LEGER GmbH

Specialists for pumps and plant engineering

Contact information
We supply pumps, valve systems and service for industry, building services, utilities and private customers.
From A for butterfly valve to Z for gear pump, we supply you with components and services from a single source. We feel at home wherever liquids are in motion.

Contact information

LEGER GmbH
Mühlstraße, 54
90547 Stein bei Nürnberg
Germany
Directions

Contact person
Marc Stettner

Opening hours

Tuesday 08:00 am-05:00 pm

Websites & Profiles

91% Recommended
Good (4.43)
Cost-performance ratio
Good (3.88)
Top competencies

Timeliness

4.87 out of 5
23 Reviews

Professionalism

4.68 out of 5
25 Reviews

Customer loyalty

4.65 out of 5
23 Reviews

122 Reviews on ProvenExpert.com

4.45 out of 5
Good
5.00 out of 5
Excellent
Recommendation
Repair was done quickly, competently and in a very friendly manner.
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Customer review & rating for:
LEGER GmbH
06/20/2022Anonymously
4.80 out of 5
Excellent
Recommendation
The guys work quickly and cleanly deadlines are met everything top
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Customer review & rating for:
LEGER GmbH
03/15/2022Erber H.
1.00 out of 5
Poor
I am writing in English but happy to speak in German.

Your service team has now been sent 2 times to my house. My pump is in no better condition now than 3 months ago and I have paid you over 1200€ to still have to flush my toilets by hand.

The service technicus did not seem to even know the pump system they were sent to fix. The technicians have all been friendly but did not listen.
Speaking with the previous owner of my house. The pump had faced similar issues in the past, this did arise due to the Float' (floating valve). I have now really this information 2 times to all three service technicians and they have not even bothered to check that component.

On the first visit, the servo was replaced, which brought my pump to a non-functioning state. What is worse is after installation the screw caps were not reinstalled and the housing no longer fits the pump.

On the secondcattempt a different priceless switched out, which appears to have no function. This time the team did not even bother to screw the housing on the new peice. The bolts and cover hang loosely below the pump. The team left without even checking forbore than 1 min if the pump worked.

Frustratingly, I have shared this information to multiple email addresses within Leger and have received no response. On repeated manung emails asking me to pay for the service which did not help. I have no doubt I will get no follow up from this review either.
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Customer review & rating for:
LEGER GmbH
02/15/2022Anonymously
4.40 out of 5
Good
Recommendation
I am completely satisfied with the advice and service and would recommend this at any time. The devaluation in the price / performance ratio stems from an unusual and very expensive billing of travel costs. The calculation of the full travel time in the amount of the hourly rate plus travel costs borders on money-grubbing and is unusual in this amount.
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Customer review & rating for:
LEGER GmbH
01/24/2022Andreas P.
5.00 out of 5
Excellent
Recommendation
Overall, I am extremely satisfied. Of course, the quality also has its price, which is nevertheless fair.
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Customer review & rating for:
LEGER GmbH
11/15/2021Anonymously
4.03 out of 5
Good
Recommendation
Took a submersible pump in for repair for replacement of a condenser. One assumed a small thing. Possibly still exchange a small bearing then everything should fit. Costs approx. 250,00 €. After a week I was told that the pump was ready, cost 540,00 €.
When asked why the costs are twice as high, the woman could not answer me,
wanted to inquire and call back. Unfortunately, no callback. I then went the next week to pick up the pump. At this time, the bill was not ready and it could also tell me no one what was done to the pump, because the mechanic is unfortunately sick.
Then the invoice came by mail.
If a repair rises above double the agreed cost I expect a call for profitability.
But now to the positive. After a call to the
Serviceleiter the polite, factual and competent on my complaint was explained to me everything correctly. He was also of the opinion that an inquiry should have been made. In the end, we were able to come to a mutually agreeable result.
result agree. Despite all circumstances I can certify the company Legler a good report. For your team leader Mr. Stettner I can only congratulate the company.
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Customer review & rating for:
LEGER GmbH
10/11/2021Anonymously
LEGER GmbH Comment from LEGER GmbH:
Dear anonymous rater,

Thank you very much for taking the time to give us such detailed feedback. We take your feedback regarding cost communication seriously and incorporate it into our improvement process.
It seems that in the case of your service center transaction, the communication was not quite optimal. I am pleased that we were able to provide clarification afterwards.

Yours sincerely

Philipp Leger
Managing Director
5.00 out of 5
Excellent
Recommendation
Friendly, competent lady on the phone, who organizes very quickly and reliably.
Also very good professional staff, who explain and solve the problem well.
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Customer review & rating for:
LEGER GmbH
09/28/2021Anonymously
2.67 out of 5
Average
Unfortunately, when placing an order by phone, one is not informed about the travel costs and regulations and must immediately sign the travel km upon presentation of the service report without being able to recognize whether the mechanic drives directly back to the company or to the next customer a few meters away. There was no response to my e-mail to clarify the material costs and travel expenses. The error was corrected at the second appointment.
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Customer review & rating for:
LEGER GmbH
09/11/2021Anonymously
LEGER GmbH Comment from LEGER GmbH:
Dear anonymous rater,

Thank you for taking the time to provide us with detailed feedback.
Apparently, in the case of your customer service call, the communication was not quite optimal. Our billing modalities are laid down in our service conditions. We always charge the single distance with the shortest route determined via Google Maps from our nearest location, as we have historically had the best experience with regard to cost fairness, especially in the area of customer service. In this way, we guarantee cost transparency for our customers even before the first assignment. As a rule, our dispatchers refer to our billing modalities when making appointments.
We would be pleased if we could discuss your case again in a personal telephone conversation. Perhaps we can find a way to accommodate you. Please feel free to call me at +49 911 98464870 if you have the opportunity.

With kind regards

Philipp Leger
Managing Director
5.00 out of 5
Excellent
Recommendation
Super fast help and very friendly staff
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Customer review & rating for:
LEGER GmbH
09/02/2021T.
4.61 out of 5
Excellent
Recommendation
The consultation during the order in June after initial "difficulties" on site by largely inexperienced employees was then very good by Mr. Stettner and Murmylo, as well as the pump conversion with filter replacement by Mr. Murmylo very satisfactory. In the current replacement of the automatic control unit by Mr. Murmylo, his experience and professionalism was a clear plus for my full satisfaction in order processing. Extra praise to Mr. Murmylo, make sure that his experience is passed on in the company.
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Customer review & rating for:
LEGER GmbH
08/23/2021Werner D.
5.00 out of 5
Excellent
Recommendation
We are a private customer. The sump pump failed. Our residential plumber did not feel able to install a new one in a timely manner. Leger changed the pump 10 years ago, so we contacted them. And then everything went quickly. The service lady was quick and competent, our data was available on the software. Binding service date agreed. A service employee called to say that the technician would be leaving an hour later than planned. We had never experienced this before. That was positive and helpful for us. This came on time, with overshoes clean through the house!!! The technician, Mr. Huber, was quickly in the picture. New pump installed, test run. Perfect.
Then he checked the alarm system. It was broken. Including the battery. Estimate for that will be provided. That and the installation report all digital on tablet. Positive! The bill: the prices for the KSB devices are already quite decent. Are they worth it? The old pump lasted 10 years, although it was only used for washing machine waste water. The travel and installation costs are fair, but still high for us, but we also live at the other end of town. Bad luck. Pleasant that the managing director himself called to talk with us in detail on the subject of prices in comparison private : industry, which he was aware of. So complaints are a matter for the boss. We find that very positive.
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Customer review & rating for:
LEGER GmbH
08/01/2021H. G.
LEGER GmbH Comment from LEGER GmbH:
Dear Mr. Graf,

Thank you very much for your detailed feedback. Customers like you are the ones who motivate us to go the extra mile and do our best every day. We are happy to pass on your praise to everyone involved.

Many greetings

Marc Stettner and the LEGER Team
5.00 out of 5
Excellent
Recommendation
Fast unbureaucratic help
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Customer review & rating for:
LEGER GmbH
07/29/2021Anonymously
LEGER GmbH Comment from LEGER GmbH:
Thank you very much for your feedback!
5.00 out of 5
Excellent
Recommendation
Customer service is exemplary!
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Customer review & rating for:
LEGER GmbH
07/26/2021Gerhard G.
LEGER GmbH Comment from LEGER GmbH:
Hello Mr. Grimm, thank you very much for the great feedback! As always, we are always on hand.
5.00 out of 5
Excellent
Recommendation
Very good personal advice and customer contact
Special thanks to Mrs. fey. Mr. nowak and Mr. stetter and the service technician on site.
This is how service works 🤝
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Customer review & rating for:
LEGER GmbH
07/19/2021Sascha K.
LEGER GmbH Comment from LEGER GmbH:
Hello Mr. Klumpp, thank you very much for the great feedback! We are happy to help where we can.
4.35 out of 5
Good
Recommendation
Customer review & rating for:
Servicequalität
07/12/2021Anonymously
LEGER GmbH Comment from LEGER GmbH:
Thank you for your feedback! We are constantly working to improve our service quality and thus to move even closer together with our customers on the path to an optimal service experience. Every word of praise or criticism helps us to understand where we stand and where we still need to go. Thank you very much for your contribution.
5.00 out of 5
Excellent
Recommendation
I can only recommend the company. Our toilets were clogged because the lifting unit was defective. Everything went very quickly, smoothly and professionally. The ladies in the dispatching department were exceptionally friendly, the same goes for the technicians. Highly recommended
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Customer review & rating for:
LEGER GmbH
06/30/2021Jessica N.
LEGER GmbH Comment from LEGER GmbH:
Thank you very much for your feedback! Every word of praise or criticism helps us to understand where we stand and where we still need to go. Thank you very much for your contribution.
4.40 out of 5
Good
Recommendation
Execution very good, come in case of emergency even on weekends
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Customer review & rating for:
LEGER GmbH
06/22/2021Anonymously
1.60 out of 5
Fair
The price/performance ratio does not fit. The maintenance is not recommended.
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Customer review & rating for:
LEGER GmbH
05/11/2021Prasana J.
LEGER GmbH Comment from LEGER GmbH:
Dear Mr. Jeyanathan,

thank you very much for your honest and direct feedback!
As we have received feedback not only from you but also from a number of other customers with small lifting units that the price-performance ratio is fundamentally not right, we have decided to revise our price list for these products (you received a credit note).
We hope to have served you with this and would be pleased to welcome you again as a customer!

For further inquiries and other discussions of any kind, please do not hesitate to contact us.

With kind regards

Philipp Leger
Managing Director
3.08 out of 5
Average
Recommendation
Satisfied: punctuality, quick work.
Dissatisfied: incomprehensible, poor performance, i.e. All screws from the lifting unit were crooked and screwed in half.
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Customer review & rating for:
LEGER GmbH
05/05/2021Mr D.
3.00 out of 5
Average
The pump cover was not screwed on correctly and the screws were screwed in at an angle.
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Customer review & rating for:
LEGER GmbH
05/04/2021Markus F.
14 Reviews from
2 other sources
5.00 out of 5
Excellent
5.00 out of 5
Excellent
11 reviews on Google
 
11/28/2021
5.00 out of 5
Excellent
3 reviews on Facebook
 
11/16/2019
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All reviews and experiences about LEGER GmbH are the subjective opinions of those who compose and submit them  |  The profile owner is responsible for the contents of this page  |   Profile active since 01/13/2020  |  Last update: 06/27/2022   |  Report profile

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