LEGER GmbH

Repair was done quickly, competently and in a very friendly manner.

The guys work quickly and cleanly deadlines are met everything top

I am writing in English but happy to speak in German.

Your service team has now been sent 2 times to my house. My pump is in no better condition now than 3 months ago and I have paid you over 1200€ to still have to flush my toilets by hand.

The service technicus did not seem to even know the pump system they were sent to fix. The technicians have all been friendly but did not listen.
Speaking with the previous owner of my house. The pump had faced similar issues in the past, this did arise due to the Float' (floating valve). I have now really this information 2 times to all three service technicians and they have not even bothered to check that component.

On the first visit, the servo was replaced, which brought my pump to a non-functioning state. What is worse is after installation the screw caps were not reinstalled and the housing no longer fits the pump.

On the secondcattempt a different priceless switched out, which appears to have no function. This time the team did not even bother to screw the housing on the new peice. The bolts and cover hang loosely below the pump. The team left without even checking forbore than 1 min if the pump worked.

Frustratingly, I have shared this information to multiple email addresses within Leger and have received no response. On repeated manung emails asking me to pay for the service which did not help. I have no doubt I will get no follow up from this review either.

I am completely satisfied with the advice and service and would recommend this at any time. The devaluation in the price / performance ratio stems from an unusual and very expensive billing of travel costs. The calculation of the full travel time in the amount of the hourly rate plus travel costs borders on money-grubbing and is unusual in this amount.

Overall, I am extremely satisfied. Of course, the quality also has its price, which is nevertheless fair.

Took a submersible pump in for repair for replacement of a condenser. One assumed a small thing. Possibly still exchange a small bearing then everything should fit. Costs approx. 250,00 €. After a week I was told that the pump was ready, cost 540,00 €.
When asked why the costs are twice as high, the woman could not answer me,
wanted to inquire and call back. Unfortunately, no callback. I then went the next week to pick up the pump. At this time, the bill was not ready and it could also tell me no one what was done to the pump, because the mechanic is unfortunately sick.
Then the invoice came by mail.
If a repair rises above double the agreed cost I expect a call for profitability.
But now to the positive. After a call to the
Serviceleiter the polite, factual and competent on my complaint was explained to me everything correctly. He was also of the opinion that an inquiry should have been made. In the end, we were able to come to a mutually agreeable result.
result agree. Despite all circumstances I can certify the company Legler a good report. For your team leader Mr. Stettner I can only congratulate the company.

Friendly, competent lady on the phone, who organizes very quickly and reliably.
Also very good professional staff, who explain and solve the problem well.

Unfortunately, when placing an order by phone, one is not informed about the travel costs and regulations and must immediately sign the travel km upon presentation of the service report without being able to recognize whether the mechanic drives directly back to the company or to the next customer a few meters away. There was no response to my e-mail to clarify the material costs and travel expenses. The error was corrected at the second appointment.

Super fast help and very friendly staff

The consultation during the order in June after initial "difficulties" on site by largely inexperienced employees was then very good by Mr. Stettner and Murmylo, as well as the pump conversion with filter replacement by Mr. Murmylo very satisfactory. In the current replacement of the automatic control unit by Mr. Murmylo, his experience and professionalism was a clear plus for my full satisfaction in order processing. Extra praise to Mr. Murmylo, make sure that his experience is passed on in the company.

We are a private customer. The sump pump failed. Our residential plumber did not feel able to install a new one in a timely manner. Leger changed the pump 10 years ago, so we contacted them. And then everything went quickly. The service lady was quick and competent, our data was available on the software. Binding service date agreed. A service employee called to say that the technician would be leaving an hour later than planned. We had never experienced this before. That was positive and helpful for us. This came on time, with overshoes clean through the house!!! The technician, Mr. Huber, was quickly in the picture. New pump installed, test run. Perfect.
Then he checked the alarm system. It was broken. Including the battery. Estimate for that will be provided. That and the installation report all digital on tablet. Positive! The bill: the prices for the KSB devices are already quite decent. Are they worth it? The old pump lasted 10 years, although it was only used for washing machine waste water. The travel and installation costs are fair, but still high for us, but we also live at the other end of town. Bad luck. Pleasant that the managing director himself called to talk with us in detail on the subject of prices in comparison private : industry, which he was aware of. So complaints are a matter for the boss. We find that very positive.

Fast unbureaucratic help

Customer service is exemplary!

Very good personal advice and customer contact
Special thanks to Mrs. fey. Mr. nowak and Mr. stetter and the service technician on site.
This is how service works 🤝

Total package top

I can only recommend the company. Our toilets were clogged because the lifting unit was defective. Everything went very quickly, smoothly and professionally. The ladies in the dispatching department were exceptionally friendly, the same goes for the technicians. Highly recommended

Execution very good, come in case of emergency even on weekends

The price/performance ratio does not fit. The maintenance is not recommended.

Satisfied: punctuality, quick work.
Dissatisfied: incomprehensible, poor performance, i.e. All screws from the lifting unit were crooked and screwed in half.

The pump cover was not screwed on correctly and the screws were screwed in at an angle.