Kreuzfahrtberatung

The specialized agency for cruises

Kreuzfahrtberatung
4.95 out of 5
Excellent
105 Reviews
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Cruise consultant for cruises and river cruises.
I am your very own cruise consultant for the best cruise ships worldwide and offer you more than 30 years of experience in tourism. I advise you free of charge on cruises from more than 35 national...
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Contact information

Kreuzfahrtberatung
Mohnblumenweg 4
22395 Hamburg
Germany
Directions

Contact person
Heiko Wiltfang

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Opening hours

Monday 09:00 am-08:00 pm

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Social Media

100% Recommended
5 stars 80
3 stars 0
2 stars 0
1 star 0
Quality
Value
Services
Performance
Consulting
Customer service
Excellent (4.95)
Cost-performance ratio
Excellent (4.71)
Top competencies

Professionalism

5.00 out of 5
11 Reviews

Customer loyalty

5.00 out of 5
10 Reviews

Reliability

5.00 out of 5
8 Reviews

82 Reviews on ProvenExpert.com

4.96 out of 5
Excellent
5.00 out of 5
Excellent
Recommendation
Smooth travel advice , booking, everything worked wonderfully. The trip as described so been. Recommendable at any time!
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Customer review & rating for:
Kreuzfahrtberatung
01/28/2023Aniko I.
5.00 out of 5
Excellent
Recommendation
Here, the customer is the focus in the truest sense of the word!
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Customer review & rating for:
Liebe Kunden der Kreuzfahrtberatung. Heute habe ich eine persönliche Bitte. Ich möchte Sie um eine kurze Bewertung unserer Dienstleistung rund um Ihre Buchung bitten. Vielen Dank ! Heiko Wiltfang
12/25/2022Anonymously
5.00 out of 5
Excellent
Recommendation
Very nice competent and reliable advice and cooperation
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Customer review & rating for:
Kreuzfahrtberatung
12/22/2022Volker H.
5.00 out of 5
Excellent
Recommendation
Mr. Wiltfang has advised us on a river trip and was always attentive, very committed and customer-oriented consultant, who also likes to look for alternatives and has valuable explanations ready for the selection. So far, we have only been able to experience the consultation. We hope that the trip booked afterwards also meets expectations. We will only be able to experience this in September 2023. We are already looking forward to it.
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Customer review & rating for:
Kreuzfahrtberatung
12/22/2022Peter aus B.
5.00 out of 5
Excellent
Recommendation
Mr. Wiltfang has advised us in the selection of a ship and cabins for a Danube cruise very friendly , competent and reliable and helped us with the booking. We can only highly recommend to use the services of the cruise consulting before a trip!
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Customer review & rating for:
Kreuzfahrtberatung
10/06/2022Karin Hasselhof, Hans-Joachim B.
5.00 out of 5
Excellent
Recommendation
Due to acute illness our planned QM2 trip burst. As with the pre-planning of this highlight trip, Mr. Wiltfang advised us quickly and in style ! EVERY TIME again and ABSOLUTELY recommendable !
Many thanks and VG Dr. Michael P.
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Customer review & rating for:
Kreuzfahrtberatung
10/01/2022Anonymously
5.00 out of 5
Excellent
Recommendation
We have never made a cruise and I came across it by chance on the Internet. Mr. Wiltfang has offered us in an extremely short time two trips, only on my criteria aligned . I was amazed at how unerring and pleasantly priced , he proposed these trips . I had from the beginning a good feeling with him, he also told me the disadvantages that can arise from a cheaper trip. All in all, we are very satisfied with Mr. Wiltfang and we would be any time again a trip from him suggested. Keep it up!!! Fam. Knobelsdorf from Berlin
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Customer review & rating for:
Kreuzfahrtberatung
09/28/2022Fam. K.
5.00 out of 5
Excellent
Recommendation
Our first cruise and super organized and advised by Mr. Wiltfang,, from the first contact to embarkation always there for us, Very friendly and competent and always available. Zero problems,, will always come back to this advice. Thank you again for this advice.
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Customer review & rating for:
Kreuzfahrtberatung
09/28/2022Richard H.
5.00 out of 5
Excellent
Recommendation
We were very satisfied with Mr. Wiltfang's advice. Here I can only express great praise. Even in the evening at 7:30 p.m., Mr. Wiltfang had still called me back when it came to the selection/booking. If I wrote an email, I received an answer shortly. Everything tip top. Should we ever book a cruise again, I will 100% turn to Mr. Wiltdfang again. Thank you very much for everything.
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Customer review & rating for:
Kreuzfahrtberatung
09/28/2022C.
5.00 out of 5
Excellent
Recommendation
Since we did not have any experience with cruises, going to the consultation was indicated. We were very well advised, quickly informed and super cared for. Even the rail tickets were settled quickly and easily despite problems with the reservation on the rail site. We are very satisfied and had a great and relaxing trip. And a special thanks to H. Wiltfang for our honeymoon. Gladly again.
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Customer review & rating for:
Kreuzfahrtberatung
09/28/2022Silke S.
4.60 out of 5
Excellent
Recommendation
The accessibility is excellent. Mr. Wiltfang also calls back promptly.
Again and again...we feel very well taken care of....!!!!
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Customer review & rating for:
Liebe Kunden der Kreuzfahrtberatung. Heute habe ich eine persönliche Bitte. Ich möchte Sie um eine kurze Bewertung unserer Dienstleistung rund um Ihre Buchung bitten. Vielen Dank ! Heiko Wiltfang
09/28/2022Werner G.
5.00 out of 5
Excellent
Recommendation
Although our originally planned Volga trip had fallen through, the Danube trip was a great experience. For this, we would like to expressly thank the Kreizfahrtberatung, Mr. Wiltfang.
Without his efforts it would have been much more difficult for us to plan a trip.
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Customer review & rating for:
Kreuzfahrtberatung
08/08/2022Anonymously
Kreuzfahrtberatung Comment from Kreuzfahrtberatung:
Thank you very much for your review. For the planning of a new river trip I am at your disposal at any time. Best regards from Hamburg. Heiko Wiltfang
5.00 out of 5
Excellent
Recommendation
We have very short notice / 10 days before the trip / decided to join a river cruise The Mr. Wiltfang a competent, professional cruise consultant, always available, great trip, excursion, insurance quotes sent, booked.
Simply top! Everything works flawlessly.
Would I recommend at any time !!!
Anikó-Austria
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Customer review & rating for:
Bitte bewerten Sie die Beratungsqualität und den Service der Kreuzfahrtberatung Hamburg
05/04/2022A.
5.00 out of 5
Excellent
Recommendation
With advice and customer service
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Customer review & rating for:
Kreuzfahrtberatung
01/19/2022Anonymously
Kreuzfahrtberatung Comment from Kreuzfahrtberatung:
Thank you very much for your evaluation.
I will be happy to assist you personally at any time.
Best regards from Hamburg. Your cruise consultant - Heiko Wiltfang
5.00 out of 5
Excellent
Recommendation
I received very fast and really competent, friendly help from Mr. Wiltfang for my problem - I am almost 9o and depend on a lift due to my rollator, which is not the rule on river cruise ships. For this I thank you again expressly.
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Customer review & rating for:
Kreuzfahrtberatung
10/23/2021Lilo S.
4.67 out of 5
Excellent
Recommendation
Mr. Wiltfang is a very experienced, competent and absolutely serious consultant who acts professionally, reliably and independently; he always has the interests and safety of his customers in mind. Should I - which seems likely - plan another cruise in the near future, I will turn to him again.
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Customer review & rating for:
Liebe Kunden der Kreuzfahrtberatung. Heute habe ich eine persönliche Bitte. Ich möchte Sie um eine kurze Bewertung unserer Dienstleistung rund um Ihre Buchung bitten. Vielen Dank ! Heiko Wiltfang
05/19/2021Irene L.
5.00 out of 5
Excellent
Recommendation
Very objective travel advice, valuable advice on travel times, qualities of suppliers and targeted query for the desired focus of the trip.All inquiries have been answered very quickly and very reliably so far: objective intermediary between supplier and customer.
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Customer review & rating for:
Liebe Kunden der Kreuzfahrtberatung. Heute habe ich eine persönliche Bitte. Ich möchte Sie um eine kurze Bewertung unserer Dienstleistung rund um Ihre Buchung bitten. Vielen Dank ! Heiko Wiltfang
05/18/2021Meyer, K. H.
5.00 out of 5
Excellent
Recommendation
A contact person for all questions, who is always available, and who is also competent, friendly, approachable and thoughtful. What more could you want? Very satisfied.
Beate and Holger Weisheit
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Customer review & rating for:
Liebe Kunden der Kreuzfahrtberatung. Heute habe ich eine persönliche Bitte. Ich möchte Sie um eine kurze Bewertung unserer Dienstleistung rund um Ihre Buchung bitten. Vielen Dank ! Heiko Wiltfang
05/18/2021Holger und Beate W.
5.00 out of 5
Excellent
Recommendation
We were very satisfied with the advice and accompaniment of our booking for the river cruise on the Volga from St.Petersburg to Moscow.
Mr. Wiltfang was there for us at all times. Arrangements were possible quickly and precisely.
Especially the discussion of details (cabin selection, insurance, visa) was very helpful and purposeful.
Unfortunately, the trip could not be realized because of the pandemic.
However, we would gladly contact Mr. Wiltfang again if we had any new travel wishes in this regard.
Many thanks
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Customer review & rating for:
Liebe Kunden der Kreuzfahrtberatung. Heute habe ich eine persönliche Bitte. Ich möchte Sie um eine kurze Bewertung unserer Dienstleistung rund um Ihre Buchung bitten. Vielen Dank ! Heiko Wiltfang
05/18/2021Petra F.
5.00 out of 5
Excellent
Recommendation
Mr. Wiltfang has advised us very well . In the fall of 2020 we had already made a riverboat cruise with dog and were very satisfied. Unfortunately, our next trip in April had to be canceled because of Corona. Mr. Wiltfang has personally taken care that the refund could be made without problems and if it was. He is also available at any time and takes care of any pending questions. This is a super service. We would book with him again at any time.
We wish that his agency survives the difficult times well and soon normal times come again and above all health to him.
Wolfgang and Hannelore Loske
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Customer review & rating for:
Bitte bewerten Sie die Beratungsqualität und den Service der Kreuzfahrtberatung Hamburg
02/09/2021Hannelore L.
23 Reviews from
2 other sources
4.94 out of 5
Excellent
5.00 out of 5
Excellent
9 reviews on Facebook
 
10/18/2017
4.90 out of 5
Excellent
14 reviews on Google Maps
 
12/04/2022
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All reviews and experiences about Kreuzfahrtberatung are the subjective opinions of those who compose and submit them  |  The profile owner is responsible for the contents of this page  |   Profile active since 02/26/2016  |  Last update: 05/28/2023   |  Report profile

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