MINEKO GmbH

We check your service charge statement.

MINEKO GmbH
571 Reviews i
published (99 %)
out of 572 reviews
Contact information
We check your service charge statement. Our team of experts has audited over 48,000 utility bills and found savings in 81% of all cases. Through our audit, our customers save an average of 221 €. Upload your documents conveniently online and receive your audit result in just a few days.

Contact information

MINEKO GmbH
Schönhauser Allee 83
10439 Berlin
Germany
Directions

Opening hours

Friday 09:00 am-06:00 pm

Websites

Review from 10/14/2021  
5.00 out of 5
Excellent
Recommendation
Quality
Value
Services
Top competencies

Customer loyalty

4.82 out of 5
95 Reviews

Professionalism

4.83 out of 5
94 Reviews

Customer satisfaction

4.78 out of 5
93 Reviews

571 Reviews on ProvenExpert.com

5.00 out of 5
Excellent
Recommendation
Super service. Everything is explained in detail in the test report and the letter of objection is also very good.

I am very satisfied. I will recommend mineko to others.
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Customer review & rating for:
MINEKO
10/14/2021Anonymously
MINEKO GmbH Comment from MINEKO GmbH:
Dear Customer,

thank you very much for the extremely positive evaluation.

Best regards from your Mineko Team
1.00 out of 5
Poor
I had commissioned MINEKO after a discount of over 200 euros had been forecast. In reality, it was 30 euros. Against this background, I would never have paid the 70 euro handling fee. It should also be mentioned that the employee who was assigned to me promised to revise the test report. I have been waiting for this for over a week now. Oh yes, my "comments" were not addressed in the test report.
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Customer review & rating for:
MINEKO
09/08/2021Anonymously
MINEKO GmbH Comment from MINEKO GmbH:
Dear Customer,

thank you very much for your frank words.

We are very sorry for the inconvenience caused to you.

Please note that the information in the quick test is presented transparently as a guideline.

We are very happy to be available by phone and e-mail to shorten delays as much as possible.

Therefore, please feel free to contact us at any time at info@mineko.de or 030 40365750.

Thank you for your confidence in Mineko
5.00 out of 5
Excellent
Recommendation
I am very pleased that MINEKO exists.
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Customer review & rating for:
MINEKO
08/07/2021J.
5.00 out of 5
Excellent
Recommendation
Super easy inputs, customer contact as you want it, fast test time, price performance ratio top thumbs up 👍🏼.Will take the test every year from now on. I can only recommend!!!
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Customer review & rating for:
MINEKO
08/04/2021S.
5.00 out of 5
Excellent
Recommendation
The form of service and preparation are very good. There were problems with the upload of documents. A check mark indicated that the upload was complete, but this was not the case. After the third attempt, however, it worked. However, this led to a slight frustration. But very quick response from customer service.
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Customer review & rating for:
MINEKO
08/03/2021Anonymously
5.00 out of 5
Excellent
Recommendation
Many thanks to MINEKO- as always class team, detailed information on NK- am very satisfied with the results, everything correct . Deserved 5 stars even more! Stay healthy and keep it up!
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Customer review & rating for:
MINEKO
07/30/2021S.
5.00 out of 5
Excellent
Recommendation
Mineko must definitely be recommended. My check of the NK statement resulted in a repayment instead of an additional payment. Madness, how wrong NK statements can be created by the landlord / property management. I will have my next statement checked here again. Great team. Thank you.
With kind regards
I. L.
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Customer review & rating for:
MINEKO
07/29/2021Iris L.
5.00 out of 5
Excellent
Recommendation
A very detailed and understandable listing
I am very satisfied
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Customer review & rating for:
MINEKO
07/15/2021Anonymously
5.00 out of 5
Excellent
Recommendation
Very detailed and insightful explanation, recommended.
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Customer review & rating for:
MINEKO
07/02/2021Anonymously
5.00 out of 5
Excellent
Recommendation
But it took longer than 48 hours, about 96
Otherwise super
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Customer review & rating for:
MINEKO
07/01/2021M.
5.00 out of 5
Excellent
Recommendation
I am particularly satisfied with the speed of processing and the comprehensiveness of the information for checking the individual items of my service charge statement. The texts are written in a language that is understandable even for laypersons. It is explained what to do in the event of an incorrect statement. Overall, I am very satisfied.
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Customer review & rating for:
MINEKO
06/30/2021Anonymously
5.00 out of 5
Excellent
Recommendation
A heartfelt THANK YOU to the entire team, although my review is not yet completed - but still my thanks for the friendly, competent, unbureaucratic help. Very happy to return and nice that they exist !!! For this 100 stars
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Customer review & rating for:
MINEKO
06/23/2021Anonymously
5.00 out of 5
Excellent
Recommendation
The speed of the audit and receiving the report is very commendable.
The whole report is clear and understandable
Thank you very much!
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Customer review & rating for:
MINEKO
06/17/2021Anonymously
5.00 out of 5
Excellent
Recommendation
Thus, the first step is done and thanks to your help I can tackle the rest.
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Customer review & rating for:
MINEKO
06/16/2021Bernd P.
5.00 out of 5
Excellent
Recommendation
Very fast test and detailed evaluation. Great also the tips and the letter templates
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Customer review & rating for:
MINEKO
06/11/2021Anonymously
5.00 out of 5
Excellent
Recommendation
Thank you very much for your efforts. You have helped me a lot. Super! That is customer proximity.
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Customer review & rating for:
MINEKO
06/04/2021Anonymously
5.00 out of 5
Excellent
Recommendation
Your audit report gives me the backing for a long overdue appeal, here now for the 2020 billing year.
The critical items are sidewalk cleaning and garden maintenance. From my point of view, the apportioned services were not provided, and the landlord refuses to allow me to inspect the relevant receipts, so that it is impossible to trace them.
I will file an objection.
Thank you very much, good work
Greetings
H.J.Hart
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Customer review & rating for:
MINEKO
06/02/2021Hans-Jürgen H.
5.00 out of 5
Excellent
Recommendation
Everything went very smoothly and quickly
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Customer review & rating for:
MINEKO
05/25/2021Anonymously
5.00 out of 5
Excellent
Recommendation
Can't judge the customer service as I didn't need to use the service.
But the email contact was excellent.
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Customer review & rating for:
MINEKO
05/22/2021Ullrich M.
5.00 out of 5
Excellent
Recommendation
The test was faster than stated in the services. The audit report is very detailed. The customer and the landlord are provided with a lot of legal information. All in all, extremely professional. Clear recommendation!
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Customer review & rating for:
MINEKO
05/20/2021David L.
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* All reviews and experiences about MINEKO GmbH are the subjective opinions of those who compose and submit them  |  The profile owner is responsible for the contents of this page  |   Profile active since 01/22/2018  |  Last update: 10/18/2021   |  Report profile

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