Medi-Markt GmbH

Direct provider for the supply of medical consumables and aids

Medi-Markt GmbH
353 Reviews i
published (98%)
out of 359 reviews
Contact information
For almost all age- or illness-related limitations, there are advanced aids available today that make life easier for those affected and their relatives. Anyone like MEDI-MARKT, who has been active in the provision of aids for decades and looks after more than 150,000 customers throughout Germany, has an overview of all these possibilities.

Contact information

Medi-Markt GmbH
Dynamostraße 3
68165 Mannheim
Germany
Directions

Images & Videos

Opening hours

Tuesday 07:00 am-08:00 pm
Review from 04/28/2023  
3.33 out of 5
Average
Recommendation
Service on offer
Delivery
Website
Top competencies

Reliability

4.29 out of 5
21 Reviews

Quality

4.35 out of 5
20 Reviews

Customer satisfaction

3.88 out of 5
25 Reviews

214 Reviews on ProvenExpert.com

3.33 out of 5
Average
Recommendation
Today I had a very good conversation on the phone with a Ms. Roth from customer service. I was calmly and competently explained the context of our requested deliveries. Above all, I was pleased that the expertise was paired with compassion and heart. Especially the latter led to the fact that my excitement about the "unfair treatment" quickly subsided...
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Customer review & rating for:
Medi-Markt GmbH
04/28/2023Anonymously
Medi-Markt GmbH Comment from Medi-Markt GmbH:
Good day,

Thank you very much for the nice and positive feedback which I will gladly forward to Mrs. Roth.
I wish you a nice day and all the best.

With kind regards
Your MEDI-MARKT Team
4.00 out of 5
Good
Has everything worked wonderfully for a year now I needed a size more and the Horrorfing on!
from all employees in this call center and that were many within weeks, I was told that the predecessor had made a mistake. Mails have allegedly not arrived although I have received a confirmation of receipt for all of them !!!!! That is no business behavior : (
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Customer review & rating for:
Medi-Markt GmbH
04/12/2023P.
Medi-Markt GmbH Comment from Medi-Markt GmbH:
Good day,

I am sorry to hear that you have had a bad experience with our service since the resizing of your supply.
I would be happy to look into your concerns and find out how these inconveniences could have occurred.
For this purpose, please send me your customer number and customer data by e-mail to service-direkt@medi-markt.de.
I will contact you as soon as I have checked the matter.

With kind regards
Your MEDI-MARKT Team
5.00 out of 5
Excellent
Recommendation
Very friendly and competent advice. Good accessibility. The samples came within 2 days. The articles of high quality and the order was delivered promptly and without complications. At this point I would like to sincerely thank the staff.
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Customer review & rating for:
Medi-Markt GmbH
03/02/2023Astrid B.
Medi-Markt GmbH Comment from Medi-Markt GmbH:
Good day,

We would also like to thank you for this great feedback.
We are very pleased that you are so satisfied with us.

With kind regards

Your MEDI-MARKT Team
5.00 out of 5
Excellent
Recommendation
A very friendly, considerate and competent advice, fast delivery service!
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Customer review & rating for:
Medi-Markt GmbH
02/13/2023Anonymously
Medi-Markt GmbH Comment from Medi-Markt GmbH:
Good day,

Thank you very much for your kind words. We are very pleased that you are so satisfied with our service.

With kind regards

Your MEDI-MARKT Team
1.00 out of 5
Poor
The customer service is the worst I have ever experienced. Nothing works. But you have to pay for services that are not provided.
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Customer review & rating for:
Medi-Markt GmbH
10/17/2022Anonymously
Medi-Markt GmbH Comment from Medi-Markt GmbH:
Good day,

It is a pity that you had a bad experience with our customer service.
It is not true that we charge our customers for services that were never provided. If we charge for something, it is based on a corresponding order.

Since it is important to us that you are also satisfied, please send me an e-mail with your customer data and customer number to service-direkt@medi-markt.de. I will be happy to review your case. I will be happy to review your case and contact you.

Your MEDI-MARKT Team
3.20 out of 5
Average
I am a new customer and have had the opportunity to gain experience in various areas.

First incontinence products. The delivery was fast with the samples
When ordering, I only learned that I would have to pay co-payment if I bill the product so about the prescription. So not the better products.

Then came the supply for my abdominal wall catheter.
I was offered to have everything such as dressing materials and bags delivered via Medi-Mart.

An odyssey began. The prescription for the dressing materials was not issued correctly, I was not informed and I waited and needed the material so urgently.
Only after my inquiries, I was informed
Now I sent the correct prescription first as mail to and at the same time with the post.
No answer to fast , promised processing as in the first phone call.

The end was, I was informed that this is not normally delivered via Medi-Markt. Bzw garnicht lieferbar would be and can send to me.

The prescription I had copied and I could redeem uncomplicated at my house pharmacy ! This could immediately deliver, was to order.
Now I am waiting for the original prescription , to submit to my pharmacy. Since I thank my pharmacy very much for the trust.

The urine bags are billed through Medi-Markt, as my kk here has the contract with them.

I was used to something completely different from other companies that supplied me with catheters once. Therefore also my criticism , which I have also exercised on the phone towards the incorrectly made information !

I ask myself, how should a patient who is already dependent on aids and is older cope alone?

I hope now that my deliveries are satisfactory in the future.
Show original
Customer review & rating for:
Medi-Markt GmbH
08/08/2022Stammer K.
Medi-Markt GmbH Comment from Medi-Markt GmbH:
Hello Mrs. Stammer,

It is a pity that you had a negative experience with our service and the information you received.
In the supply of incontinence materials, there are certain products for which an economic additional cost is incurred. Likewise, there are items for which this is not the case. If this has not yet been done, I will be happy to send you appropriate samples. If necessary, please contact us by telephone or by e-mail at service-direkt@medi-markt.de.

I apologize that you were not informed that the prescription for the dressing materials was not issued correctly, and I will gladly make a note in your customer file that you will be informed of any necessary changes in the future.

As discussed, you will always receive the delivery of your other required materials monthly, at the end of the month for the following month.

I hope we can convince you of our service in the future.

Your MEDI-MARKT
4.40 out of 5
Good
I was actually satisfied with everything until recently where I got a bill for 1.01 € for the month of May, although my wife is deceased since 16.04.22.
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Customer review & rating for:
Medi-Markt GmbH
06/30/2022Konstantinos T.
Medi-Markt GmbH Comment from Medi-Markt GmbH:
Dear Mr. Tsirtsakis,

thank you for your evaluation.

The invoice was created unintentionally, we have credited the amount back to you.


We are sorry for your loss and wish you much strength in the coming weeks and months.

Best regards
Your-MEDI-MARKT-Team
5.00 out of 5
Excellent
Recommendation
The telephone advice is TOP and the orders are processed very quickly.
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Customer review & rating for:
Medi-Markt GmbH
04/25/2022Dieter H.
5.00 out of 5
Excellent
Recommendation
Wir sind mit dem Service und dem Angebot rundum zufrieden und es gab nie Probleme mit der Lieferung.
Customer review & rating for:
Medi-Markt GmbH
04/14/2022L.
5.00 out of 5
Excellent
Recommendation
Stetig gute Gespräche und immer sehr schnelle Lieferungen.
Customer review & rating for:
Medi-Markt GmbH
03/31/2022Anonymously
4.80 out of 5
Excellent
Recommendation
Ich bin sehr begeistert von den Kundenberatungen und der schnellen Zusendung der Hilfsmittel.
Vielen Dank!
Customer review & rating for:
Medi-Markt GmbH
03/29/2022Gabi H.
4.80 out of 5
Excellent
Recommendation
Persönliche Kontaktaufnahme vor Lieferung und Möglichkeit des Testens der Produkte, mit Hilfe eines Koffers. So konnte ich mich für ein Produkt entscheiden. Für Fehler wird sich entschuldigt und der Fehler wird umgehend behoben.
Customer review & rating for:
Medi-Markt GmbH
03/28/2022H.
4.93 out of 5
Excellent
Recommendation
Flexible, kundenfreundliche Reaktion auf eine besondere Form der Lieferung der benötigten Hilfsmittel.
Customer review & rating for:
Medi-Markt GmbH
03/07/2022Manfred Trojan D.
5.00 out of 5
Excellent
Recommendation
Sehr freundliche und hilfsbereite Mitarbeiter/innen. Schnelle Lieferung :)
Customer review & rating for:
Medi-Markt GmbH
02/26/2022Anonymously
5.00 out of 5
Excellent
Recommendation
Ich habe die Mitarbeiter der Firma MediMarkt immer als hilfsbereit und entgegenkommend erlebt! Danke!
Customer review & rating for:
Medi-Markt GmbH
02/24/2022Anonymously
4.20 out of 5
Good
Recommendation
Simply great for pharmaceuticals. The webshop could still be optimized. Sometimes a bit confusing. But otherwise top.
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Customer review & rating for:
Medi-Markt GmbH
02/19/2022Anonymously
4.40 out of 5
Good
Recommendation
Very friendly, competent and helpful staff!
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Customer review & rating for:
Medi-Markt GmbH
02/15/2022Harald B.
4.20 out of 5
Good
Recommendation
Very fast competent information and answers. Care and monitoring for recurring orders and fast professional deliveries.
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Customer review & rating for:
Medi-Markt GmbH
02/12/2022Klaus K.
4.80 out of 5
Excellent
Recommendation
Very good advice and support
Show original
Customer review & rating for:
Medi-Markt GmbH
02/11/2022Anonymously
1.40 out of 5
Poor
Lieferungen/ Produkt immer wieder zurück gehalten... keine Info bezüglich Zuzahlung (für was haben wir eigentlich zu gezahlt)... sehr schlechte bis keine Informationen über Ablauf von Lieferungen und Bestellungen.... mussten jedes Mal nachfragen, ob Rezept angekommen ist und warum keine Lieferung erfolgt... Drohungen mit Inkasso, obwohl Geld von uns überwiesen wurde.... kundenfreunlich NEIN, leider nur der Gewinn vordergründig.... unbedingt anderes Unternehmen wählen!
Customer review & rating for:
Medi-Markt GmbH
02/10/2022Anonymously
Medi-Markt GmbH Comment from Medi-Markt GmbH:
Lieber Kunde, liebe Kundin,

vielen Dank für Ihre Bewertung.

Ich bedauere sehr, dass Sie Grund zur Beschwerde haben. Ich versichere Ihnen, dass uns die Zufriedenheit unserer Kunden sehr am Herzen liegt. Bitte geben Sie mir die Gelegenheit, mit Ihnen gemeinsam den Sachverhalt aufzuklären und Sie davon zu überzeugen, dass Sie sich auf MEDI-MARKT verlassen können.

Dazu können Sie mir gerne Ihre Kontaktdaten mit Angabe der Kundennummer per Mail an service-direkt@medi-markt.de senden.

Herzlichen Dank und beste Grüße

Ihr MEDI-MARKT Team

Verena Wingerter
-Teamleitung-
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* All reviews and experiences about Medi-Markt GmbH are the subjective opinions of those who compose and submit them  |  The profile owner is responsible for the contents of this page  |   Profile active since 06/12/2018  |  Last update: 05/29/2023   |  Report profile

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