Misch & Wipprecht GmbH

As an independent insurance broker, we are not only sellers but often also advisors. And so it happens that we are also asked for advice on claims when the contract is not even managed by us. In this case it was the case that a relative of yours caused a damage and was not sure whether the representative of his insurance company would actually help him to settle the claim or perhaps rather go into denial. Based on our experience, we were of course able to quickly and easily create the correct wording for you. Mind you: This is not about insurance fraud but only about setting up a damage report in such a way that it comes to a quick settlement without further inquiries.
At this point we would like to come back to the topic of fee-based consulting. The legislator, in persona represented by the consumer protection living from tax money, insinuates us gladly that we are only commission-oriented on the way and do not help our customers, but them simply only the most expensive possible products andrehen would like this insinuation refers not to us as special company but to the occupation of the independent insurance broker generally. If we worked on a fee basis, we would have been allowed to write a nice round of invoices for this advice here. It is a mystery to us why an institution that is suckled by the taxpayer should deign to criticize others in the way they work and, above all, in the way they earn money. Unlike the consumer protection agencies, our company pays taxes. We were happy to offer our support in this case as well. This will continue to be the case in the future, and to ensure that it stays that way, we hope that our independent and consumer-oriented business model will no longer be pilloried for being artificially hyped up.

Timely, that is the buzzword in today's world. Not everything and anything can always be done immediately and satisfactorily. After all, as an insurance broker in Melsungen, we are only the relay between you and the insurer, so to speak. And at the moment the insurer is in a very tight spot as far as prompt processing is concerned. It's nice that you find our service, especially in the area of claims processing, to be positive. This is further proof that we are not only commission-oriented, as is always claimed by consumer protection. We work on a commission basis and must provide support in the event of a claim, free of charge. If we had to work on a fee basis, this extensive damage case would certainly have triggered a bill in the three-digit range for you. One can only advise the politicians, who criticize us day in and day out, to introduce the commission model themselves. Remuneration only on a success basis and no special income or additional income. As independent insurance brokers, we are convinced that many things would then run better in our country.

We are glad that we could prove to you so quickly what we do. Even if, of course, it's no fun for anyone to have to report a claim just one day after the start of the insurance. In the meantime, the processing of claims is taking on certain proportions, even for us as an independent insurance broker in Melsungen. Storms in June alone led to an unprecedented amount of work. And this trend continues. As long as the legislator allows us to broker contracts against commission, we are responsible for providing support in the event of a claim. And this without additional costs for you. If at some point the commission brokerage ceases and we have to provide advice on a fee basis, you will then also receive an invoice from us in the event of a claim. But we do not want to earn money from your claims. Therefore, the service provided to you does not hurt us. The only loser is the state, because if we do not write an invoice, there is no sales tax. It is not the commission that annoys the state, but the lack of revenue. Let us not be misled. Our commitment, as your case has shown once again, is outstanding. Even without invoicing. And we have not yet received any commission for your contract. Our opinion: Let's continue like this, we cannot see any disadvantage for our customers due to the commission model.

With your review you have enabled us to celebrate a small anniversary, namely you have written the 250th review about us as an independent insurance broker in Melsungen. But why are we so happy about this? Because this evaluation shows once again that we and the vast majority of our colleagues quality brokers are not concerned with making a quick buck, but with providing correct advice and meeting the customer's requirements. Politics and consumer protection may disagree; unlike these circles, we know exactly what we are doing. And we are proud that you see it that way, too. We enjoy doing our job. It's nice to know that our customers feel the same way. Thank you very much for your feedback.

We are very pleased that you rate our work as an independent insurance broker so positively. All the more so, since in your case, in a certain sense, it was not a big deal, but a current and important one. But we do not know any gradation between our services, even though this is generally assumed by politicians and consumer protectionists. Our mission is customer satisfaction. Of course, we can't always succeed, but at least we always try.
In June, we had to deal with enormous storm damage in the middle of Germany, and the number of claims that had to be processed by our office was, and still is, beyond anything we have ever seen before. That is why we consistently rely on digital processes, which has led to your satisfaction. Therefore, thank you very much for this positive feedback.

This rating sums up our main goals: good information, easy to reach, immediate feedback. Okay, in itself we strive for more: very good information, best accessibility, immediate feedback. But independent insurance brokers are only human. And despite our largely digitalized day-to-day business, in the end there are still people involved in processing your insurance policies. And those people are constantly trying to improve. Many areas of our business are very complicated and require immense knowledge. No matter whether it is disability insurance, health insurance, old-age provision or the insurance of a heat pump: In the end, we bundle expert knowledge and technical implementation into a concept that should inspire you. As many evaluations here show, we are increasingly succeeding in doing so, and we are a little proud of that. Perhaps I ever do various, particularly critical consumer protectors times of our evaluations and think about what undifferentiated way of looking at their blanket condemnation of our profession represents and whether they do not thereby the intelligence and independence of our customers a bad report card.

We can gladly return that so: Again and again with pleasure and very nice contact! We were happy to work here. It was a matter that had to be dealt with quickly. We implemented it promptly. We are particularly pleased that you value our digital work. Inquiry, offer, application, documentation, power of attorney... everything is fast, digital and simple. This saves you and us a great deal of time and effort. Thank you for the extremely friendly feedback, because of a service that we were able to provide almost exclusively digitally for you.

Thank you very much for this extremely positive feedback. We strive to provide the best possible service on our part. We are particularly pleased that this is recognized by you. Especially in view of the fact that we have no influence on the working speed of the insurance companies. And this is not always the best. Our industry is also often exposed to high peak loads at certain points, which then have to be dealt with in one fell swoop. The storm in Kassel at the end of June alone caused us to double our working hours within a week. Mind you, this is for services for which we do not write an invoice. After all, we are paid by the insurer on a commission basis. What is so often complained about by consumer protection has a great advantage for our customers, especially in this situation. After all, anyone who has suffered natural hazard damage expects help, not an invoice! We have also given everything in this situation, as you have so beautifully confirmed. Therefore, thank you very much for taking the time to do so.

Thank you very much for these very motivating words! We want to do everything we can to keep it that way and even better. You write, we work immediately, friendly, helpful etc.. Actually, this is a miracle, since we insurance brokers are always accused of the opposite by politicians and consumer protectors, in combination with greed for commission. If it were really so, we would not be allowed to lift a finger, if it concerns assistance with damage. It is nice that we can prove again and again that it is quite different. And it's nice that you see it that way, too. Thank you for your feedback, it spurs us on!

Thank you very much for this feedback. We would like to explain a little about how this came about. Contrary to the politically motivated opinion that we insurance brokers are only after the quick business with the highest commissions, we (and most of our colleagues) work for the benefit of the customer. Your insurance problem was solved incorrectly and not at all by the consultant of the existing insurance company. The provider allegedly did not offer a solution for the insurance coverage you wanted. We know the provider's products and we know that he was able to provide you with a solution. We have prescribed the relevant request to you. And lo and behold, it does work! You will now come to us for the next option. But first, you have the, important, insurance coverage you want. And immediately. We are glad that we could help you and thank you very much for your feedback.

Every relationship is based on a certain reciprocity, including the one between insurance broker and client. We can answer wholeheartedly: We are also glad that you found us (but actually it was the other way around). But how could it be otherwise? As you describe us, so we experience you in your business. Your patients are lucky to have you. And that's why we fit so well with you :)
We are especially pleased that you mention our attention to detail. Because this is exactly where the criticism of consumer protection agencies for our industry always starts: We are allegedly not concerned with details but with horrendous commissions. Again proof that this undifferentiated view is completely out of touch with reality. Or think of the request you made to us from your family circle. A deal from which we advised against (for the protection of the customer), although a high commission would have accrued for just this kind of contract. For all these reasons, thank you once again and here's to a successful future together!

We insurance brokers are accused by consumer protection agencies of selling for profit. The main thing is the highest commission, we don't care about the customer. I can only smile wearily at these small-minded insults. And the praise expressed here is a slap in the face to all our so-called critics: Because with this consultation commission played no role. Rather, we advised the customer against a transaction (which was profitable for us), for his safety. And that is why we would like to take this opportunity to express our special thanks for this feedback.

Thank you for this positive feedback! There are actually enough experts. Only some are not allowed to do what they want. This brings up the question of what we are actually doing. And why?
What can you expect from Misch & Wipprecht GmbH as your agent and consultant?
- comprehensive market overview
- regular training on the topic
-The topic is discussed as a solution to the customer's needs and documented as such.
- market comparison takes place
- special concepts
- Remuneration is made by the insurer through commission - we do not write you an invoice
- You have 24/7 access to your contracts and documents via our end customerAPP
- We are reachable by phone, no call centers, no external offices
- no participation in sales competitions
- no sales targets or minimum sales
- Service in the aftermath of contract management is obligatory, as we receive a small maintenance commission from the insurer

The qualities of reliability and professionalism once again apply to our colleague Andrea Bauer. In your case, she also checked again after work to make sure everything was in order. Many thanks for the extremely positive feedback.

That we meet the demands of a company that carries the term SAFE in its name makes us particularly proud as an INSURANCE broker. Many thanks for that!

Thank you, and of course we hope that many more years will come. This praise here is due to our employee Andrea Bauer, who works especially for you. In the current case, even after hours. We are only the link between the insurer and you, we have no influence on the work of the insurer itself. So a lot of crap that the insurer gets up to ends up being our work. However, your evaluation shows us that you can differentiate this very well, thank you very much1.

Thank you very much for this positive feedback. We accept the praise on behalf of our employee Andrea Bauer, who got involved in your claim.

We thank you very much for this. Even more so, as a document remained unread for three days due to our fault, there is still potential for us to improve. We have increased our staff and hope to be able to meet your expectations in the future as well.

Bull's eye fits really well, but also on yourself:) As a service provider, we are there to take up your wishes and needs and to fulfill them in the best possible way. In some cases, however, wishes and needs are accompanied by demands. Everyone who works in the service industry knows this. From this point of view, the relationship between agent and customer is also a mutual one. Friendliness, politeness, flexibility and also patience are qualities that both customer and service provider need in the service industry. If you assume that we have all these qualities and also expertise, we can confirm that this is also true for you. You just like to deal with friendly people. As they say, it's like shouting into the woods. We are very pleased that our services meet with your approval. Thank you for this very valuable feedback.

We are glad to hear that, thank you very much. We are very pleased that you are satisfied. We ourselves are not quite yet, after all, some processes simply take us too long and we do not yet have quite the structure that we would like. This is another reason why we are hiring a new, young employee starting in February, to bring a breath of fresh air into the store. We very much hope that you will benefit from this!