Light is life. Lichtwunder is an expanding company with a long tradition. Regionally rooted in Frankfurt, today we are at your side as a competent partner with over 20 locations nationwide. In addition to our great passion for skylights, our... primary goal is to comprehensively meet the needs of our customers - through individual solutions and products of the highest quality. In doing so, we always pursue one vision: uncomplicated and fast roof window replacement with the help of an innovative made-to-measure renovation process.
My experience (as a tenant) is based on the contact and support of the company, as well as contracted installation company. Quality, contact and installation are very good. Arrangements and deadlines were kept absolutely on time and accurately. The personal contact was friendly, polite and very professional.
You can definitely recommend Lichtwunder, from start to finish. All questions are answered and problems are solved as quickly as possible. The installation was super fast, so I found that was like a mass processing, that is actually my point of criticism. Broom clean then also after the end of work, the work area was left. What still bothered me was that a window did not work properly, but that was not bad, but that was not properly investigated why the rod had not remained in the eyelet, it was simply screwed a small screw in the window frame to fix the rod, that can not be in my opinion. But now everything works as we imagined.
I was very satisfied with Lichtwunder until I received the invoice. Fast, professional and clean replacement of the windows. So: All good.
My only negative aspect is the (missing) explanation with the expiry of BAFA funding. Of the planned sum, the complete BAFA sum and an additional 50% to the energy consultant fee must first be paid (in my case about 900 €). Since I did not assume that the application only after the complete payment takes its way and then you have to wait up to 3 months to get the refund back, it was of course difficult for me to organize this amount in addition. The, on demand, offered installment payment is unfortunately of no use to me, since only after receipt of the total amount the money of the BAFA is requested.
So with a little better educational work, it would be an even better overall package.
The installation of both windows was done professionally. After their work, there was no more dust to be found.
But after 11 months, both shutters refused their services and we had to wait 7 weeks for repair.
After the completely exaggerated cost estimate from a local roofing company, the foreman did not get back to us, perhaps because of critical queries. With our renovation plans (bathroom completely) we came therefore in time pressure. Rather by chance, we then came across the company Lichtwunder on the Internet. That was a real stroke of luck. The window replacement was done on time, cleanly and very accurately. The cost was less than half of the quote from the local roofer. The three young men took just under 2 hours to do the replacement and left a completely cleaner job site. Happy to do it again.
On 25.08.21 I have 2 skylights, triple glazed, 1m x 1.40m installed. The disassembly and final assembly went smoothly and the two installers (2 Albanians with good German skills) have understood their craft. The registration for the Bafag subsidy was also done by Lichtwunder and so I had no administrative burden. Even the disposal of the old windows and vacuum cleaning were done. All in all, a great company. I will gladly recommend Lichtwunder to others. A. Kalis
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Profile active since 06/22/2020 | Last update: 04/06/2022
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