Martelli-Care24 has made it its business to find the perfect 24-hour care for people in need of help and care in their own homes. In doing so, we place particular emphasis on responding to the wishes and needs of our customers individually.
We... place the highest demands on the experience and references of our caregivers. Good German-speaking care personnel is a prerequisite for us.
We also keep a close eye on their qualifications and human skills, thus providing the prerequisites for the greatest possible security. In our daily work with customers and caregivers, we focus on reliability, responsibility and absolute trust.
Our goal is to enable people in need of care to live largely self-determined lives in their own homes.
This nursing service is highly recommended. Very nice nursing staff as well as the housekeeping team. Also very helpful in all matters. In the office you are advised very quickly and also there is from my experience her helpfulness in 1.stelle!
So I can only recommend the care service
It's hard to put into words how human everything is. Such great empathetic staff. Professional staff through and through. It is rare to find a facility where the staff is so empathetic. If my mother could still be the way she was, she would hug the whole team, especially her direct caregiver, and sincerely thank them. Keep up the good work you guys are great.
First of all, I would like to praise them on behalf of my mother - humanity is very important here. But the most important thing is that everything is done to send as few changing nurses to the patients as possible. In this way, the patient can often rely on the same person for a whole week (very important in times of a pandemic). After a short, sometimes bumpy, period of acclimatization, everything has now fallen into place very well. From the very beginning, the team from Martelli Outpatient Care and their colleagues have always been great contacts. The colleagues on site are very friendly and caring. Unfortunately, we put up with the old care service for far too long - but you don't have to put up with everything, so I can only recommend that anyone in need of care / relatives change before it was no longer bearable, as in the case of my mother. Keep it up - thumbs up for care service Martelli Care 24.
We are really very satisfied with this care service.
We needed a home care aide for our father/father-in-law and were very well advised by the employee. The ladies in the office are very nice and have always had an open ear for us so far. The ladies who come to our father/father-in-law are very affectionate with him and try to fulfill his wishes as best they can.
My parents are very happy with the care service and I would recommend anyone in need of care to this care service. My parents were previously at other care services and in all admissions our wishes were taken into account but in practice it almost never happened. But care service Marteli Care simply keeps what they promised from the beginning. Punctuality, reliable and above all the caregivers are with heart at work!
Thank you very much!
Martelli Care24 helped us immediately when we first contacted them. We had a detailed conversation and were advised competently. Fortunately, we have chosen this provider, the Einesetzen forces with our parents always have excellent language skills and are all very sympathetic. We can recommend Martelli Care24 without reservation.
"New brooms sweep well!" A proverb to which the great team at Martelli Pflege gives a completely new meaning. Lively, innovative, reliable, responsible and above all modern. The communication is professional, fast and on short ways!
This is how care works in the 21st century! Finally!
My family and I have had a very good experience with the care service, you were very competent and quickly on site to help, as we needed a care service at very short notice. Thank you for the nice and fast support for my mother. Great team! Keep it up, I can only recommend !
Unfortunately, I can not agree with the previous recommendations and must therefore, what I have never done before, our view and opinion. Especially in the field of care and support, I think it is very important to get to the right service provider. The story is long, but so much has happened in three months of cooperation, unfortunately...
After an intensive search for 24h care for my father, we came across the agency through a recommendation. We decided -despite higher costs- for them because they talked about qualified ladies who have to go through a 3-step interview and are put through their paces. This also convinced us in the end, because we only wanted the best for our father and we wanted him to be safe and in the best hands.
Martelli Care was able to organize a caregiver from Romania for us at very short notice, who then could not arrive due to a Corona case. A new lady was quickly found who could arrive immediately, but did not have a driver's license - which was necessary - and was therefore only to be used for one week.
Then began a very upsetting time. The lady came and acted as if she knew nothing. She had not received a briefing and supposedly did not know that she was to stay for only one week. She constantly let us as customers feel her displeasure with the agency. The displeasure was accompanied by an unwillingness to complete the tasks she was assigned. In addition, she said she had last been tested for Corona a month ago and had not tested herself before. Whether this was true, we do not know.
What was stressful during those few days was that the lady who was assigned could not clearly separate her displeasure with Martelli Care from her work here and dragged my father and us into it, which was not easy for my sick father. The caregiver was replaced after a few days by another lady after she threatened to go to the police if she did not receive her money. Again, this is not an issue that belongs in this work relationship. She left behind a bitterly nasty letter that reflected her mean character. She would not have been given anything to eat and would only have had to work. In addition, she has put Martelli Care in a very bad light.
This letter was then found by the following lady, who thus - as a brand new employee from the agency - did not have a happy start. The new lady seemed very nice and friendly. We were all happy that now everything would be fine and peace would return. She was advertised to us as a lady with a driver's license, but it was not local, it was in Romania. After a week, the lady received a letter so that the business could be registered. This is where the second nerve terror began. The lady was reluctant to sign it and thus made my father very worried with her upset behavior. When I asked Martelli Care, they told me that they would take care of it. Then came the info that you had found a new lady who could start immediately. We asked the agency if the caregiver was aware that she would have to leave. This was answered in the affirmative. My father then gently broached the subject to the lady, whereupon she completely freaked out and started yelling around. She made good on her threat to call the police. My father then had to deal with three policemen and a hysterical lady. I should mention here that my father has Parkinson's disease and can't stand stressful situations very well. In the stressful situation, my father fell and hurt his head, so that a doctor had to come.
Martelli Care could not send one of their employees to see my father, so we were on our own. That alone is completely unacceptable. Fortunately, the agency was finally able to talk to her and calm her down a bit, although the lady's exit was then very hysterical again. It was all a very disturbing situation that my father was exposed to here.
Then came lady #3, where everything looked very promising. This lady has now stayed for 2 months. This lady also did not want to sign the contract with the agency at first and after coaxing it worked out. In the end, we were only semi-satisfied with this lady. She took pictures of my father sleeping and showed us the pictures so that we could see how tired he always was. Such behavior alone is already very disrespectful. She was also always smoking a lot, chatting with the neighbor and has let the work drag very much over time.
I summarize up to here: 3 ladies in 3 months, many nervous stressful arguments with the ladies, a police operation at home, an accident caused by the police operation, many worries and also tears. The worst was still the human disappointment, because we have received all the ladies warmly and with open arms. All three turned out to be vicious and not honest women, which is absolutely out of place in this profession.
The purpose & goal of the assignment was to get peace & relaxation into the lives of my father and us. We completely missed the target. The relationship of trust with the agency was then so disturbed that we quit. What you can certainly credit the agency for is that they wanted to present us with a solution quickly at the beginning, which we also appreciate. Only the choice of the ladies was not once very happy. But 3 times such bad luck?! The communication with the manager - even on weekends - was good. But our contact person was not as friendly as in the beginning. As if we were responsible for this disaster.
Therefore, unfortunately, I cannot give Martelli Care a good rating and hope that we are only the exception and that all three ladies are no longer working in this field. We are now with another agency and much more satisfied.
We are very grateful for the care of my grandmother. The nursing staff is very attentive and does not just do "duty by the book" here. In case of queries or problems, we have always been offered quick help or solutions.
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Profile active since 10/14/2020 | Last update: 05/23/2022
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