We are 100% satisfied with the fulfillment of our fence project.
From the consultation and measurement to the fabrication and installation, everything went wonderfully.
Your on-site staff was very friendly, hardworking, accurate, patient and rain-proof.
Despite the bad weather during installation, they focused all their attention on our fence
and worked until late in the evening to complete our fence installation.
The result is super.
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Translation
Thank you very much for your criticism, which we naturally accept with the greatest understanding.
We did indeed inform you when you called that we would not be able to realize your project due to the great distance. Precisely because of our good reputation, our capacities are always completely exhausted and unfortunately we are not able to make all interested parties happy with our offer. We cannot say why you waited 8 weeks for our offer despite the clear answer.
We can understand your dissatisfaction. However, we do not understand your negative assessment of our services. You have not experienced the quality of our products, the price-performance ratio or our customer service. It is more than questionable on what basis you are giving us a negative rating. If you want to punish us for the rejection with your negative evaluation, please at least correct the selection criteria that you can actually evaluate after the short telephone conversation.
We wish you every success in your search for a suitable partner for your fencing project.
Best regards
Your MetalArt Team