Medi-Markt GmbH

Today I had a very good conversation on the phone with a Ms. Roth from customer service. I was calmly and competently explained the context of our requested deliveries. Above all, I was pleased that the expertise was paired with compassion and heart. Especially the latter led to the fact that my excitement about the "unfair treatment" quickly subsided...

Has everything worked wonderfully for a year now I needed a size more and the Horrorfing on!
from all employees in this call center and that were many within weeks, I was told that the predecessor had made a mistake. Mails have allegedly not arrived although I have received a confirmation of receipt for all of them !!!!! That is no business behavior : (

Very friendly and competent advice. Good accessibility. The samples came within 2 days. The articles of high quality and the order was delivered promptly and without complications. At this point I would like to sincerely thank the staff.

A very friendly, considerate and competent advice, fast delivery service!

The customer service is the worst I have ever experienced. Nothing works. But you have to pay for services that are not provided.

I am a new customer and have had the opportunity to gain experience in various areas.

First incontinence products. The delivery was fast with the samples
When ordering, I only learned that I would have to pay co-payment if I bill the product so about the prescription. So not the better products.

Then came the supply for my abdominal wall catheter.
I was offered to have everything such as dressing materials and bags delivered via Medi-Mart.

An odyssey began. The prescription for the dressing materials was not issued correctly, I was not informed and I waited and needed the material so urgently.
Only after my inquiries, I was informed
Now I sent the correct prescription first as mail to and at the same time with the post.
No answer to fast , promised processing as in the first phone call.

The end was, I was informed that this is not normally delivered via Medi-Markt. Bzw garnicht lieferbar would be and can send to me.

The prescription I had copied and I could redeem uncomplicated at my house pharmacy ! This could immediately deliver, was to order.
Now I am waiting for the original prescription , to submit to my pharmacy. Since I thank my pharmacy very much for the trust.

The urine bags are billed through Medi-Markt, as my kk here has the contract with them.

I was used to something completely different from other companies that supplied me with catheters once. Therefore also my criticism , which I have also exercised on the phone towards the incorrectly made information !

I ask myself, how should a patient who is already dependent on aids and is older cope alone?

I hope now that my deliveries are satisfactory in the future.

I was actually satisfied with everything until recently where I got a bill for 1.01 € for the month of May, although my wife is deceased since 16.04.22.

The telephone advice is TOP and the orders are processed very quickly.

Simply great for pharmaceuticals. The webshop could still be optimized. Sometimes a bit confusing. But otherwise top.

Very friendly, competent and helpful staff!

Very fast competent information and answers. Care and monitoring for recurring orders and fast professional deliveries.

Very good advice and support