Moll Automobile GmbH & Co. KG

We are extremely satisfied with the excellent advice and support from the seller Lutz Drouven. We were certainly strenuous buyers. Mr. Drouven has met the challenge with all patience, friendliness and expertise. We are very satisfied!

To maintain vehicle safety, there were 2 reasons for a recall on my Berlingo, BJ 2019, 1.5L TD.
- A hose whose location was too close to another hard plastic.
Over time, the coolant hose would have worn through.
- With an update of the control software in the control unit, the WEBASTO parking heater should be integrated. An auxiliary relay found application so far, with failures.

The latter, as there are always surprises with changes to software, did not work.

Now a highly motivated service employee, Mr. V. Zarba and the no less diligent colleagues from the registration and the workshop, come into play.
The ladies at the registration work briskly and super friendly, with correct execution of all work.
Hand in the vehicle, receive a replacement vehicle. The vehicle is shown and explained.

Mr. Zarba, was my contact person for the technical execution and also time coordination.
Wednesday morning delivery,
Evening...the handover burst, the parking heater was without function.
2 minutes later, Mr. Zarba and the mechanic from the workshop were at the vehicle.

Thursday, today it should work. Unfortunately not !

Surprisingly, the friendliness and the willingness to deal completely with the troubleshooting, did not let any resentment arise.

Friday, will it be done today ?
YES !

Mistakes happen, even to me.
The commitment, interest and friendliness in dealing, tell me, here I am right

Processing and repair absolutely top!

Mr. Drouven gave us the best advice.

My experience with Mr. Drouven was exceptional. He was very well informed and was able to answer all my questions and doubts about the car, the financing and the whole buying process. The car was delivered on time and in top condition. His support even after the purchase was excellent, extremely helpful and responsive.

I am very satisfied with Mr. Drouven because he is very competent, friendly and nice.

We arranged a test drive for a Volvo from Essen and signed a purchase contract directly with Mr. Drouven. The advice was competent. Decisive for the purchase was the nice and personal manner of Mr. Drouven.

The seller Mr. Drouven has advised me very well. The settlement went without problems. Everything worked out great. Thank you and until the next car purchase

Mr. Drouven answered all our questions. The purchase process was very uncomplicated and fast. Car seen on a Saturday and bought immediately. Mr. Drouven has fulfilled all our wishes, such as putting on the winter tires, which were provided by us. Furthermore, all e-mail was always answered.

Thank you again Mr. Drouven and to the Moll team!

The saying "Moll is great" fits to the word exactly😉.

We bought a Yaris Hybrid as a day registration.
Current availability on the market is very rare. It was all the more pleasing for us to find the best offer at a dealer near us.
The initial consultation, with Mr. Stoltz, and an extensive test drive turned out to be convincing.
Unfortunately, the purchase process was somewhat complicated and delayed due to internal procedures and regulations of the company management.
In the further course, Mr. Marx looked after us very satisfactorily and finally handed over the vehicle. During the handover, everything was explained well, all questions were answered and there was no feeling of time pressure. Many thanks again to Mr. Marx for this.
In general, all employees at the Koblenz location always took care of our needs in a friendly manner.
Only the form of payment and handover of the vehicle certificate proved to be a difficulty. As a result, everything took a little longer than necessary, but obviously the sellers have no influence on this.
In the end, however, we are now satisfied with the purchase and hope that we will not have any problems with the workshop service in the future.

Moll Euskirchen:
From the appointment to the service.....all the best. Picking up the rental car went smoothly, as always.
The prices are in the lower range compared to other dealerships.
Gladly again....and again.....very highly recommended.

I was advised by Lutz Drouven and am very satisfied.
The discussions were always oriented to my needs and the car, which was sold, as well.
Clear recommendation from me:)

The seller Lutz Drouven has exceeded our expectations, it was a round thing from the beginning and worked out well.
At this point, thank you again. The next car also with you! Greeting Jörn Petersen

I am extremely satisfied with the support and the work of Mr. Drouven and Mr. Schumann.
The climate of cooperation is exceptionally positive.

Dear ladies and gentlemen of the management of the company Moll
A few weeks ago after about 20 years of Toyota experience, the time had come for us to decide for another car brand. Since my brother-in-law has been driving Volvo for years, the XC40,
I have been allowed to drive with his Volvo.
My wife and I were very taken by this vehicle, especially with all the accessories for safety and comfort have played with us to interest us in a Volvo XC 40.
So we went on a Saturday where we wanted to Aachen anyway at Moll in Aachen past.We are then to Mr. Lutz Drouven, with which we have then discussed our ideas.We had interest in a CX 40 R-Design, which should still be young with few km, and an appropriate traction.Mr. Drouven is on all our questions and wishes very professionally and competently dealt.Since in Aachen unfortunately no suitable vehicle was available, Mr. Drouven could find a suitable vehicle in the branch in Wuppertal.He then phoned with an employee in Wuppertal whether the vehicle was to be visited.The branch was still open until 15:00 clock, so we had just under two hours time to drive from Aachen to Wuppertal.Half an hour before closing the branch, we were then in Wuppertal and could then visit the vehicle.After detailed inspection, we then told the employee from Wuppertal that we want to have this vehicle, and everything else then negotiate with Mr. Drouven.Monday after that, we have then concluded the contract for our new vehicle with Mr. Drouven.Our used vehicle took one still for a reasonable price in payment.The remaining sum was then financed without any problems.This has then done Mr. Drouven to our complete satisfaction.About ten days later we got our CX 40 R-design delivered.After a few days of familiarization, we are very satisfied with the Volvo.It was then still a AHK, a marten repellent device and Schmutlappen installed.An update of the software of engine and media system made, and a paint treatment, where minor scratches were polished away.So we are fully satisfied with Mr. Drouven, since everything has fit also humanly he is a sympathetic and friendly and helpful man who loves his job.This could be very well notice because he is still on vacation for his customers if there is a problem.So if I were your CEO, then I would promote Mr. Drouven to sales manager.If all your employees would act as Mr. Drouven does, then that would certainly contribute to increasing sales. Mfg: Jürgen and Anita Kreusel and again a big thank you to Mr. Drouven.

Very nice and competent advice from Mr. Drouven. Our questions were always answered quickly.
Wii really have to say that we with our in Moll Automobil GmbH & Co. KG bought Mazda CX5 so what of enthusiastic. We can recommend this car dealership Moll without ifs and buts. THANK YOU MR DROUVEN.

With the friendly and competent advice of Mr. Lutz Drouven.many thanks

We ordered and picked up the Peugeot 3008 Hybrid at the Koblenz branch. The branch manager, Mr. Maleck, handled the entire ordering process professionally and explained the vehicle in detail in about 45 minutes when we picked it up, even though this significantly exceeded the time planned for the handover. We found the friendly reception and the handling of the application for the grant from BAFA particularly pleasant.

Our contact person, Mr. Lutz Drouven, advised and supported us very well and to a sufficient degree from the very beginning. The handling of the used car purchase was to our complete satisfaction. For additional questions and schedule changes, Mr. Drouven was always available. All in all, we felt that we were in very good hands with Mr. Drouven. We thank Mr. Drouven for the good support and would use him again as a contact person at any time.

Mr. Drouven is an extremely competent , eloquent , courteous , honest and friendly and unobtrusive consultant and seller- all respect !!!I am now 65 years young , I have never experienced so. In 4 weeks we will buy a new Toyota for my son from LÜBECK here in Aachen , although we are going to Lübeck shortly . That says EVERYTHING . We have found it very pleasant that the cooperation of the sales with the service is so harmonious and uncomplicated . ALSO TOPTEAM and TOP AUTO . We followed Mr. Schumann many years ago with both cars to the dealership MOLL and can only report the BEST. We are not only satisfied, but absolutely HAPPY to have "landed" at Autohaus MOLL .