MERZ Reisen GmbH

Bus trips Club travel Bus tour operator Regular services

MERZ Reisen GmbH
3,411 Reviews i
published (97%)
out of 3,520 reviews
Contact information
We have been offering bus tours to the tourist highlights throughout Europe for over 90 years. All of our multi-day tours are carried out in classified 5-star SETRA Comfort and Top Class coaches. On our bus tours, the focus is on genuine experience with all senses, in a circle of like-minded people. Unforgettable experiences await you!

Contact information

MERZ Reisen GmbH
Birgittenweg 6
92348 Berg bei Neumarkt in der Oberpfalz
Germany

Contact person
Merz Reisen GmbH

Review from 03/28/2024  
5.00 out of 5
Excellent
Recommendation
Quality
Value
Services
Performance
Consulting
Top competencies

Customer loyalty

4.91 out of 5
92 Reviews

Customer satisfaction

4.83 out of 5
88 Reviews

Professionalism

4.83 out of 5
83 Reviews

3,370 Reviews on ProvenExpert.com

5.00 out of 5
Excellent
Recommendation
The chauffeur Holger Hartung always took great care of his guests and - what we found positive - he explained the sights along the way during the bus trips. The breakfast in Rohrdorf and the round of Secco after the visit to Verona were also great. We have never experienced a hotel manager who carries his guests' suitcases down the stairs from the hotel.
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Customer review & rating for:
Ihre MERZ-Reise an den Gardasee vom 23.03.- 26.03.2024
03/28/2024Renate und Peter Heller
MERZ Reisen GmbH Comment from MERZ Reisen GmbH:
Dear Heller family, THANK YOU SO MUCH! It was great that you enjoyed your stay so much. The Tonelli family is always very, very attentive to their guests... we wish you a Happy Easter and happy holidays. Best regards!
4.40 out of 5
Good
Recommendation
The driver, Holger, was simply super in every respect. The hotel was very pleasant and the hotel staff friendly and helpful.
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Customer review & rating for:
Ihre MERZ-Reise an den Gardasee vom 23.03.- 26.03.2024
03/28/2024Anonymously
5.00 out of 5
Excellent
Recommendation
A big compliment to the bus driver Torsten! He drove very confidently, and above all he always kept his nerve (especially the journey with more than 3 hours waiting time at Hindenburgdamm tugged at all our nerves; but he remained calm and composed - compliments!!!).
The hotel is simply recommendable. All the staff were super friendly and always available. The cleanliness must also be emphasized, both in the room and elsewhere in the hotel, especially in the indoor pool! It is rare to experience such perfection. The breakfast buffet was the best!

All in all a wonderful trip!
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Customer review & rating for:
Ihrer MERZ - Reise
03/28/2024Renate und Martin Moninger
MERZ Reisen GmbH Comment from MERZ Reisen GmbH:
Dear Moninger family,
Thank you very much for this great feedback! We really appreciate your praise and are happy to pass it on to our driver Torsten. Have a great Easter!
4.60 out of 5
Excellent
Recommendation
The bus driver was very friendly.
The location of the hotel is great.

Another island for free disposal would be desirable! Because we had trouble with the bus transfer twice now. Last year strike, this year too long waiting time. The bus driver had nerves of steel!
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Customer review & rating for:
Ihre MERZ-Reise nach Sylt vom 17.03.- 23.03.2024
03/28/2024Kuhnke Evelyn
MERZ Reisen GmbH Comment from MERZ Reisen GmbH:
Dear Mrs. Kuhnke, thank you very much for your information and the rating. We will be happy to check whether we can also offer another island next year ...
4.40 out of 5
Good
Recommendation
The hotel was excellent. On the return journey we waited a while for our bus although a bus was already there (bus driver had telephone contact) and gave no information about the delay.
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Customer review & rating for:
Ihre MERZ-Reise an den Gardasee vom 23.03.- 26.03.2024
03/28/2024Herbert
4.60 out of 5
Excellent
Recommendation
2+1 bus is great, very good driver. Guide was very well prepared.
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Customer review & rating for:
Ihre MERZ-Reise in die Provence vom 11.03.-17.03.2024
03/24/2024norbert kühnl
5.00 out of 5
Excellent
Recommendation
Thanks and greetings to Alexander Lang and Jean-Pierre Roger for the excellent company.
The hotel in Genoble is not top class in terms of service and quality, a change seems appropriate.
Otherwise a successful vacation, with a humorous, interested group - it was great.
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Customer review & rating for:
Ihre MERZ-Reise in die Provence vom 11.03.-17.03.2024
03/23/2024Anonymously
4.75 out of 5
Excellent
Recommendation
As always, the choice of hotels and rooms was very good. The bus was comfortable. The bus drivers very friendly, helpful and well informed.
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Customer review & rating for:
Ihre MERZ-Reise nach Travemünde vom 28.02.-08.03.2024
03/22/2024Anonymously
MERZ Reisen GmbH Comment from MERZ Reisen GmbH:
Thank you very much!
5.00 out of 5
Excellent
Recommendation
Anniversary trip Sanremo 10.3.-14.03.2024
Our coach driver Holger drove us safely and reliably throughout the trip and mastered the snow-covered road on the San Bernadino without any difficulties. We had the renovated rooms in the hotel. Unfortunately, the evening meal was very basic, with no choice and had more of a catering character. The hotel's location above the promenade is great, but one drawback is that the bus cannot drive directly in front of the hotel. Steep access, partly via stairs, therefore problematic for some participants. The tour guide was excellent, the visit to the casino in Monte Carlo (at own expense) was a highlight for us along with Nice and Sanremo.
All in all, another excellently organized trip.
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Customer review & rating for:
Ihrer MERZ - Reise
03/21/2024Klaus Lehner
MERZ Reisen GmbH Comment from MERZ Reisen GmbH:
Hello Mr. Lehner,
Thank you very much for taking the time to write such a detailed review. We will include the points you mentioned in our plans for next year.
4.54 out of 5
Excellent
Recommendation
Bus driver and tour guide were very competent, safe, helpful and friendly.
The Mercure Hotel in Grenoble should be abandoned (poor food and breakfast without coffee, service).
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Customer review & rating for:
Ihre MERZ-Reise in die Provence vom 11.03.-17.03.2024
03/21/2024Anonymously
4.96 out of 5
Excellent
Recommendation
We really enjoyed the trip. We were very satisfied with the accommodation in the hotels and restaurants, except for the first overnight stay in Grenoble. The rooms, food and service there were unsatisfactory.
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Customer review & rating for:
Ihre MERZ-Reise in die Provence vom 11.03.-17.03.2024
03/20/2024Alfons Eizenhöfer
MERZ Reisen GmbH Comment from MERZ Reisen GmbH:
Dear Mr. Eizenhöfer,
Thank you very much! We are delighted that you enjoyed your trip to Provence. Best regards!
5.00 out of 5
Excellent
Recommendation
I would book this trip again in a heartbeat if it was offered again, even a day longer, and the free day that you could organize according to your own ideas and wishes was very pleasant.
A relaxed trip.
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Customer review & rating for:
Ihre MERZ-Reise nach Dresden vom 08.03.- 10.03.2024
03/18/2024Anonymously
5.00 out of 5
Excellent
Recommendation
Very confident and safe driving by Mr. Lang, super qualified tour guide by Mr. Roger. A good team!!!
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Customer review & rating for:
Ihre MERZ-Reise in die Provence vom 11.03.-17.03.2024
03/18/2024Anonymously
MERZ Reisen GmbH Comment from MERZ Reisen GmbH:
Thank you very much for the great review!
Best regards!
4.42 out of 5
Good
Recommendation
The confident, safe + calm driving style of both bus drivers;
the stops chosen (e.g. Articum in Rovaniemi, Rauma, Lake Vätten)
made it a pleasant, informative and unforgettably beautiful trip (despite the many kilometers...)
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Customer review & rating for:
Ihre MERZ-Reise nach Travemünde vom 28.02.-08.03.2024
03/18/2024Anonymously
5.00 out of 5
Excellent
Recommendation
The chauffeur Mr. Lang is an excellent bus driver, very safe, confident, friendly, open and communicative. His good knowledge of the country should also be emphasized. We were extremely satisfied.
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Customer review & rating for:
Ihre MERZ-Reise in die Provence vom 11.03.-17.03.2024
03/18/2024Anonymously
MERZ Reisen GmbH Comment from MERZ Reisen GmbH:
Thank you very much!
5.00 out of 5
Excellent
Recommendation
Very good bus drivers! Everything was excellently planned and executed!
The only thing that was not so happy was this Santa Claus village in the Arctic Circle. Can be omitted in the future in our opinion.
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Customer review & rating for:
Ihre MERZ-Reise nach Travemünde vom 28.02.-08.03.2024
03/16/2024Gottfried Behrend
5.00 out of 5
Excellent
Recommendation
Alles Super!
Customer review & rating for:
Ihrer MERZ - Reise
03/16/2024Anonymously
5.00 out of 5
Excellent
Recommendation
I was particularly satisfied with the good price-performance ratio and the excellent service
care by the two bus drivers Gerhard and Holger. They were always present and often made sure that everyone was doing well. It was a successful trip with a very harmonious group.
I will recommend Merz Reisen to others.
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Customer review & rating for:
Ihre MERZ-Reise nach Travemünde vom 28.02.-08.03.2024
03/12/2024Ulrike Schöps
MERZ Reisen GmbH Comment from MERZ Reisen GmbH:
Dear Ms. Schöps, thank you very much! It was great that you enjoyed it so much. We are delighted!
4.93 out of 5
Excellent
Recommendation
Everything was perfect, only the replacement room that we got because the actual hotel was overbooked did not have the usual (and booked) four-star quality, therefore only four stars for price/performance.
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Customer review & rating for:
Ihre MERZ-Reise nach Venedig vom 07.03.- 10.03.2024
03/11/2024Ulrike Lösch
5.00 out of 5
Excellent
Recommendation
Very professional planning and execution.
Many thanks for the wonderful experiences!
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Customer review & rating for:
Ihre MERZ-Reise nach Travemünde vom 28.02.-08.03.2024
03/11/2024Anonymously
MERZ Reisen GmbH Comment from MERZ Reisen GmbH:
Thank you for your booking and your kind feedback.
41 Reviews from
1 other source
4.10 out of 5
Good
4.10 out of 5
Good
41 reviews on Google Maps
 
03/11/2024
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* All reviews and experiences about MERZ Reisen GmbH are the subjective opinions of those who compose and submit them  |  The profile owner is responsible for the contents of this page  |   Profile active since 01/23/2023  |  Last update: 03/28/2024   |  Report profile

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