I have had the challenge in our physical therapy office for front desk staff to better understand and implement processes, pass on handoff information more accurately and expeditiously, and make referrals for services to patients.
Mr. Wolf managed to gain the trust of the female employees in a short time and to implement the goals I had set. Due to the methods used, the employees were able to retain and implement the contents in the long term.
Four months after working with LEANWOLF, we are still using the working materials and documentation provided to us, which will help us to keep the topics present and continue to optimize them in the long term.
For me, a great added value was not only to see great progress in dealing with the employees, but also to get to know the variety of tools, which help me a lot in my daily work practice.
I would also like to thank you for the comprehensive advice regarding the better orientation of my practice, the numerous ideas to implement them and the encouragement in my actions!