Overall, I am more than satisfied with Michael. He offers far beyond his duties other offers that are always tailored to the customer. If several directions are pending, he first asks which direction would be best (as with any consultant), but beyond that he explains exactly how he came to this offer and offers several products from the division with different advantages and disadvantages from which you can still choose.
The biggest advantage over other consultants I see in the goal Michaels. Beyond the satisfaction of the customer he wants to promote here particularly the independence and the knowledge, in order to deal with the sold product. In doing so, he gets into the individual previous experiences of the customer and gradually builds up the knowledge. If the knowledge is present and one has own suggestions and ideas one can bring in these at any time and trust thereby in its honest opinion. However, he also emphasizes quite specifically that he can also be wrong in these points and if it is the explicit wish of the customer, this is also implemented ("The customer is king" is capitalized here whereby he always remains on a level with him).
Another massive plus point is the flexible accessibility. You always have the opportunity to contact him via WhatsApp or mail and can expect to receive a timely response (usually within half an hour). Even if you as a customer can only bring a little time, he offers several shorter appointments that can be combined with other activities on the side (Ex: laptop/tablet/mobile... while cooking at the side and still be able to expect competent advice). In total, the first appointments take about 1 hour each until the contract is signed, and about 30 minutes for each additional (potential) follow-up appointment. In my view, these follow-up appointments are not necessarily professional, but rather in the interest of the customer. From my point of view, he does not have to keep these appointments, but he keeps them regularly with the customer (distance freely selectable, but 3-6 monthly recommended by him). He always offers several alternatives, which are explained clearly, and he specifically states his motivation for wanting to change or to stay with a change.
Finally, I can say: In my private environment I have several people who have lost a lot of money through investments (up to 30,000 €), but overall I have an extremely safe feeling with him not "to be fooled" or "to be pulled over the table". I think that I can best clarify my satisfaction.
Show original
Translation