2022Bernd Siegmund
Koch Automobile AG Comment from Koch Automobile AG:
Thank you for the review. 👍
4.60 out of 5
Excellent
Recommendation
If you absolutely need an authorized workshop, then you can recommend Koch. Otherwise, it is now cheaper to use independent workshops. However, despite the appointment, you have to allow up to 45 minutes for the vehicle to be returned. We don't know why.
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Customer review & rating for:
Koch Automobile AG - schnelle Serviceumfrage
05/03/2022Anonymously
Koch Automobile AG Comment from Koch Automobile AG:
Thank you for the review. 👍
4.20 out of 5
Good
Recommendation
The processing and completion were on time.for this thank you!
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Customer review & rating for:
Koch Automobile AG - schnelle Serviceumfrage
05/03/2022Anonymously
Koch Automobile AG Comment from Koch Automobile AG:
Thank you for the review. 👍
4.50 out of 5
Excellent
Recommendation
Apparently, there are still some teething problems to be solved here, both in terms of the software in the car and on the Internet about this model. On the Internet, the current Karoq model from 2022 is not yet entered at all. Especially the attempt to install current navi map material failed because of a so-called "mirror link", which is a smartphone function and has nothing at all to do with installing software updates. This horrible "mirror link" prevents everything!
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Customer review & rating for:
Koch Automobile AG - Fahrzeugkauf
05/02/2022Ronald Brankow
Koch Automobile AG Comment from Koch Automobile AG:
Thank you for the review. 👍
3.60 out of 5
Good
Recommendation
I was once on Saturday on site and my appointment had not been eigetragen, so I was there for nothing. On the following appointment, the workshop replacement car had not been reserved, so I was there for 1.5 h, only to drop off a vehicle for an oil change and receive a replacement car. The ServicePoint/reception was nice and friendly but seemed somehow overwhelmed. The employee at the car rental Enterprice was nice and friendly but did not provide an acceleration.
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Customer review & rating for:
Koch Automobile AG - schnelle Serviceumfrage
05/01/2022D.Henze
Koch Automobile AG Comment from Koch Automobile AG:
Thank you for the review. 👍
5.00 out of 5
Excellent
Recommendation
Commitments kept
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Customer review & rating for:
Koch Automobile AG - schnelle Serviceumfrage
04/30/2022Anonymously
Koch Automobile AG Comment from Koch Automobile AG:
Thank you for the review. 👍
4.20 out of 5
Good
Recommendation
Nice and competent staff.
I am satisfied.
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Customer review & rating for:
Koch Automobile AG - schnelle Serviceumfrage
04/30/2022Anonymously
Koch Automobile AG Comment from Koch Automobile AG:
Thank you for the review. 👍
4.80 out of 5
Excellent
Recommendation
Very friendly sales consultant (Markus Höhne) with a lot of expertise! Could answer every question perfectly :-)
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Customer review & rating for:
Koch Automobile AG - schnelle Serviceumfrage
04/29/2022Jenny Wortha
Koch Automobile AG Comment from Koch Automobile AG:
Thank you for the review. 👍
5.00 out of 5
Excellent
Recommendation
Fast and uncomplicated! All employees always very friendly when you come to the dealership. Big like!
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Customer review & rating for:
Koch Automobile AG - schnelle Serviceumfrage
04/29/2022Kevin Achatzi
Koch Automobile AG Comment from Koch Automobile AG:
Thank you for the review. 👍
5.00 out of 5
Excellent
Recommendation
Always a super service. Thank you!
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Customer review & rating for:
Koch Automobile AG - schnelle Serviceumfrage
04/29/2022Ulf Rohbeck
Koch Automobile AG Comment from Koch Automobile AG:
Thank you for the review. 👍
5.00 out of 5
Excellent
Recommendation
Friendly, all work carried out as agreed, price ultimately lower than calculated in advance.
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Customer review & rating for:
Koch Automobile AG - schnelle Serviceumfrage
04/29/2022Christian M.
Koch Automobile AG Comment from Koch Automobile AG:
Thank you for the review. 👍
2,752 Reviews from
42 other sources
4.34 out of 5
Good
4.89 out of 5
Excellent
3 reviews on mobile.de
 
12/10/2017
4.83 out of 5
Excellent
5 reviews on AutoScout24
 
10/23/2020
4.70 out of 5
Excellent
36 reviews on Google Maps
 
02/27/2020
4.69 out of 5
Excellent
18 reviews on AutoScout24
 
06/30/2021
4.60 out of 5
Excellent
95 reviews on Google Maps
 
05/17/2022
4.60 out of 5
Excellent
16 reviews on AutoScout24
 
08/04/2020
4.60 out of 5
Excellent
95 reviews on Google
 
05/10/2022
4.60 out of 5
Excellent
24 reviews on mobile.de
 
04/01/2022
4.51 out of 5
Excellent
24 reviews on mobile.de
 
04/01/2022
4.50 out of 5
Excellent
9 reviews on mobile.de
 
09/15/2020
4.50 out of 5
Excellent
197 reviews on Google Maps
 
12/18/2020
4.50 out of 5
Excellent
114 reviews on Google
 
04/26/2022
4.49 out of 5
Good
55 reviews on mobile.de
 
04/01/2022
4.49 out of 5
Good
19 reviews on mobile.de
 
03/07/2022
4.48 out of 5
Good
14 reviews on AutoScout24
 
04/04/2019
4.47 out of 5
Good
9 reviews on AutoScout24
 
11/09/2019
4.42 out of 5
Good
89 reviews on mobile.de
 
04/01/2022
4.41 out of 5
Good
17 reviews on mobile.de
 
04/30/2022
4.40 out of 5
Good
31 reviews on mobile.de
 
04/01/2022
4.40 out of 5
Good
13 reviews on AutoScout24
 
09/18/2019
4.40 out of 5
Good
36 reviews on mobile.de
 
04/01/2022
4.37 out of 5
Good
9 reviews on AutoScout24
 
11/02/2020
4.36 out of 5
Good
15 reviews on AutoScout24
 
11/08/2020
4.34 out of 5
Good
20 reviews on AutoScout24
 
07/14/2021
4.30 out of 5
Good
156 reviews on Google
 
05/10/2022
4.30 out of 5
Good
125 reviews on Google
 
05/17/2022
4.30 out of 5
Good
139 reviews on Google
 
05/17/2022
4.30 out of 5
Good
753 reviews on Google
 
05/17/2022
4.30 out of 5
Good
72 reviews on Facebook
 
03/18/2022
4.30 out of 5
Good
155 reviews on Google
 
04/19/2022
4.30 out of 5
Good
9 reviews on mobile.de
 
04/01/2022
4.27 out of 5
Good
35 reviews on AutoScout24
 
02/15/2022
4.24 out of 5
Good
17 reviews on AutoScout24
 
04/19/2021
4.20 out of 5
Good
18 reviews on mobile.de
 
07/07/2019
4.15 out of 5
Good
13 reviews on mobile.de
 
04/27/2020
4.13 out of 5
Good
12 reviews on AutoScout24
 
04/18/2020
4.04 out of 5
Good
7 reviews on AutoScout24
 
07/17/2019
4.01 out of 5
Good
40 reviews on mobile.de
 
04/22/2022
4.00 out of 5
Good
2 reviews on AutoScout24
 
11/15/2017
4.00 out of 5
Good
224 reviews on Google Maps
 
10/30/2020
3.71 out of 5
Good
11 reviews on FOURSQUARE
 
03/21/2022
1.00 out of 5
Poor
1 review on Yelp
 
10/21/2020
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* All reviews and experiences about Koch Automobile AG are the subjective opinions of those who compose and submit them  |  The profile owner is responsible for the contents of this page  |   Profile active since 05/12/2016  |  Last update: 05/11/2022   |  Report profile

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