When initial skepticism turns into enthusiasm!
Initially, I was afraid that it would all be made a bit too big and cumbersome.
An admittedly very short-notice visit and meeting was not possible. We were also told to bring significantly more time than I had thought necessary.
Once we arrived on site, we were greeted in a friendly manner and the consultation started immediately without any waiting time. Mr. Kutz explained in detail the models that came into question for us, along with the advantages and disadvantages associated with our project.
I was still a little skeptical, because Mr. Kutz spoke extremely noticeably convinced of the product as well as of the quality and ability of his employees. I thought to myself, "I'm curious to see if you can meet my already very high expectations."
But this was the case in all respects!
After a detailed consultation, we went to the table to discuss the further steps in case of a purchase decision. This, too, was done clearly and without leaving any questions unanswered. Even at this point, Mr. Kutz was able to tell us the calendar week in which the louvered roof would be installed.
And everything went on in the same way. Mr. Kutz came on time as agreed for the on-site inspection. All questions that I had afterwards regarding constructional preparation were answered immediately and precisely.
One week before the installation date, I received another e-mail with a reminder.
The employees arrived exactly at the specified time. And again, Mr. Kutz did not "promise" too much.
All three extremely friendly, polite, modestly calm, very structured, careful not to damage anything, experienced and very clean working. Calmly and steadily they set to work. Initially agreed on a few small things, then I was no longer needed. I even had to leave at noon on business for 2 days. The men gave me such a good feeling in the few hours that I got into the car completely reassured and knew that it would all work out. And that means something with me.
At this point, special praise to the three of them. It's really rare to experience something like this. But also praise to the people in charge. Such an appearance and interaction of all processes does not happen by chance, it means professional management and staff leadership.
Two small things did not work out. We were informed of this immediately and the faulty parts were ordered right away. I didn't have to worry about anything. The new appointment, initiated by the company, was prompt and just as uncomplicated.
And about the roofing itself, it looks terrific and really provides new "living space". It's unbelievable how cool it stays underneath and what a great service the side blinds provide as shade.
Working on the laptop no matter what position of the sun, no problem at all.
All in all, yes, it costs a lot of money, but if I had known how great it looks, what added value it brings and what outstanding service the Kutz company offers, we would have had it installed much sooner.
So thanks again and great compliments and anytime again.
Should any serious interested parties wish to speak to a customer, please feel free to give out my contact details.
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