Ofenhaus-Melle

Ofenhaus-Melle.de - your professional for stainless steel chimneys & stoves

Ofenhaus-Melle
TOP SERVICE PROVIDER 2022
4.99 out of 5
Excellent
12,616 Reviews
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Ofenhaus Melle your competent partner on the way to your own fire - at fair prices!

Over 20 years of experience and success speak for themselves. Good advice, availability by phone and competent staff are our service cornerstone, so that we can...
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Contact information

Ofenhaus-Melle
Im Gewerbepark 1
49326 Melle
Germany
Directions

Contact person
Jörg Spell

Opening hours

Wednesday 10:00 am-01:00 pm
02:30 pm-06:00 pm

Websites & Profiles

100%
Recommended
on ProvenExpert.com
3 stars 0
2 stars 0
1 star 0
Service on offer
Payment
Delivery
Information
Website
Customer service
Excellent (4.71)
Cost-performance ratio
Excellent (4.88)
Top competencies

Reliability

5.00 out of 5
1 Reviews

Quality

5.00 out of 5
1 Reviews

Personal assistance

5.00 out of 5
1 Reviews

9 Reviews on ProvenExpert.com

4.72 out of 5
Excellent
4.60 out of 5
Excellent
Recommendation
I was skeptical at first about ordering a stove (Contura 896 Style) on the Internet. However, since the stove had an absurdly long delivery time everywhere, but was in stock at Ofenhaus Melle, I contacted them. The telephone consultation and the entire handling were top. The stove arrived impeccably and professionally packed with the shipping company.
When setting up and connecting it turned out that two small parts were not present (fixing the cover plate). I briefly emailed Ms. Lucas and she processed this request (like all other inquiries) extremely quickly and within a day ensured that the missing parts were sent to me directly from Contura.

Overall, I am absolutely thrilled and would buy my stove here again anytime.
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Customer review & rating for:
Ofenhaus-Melle
04/22/2022Anonymously
5.00 out of 5
Excellent
Recommendation
Ms. Heidi Lucas has advised us very well had a lot of patience with our many questions delivery without problems even subsequent delivery quickly and without problems.
Was recommended to us by acquaintance also the concerns about prepayment were not justified ... even certificates by mail sent immediately THANK YOU
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Customer review & rating for:
Ofenhaus-Melle
10/29/2020Anonymously
4.40 out of 5
Good
Recommendation
The advice, offer creation (same with alternative variant, and shipping top and fast gave a small pack problem, but even here friendly 1000 times endschuldig and 2 days later the unpacked part was also with me. Had concerns at first because only prepayment possible ( according to website also invoice ) .
Will next year my second chimney also buy again here 😉
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Customer review & rating for:
Ofenhaus-Melle
09/10/2019Anonymously
4.40 out of 5
Good
Recommendation
I had a special outdoor fireplace in copper delivered.
The team from Ofenhaus Melle proved to be very competent, were able to fully implement my special requests and were very helpful and friendly in their communication.
I am fully satisfied in all respects.
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Customer review & rating for:
Ofenhaus-Melle
07/14/2019Anonymously
5.00 out of 5
Excellent
Recommendation
Very great company, fast processing, nice contact, would order again immediately.
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Customer review & rating for:
Ofenhaus-Melle
11/27/2018Anonymously
4.74 out of 5
Excellent
Recommendation
Was basically satisfied, Only there has unfortunately been problems with the delivery by the forwarding company. The packages worth almost 700 euros were simply placed on a place accessible to everyone in front of my house. Not handed over!!! Not informed beforehand by phone about the delivery time (so that someone can take over) as agreed!!! This is a big problem, if only because it was a costly delivery, Fortunately nothing happened and the packages were still there as I came home. I know it has nothing to do with you but is the fault of the shipping company, but at least you hired them and the impression falls back on you. Is in any case - also in your own interest to the customer - in need of improvement! Otherwise everything is fine! Any time gladly again! Goods flawless!
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Customer review & rating for:
Ofenhaus-Melle
05/27/2018Anonymously
4.60 out of 5
Excellent
Recommendation
Goods and price are top. The website and the store are excellent and very informative.
The communication regarding delivery is in need of improvement - no delivery date, no shipping confirmation, no tracking. I had to request all the information separately. One part was delivered later, one was missing in the set, but this was also delivered after complaint. Can happen.
All in all, I would order again.
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Customer review & rating for:
Ofenhaus-Melle
11/02/2017Anonymously
4.75 out of 5
Excellent
Recommendation
super fast delivery also the info was good are recommended
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Customer review & rating for:
Ofenhaus-Melle
07/17/2017Anonymously
5.00 out of 5
Excellent
Recommendation
Reliable , Friendly , Courteous,
Always again
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Customer review & rating for:
Ofenhaus-Melle
06/14/2017Anonymously
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All reviews and experiences about Ofenhaus-Melle are the subjective opinions of those who compose and submit them  |  The profile owner is responsible for the contents of this page  |   Profile active since 11/07/2016  |  Last update: 04/22/2022   |  Report profile

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