Ofen.de GmbH

Online store / stove trade

Contact information
Ofen.de is an online store for everything to do with firing technology, indoor fires and outdoor fires. In our store you will find every type of fireplace - from wood-burning stoves and pellet stoves to Swedish stoves and soapstone stoves to...

Contact information

Ofen.de GmbH
Am Gewerbepark II / Nr. 3
06179 Teutschenthal
Germany
Directions

Contact person
Sandra Truog

Review from 04/22/2024  
4.40 out of 5
Good
Recommendation
Service on offer
Payment
Delivery
Information
Website
Top competencies

Reliability

4.92 out of 5
12 Reviews

Quality

5.00 out of 5
11 Reviews

Pricing

5.00 out of 5
11 Reviews

94 Reviews on ProvenExpert.com

4.40 out of 5
Good
Recommendation
Great offer, delivery may take a while even if the product is available immediately. Customer service great though. Thank you
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Customer review & rating for:
Ofen.de GmbH
04/22/2024M.
4.80 out of 5
Excellent
Recommendation
I ordered the Pit Boss Navigator 1150.
There was a misunderstanding on the part of the carrier during delivery, but the smoker was first class.
From the packaging to the assembly instructions, everything went smoothly and was clearly explained.
The customer service is commendable, absolutely helpful and completely uncomplicated, responds quickly and deals with problems immediately.
I'm really looking forward to my first smoker
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Customer review & rating for:
Ofen.de GmbH
04/03/2024C.
4.89 out of 5
Excellent
Recommendation
Super satisfied, everything went smoothly despite initial questions,
Stove installed burns great
Thanks again
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Customer review & rating for:
Ofen.de GmbH
02/09/2024Emil J.
5.00 out of 5
Excellent
Recommendation
Communication, processing, delivery all top, can only recommend Ofen .de
Goods arrived quickly and well packaged
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Customer review & rating for:
Ofen.de GmbH
01/23/2024M.
5.00 out of 5
Excellent
Recommendation
Super selection and order no problem smooth process .... Delivery was absolutely fast thank you .... I will shop there again ...
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Customer review & rating for:
Ofen.de GmbH
01/06/2024Anonymously
5.00 out of 5
Excellent
Recommendation
The company and employees of Ofen.de deserve the highest rating in terms of competitiveness and professionalism.
Roman, Slovenia
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Customer review & rating for:
Ofen.de GmbH
12/13/2023Anonymously
5.00 out of 5
Excellent
Recommendation
Fast delivery. Nice contact. Gladly again
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Customer review & rating for:
Ofen.de GmbH
11/21/2023Anonymously
5.00 out of 5
Excellent
Recommendation
Super I was helped uncomplicated and the purchase went smoothly
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Customer review & rating for:
Ofen.de GmbH
10/16/2023Stephan D.
4.80 out of 5
Excellent
Recommendation
Price performance, competence and service super!
After last year's fiasco with another dealer (Pelettofen ordered, then months long delivery delay and then after 5 months "the stove is no longer available 😡) I was very skeptical about ordering again on the Internet, but the many positive reviews of "Ofen.de" have convinced me and I was not disappointed, the ordered pellet stove was delivered on time the quality of the device corresponds exactly to the description, so from me a 100% recommendation of "Ofen.de"
PS
The subsequently ordered stove pipes arrived at the same time as the stove with us, also there the quality as described.
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Customer review & rating for:
Ofen.de GmbH
10/01/2023B.
5.00 out of 5
Excellent
Recommendation
HWAM 3420c delivered quickly, very good quality, we are very satisfied also with the purchase settlement.
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Customer review & rating for:
Ofen.de GmbH
09/30/2023Harald M.
4.93 out of 5
Excellent
Recommendation
The service is very good, as it was always quickly accessible by phone. Open questions were always answered satisfactorily.
The delivery time was unfortunately -as with other manufacturers also- very long. However, this is not due to Ofen.de.
I would also like to emphasize - contrary to the many negative opinions - the transport company Schenker! The delivery has worked excellently. The furnace was driven at my request with a small obolus through a very narrow gate to the front door. That was great!
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Customer review & rating for:
Ofen.de GmbH
09/28/2023Anonymously
4.20 out of 5
Good
Recommendation
When ordering 195628, it was stated that the carrier would communicate the delivery time in advance to a specified phone number. This was not observed - only by chance the goods could be accepted by a third party. This must be improved.
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Customer review & rating for:
Ofen.de GmbH
09/21/2023R.
5.00 out of 5
Excellent
Recommendation
Many thanks for the competent, friendly advice, as well as the fast and uncomplicated processing of my order.
TOP!
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Customer review & rating for:
Ofen.de GmbH
08/16/2023G.
5.00 out of 5
Excellent
Recommendation
I bought a beautiful Napoleon Prestige, 500 Phantom and am very satisfied with the advice, with the sale and aftersales! The manager is very nice and also gives valuable grill tips with the purchase :-)
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Customer review & rating for:
Ofen.de GmbH
08/07/2023Anonymously
5.00 out of 5
Excellent
Recommendation
We were very satisfied especially from the good service to the delivery of the stove.Since really everything has been right.Highly recommended from
A-Z.We can only recommend this company to anyone looking for a good stove.Keep up the good work.
THANK YOU for everything.
Stefan and Sabrina
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Customer review & rating for:
Ofen.de GmbH
06/08/2023Stefan und Sabrina F.
4.95 out of 5
Excellent
Recommendation
Have ordered a pellet smoker here. Delivery very fast and well packed. Device as described and no missing parts (Navigator 550). Recommendation of accessories and pellet types very good and not at all intrusive. Smoker used 7 times so far- salmon trout, chicken and meat smoked result i.A.
The sausage is not for the smoker, but that is also not his special route.

Many thanks from the Baltic Sea Henry B.
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Customer review & rating for:
Ofen.de GmbH
06/05/2023Henry B.
5.00 out of 5
Excellent
Recommendation
Uncomplicated contact, quotation via e-mail contact form, telephone advice.
I would order here again. Many thanks to the team. MfG I. Stindt
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Customer review & rating for:
Ofen.de GmbH
05/30/2023I.
4.80 out of 5
Excellent
Recommendation
After I had chosen and ordered a stove, it turned out that it can be delivered either much later or not at all. An employee contacted me and in no time he had found an equivalent and in the same price category stove. That was Monday and on Friday he is already with me in the living room.
Thank you again.
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Customer review & rating for:
Ofen.de GmbH
05/13/2023Anonymously
4.36 out of 5
Good
Recommendation
It was an exceptionally long delivery time but at another store we would certainly have waited even longer. The employees were always available and eager until then everything has arrived well. Overall, we are satisfied and have already ordered something again.
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Customer review & rating for:
Ofen.de GmbH
03/03/2023Anonymously
5.00 out of 5
Excellent
Recommendation
Super fast processing: order, processing, delivery (DHL) the next day !!!!
Article fits.
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Customer review & rating for:
Ofen.de GmbH
01/17/2023Anonymously
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* All reviews and experiences about Ofen.de GmbH are the subjective opinions of those who compose and submit them  |  The profile owner is responsible for the contents of this page  |   Profile active since 06/01/2017  |  Last update: 07/21/2024   |  Report profile

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