I was very well advised in advance over several days by the customer service (via e-mail). I just had the feeling that I am in good hands as a customer here, because really time was invested. The photo box was intended for the wedding of my brother. Unfortunately, my brother received a photo box (free of charge) from the photographer as an additional gift. This was a spontaneous decision of the photographer and had not been apparent to us.
The cancellation had been absolutely fair and very accommodating. A small part of the money was not refunded to us, however, this is justified in my eyes, since I have also used the customer service over several days and e-mails. In addition, the billing and processing of the purchase contract.
I will definitely, as soon as a new wedding is coming up, buy a photo box at Eventhelden. The price is fair, the customer service and the processing very good.
Thank you very much for your efforts and your goodwill.