One Luxury GmbH

Luxury travel

Contact information
Enjoy the new kind of luxury. A luxury of experience and exceptionality! Leisure and travel as you should be, in perfection and quality for a unique life.
One Luxury is your partner for any luxury travel. We tailor each vacation personally and...

Contact information

One Luxury GmbH
Lindenstraße 19
50674 Köln
Germany
Directions

Contact person
Domenica Graci

Images & Videos

85%
Recommended
on ProvenExpert.com
5 stars 10
3 stars 0
1 star 0
Location
Excellent (4.58)
Cost-performance ratio
Good (4.31)

13 Reviews on ProvenExpert.com

4.57 out of 5
Excellent
3.60 out of 5
Good
We were absolutely disappointed with the whole process after booking until the start of the trip.

OneLuxury advertises on the homepage: "My team and I will take care of all the planning for your very own dream vacation and make sure that you can realize your long-dreamed-of, perfect vacation. Your wishes and your safety are our top priority." We can absolutely not confirm the whole thing! In the end, we had to take care of everything ourselves with various inquiries. We will book the next time again in a conventional travel agency.

I can not understand the many positive reviews.

I still give 2 stars because I received a refund due to the flight delay and the missed half day.

We personally can not recommend OneLuxury.
Show original
Customer review & rating for:
One Luxury GmbH
06/21/2023Anonymously
5.00 out of 5
Excellent
Recommendation
We had a trip to Maldives booked through you from the 19th of November to the 26th of November to Heritance Aarah - Maldives.

I just want to thank you for making our trip and dream come true and for the very good customer service and organizations.

I'd like to compliment one of your employees, Romina, for the excellent service she provided us. I would like to thank her for the amazing support and for taking care of all my queries in a jiffy.

Also a shout out to Victoria for initiating the offer process and for Melina and Mona for helping us with the last check ins. Shout out to Marco for answering our open questions.

Such a commitment to great customer service is to be commended. You can be sure that I will continue to utilize your services for years to come.
Show original
Customer review & rating for:
One Luxury GmbH
12/01/2022Anonymously
5.00 out of 5
Excellent
Recommendation
I can only recommend One Luxury! We had the pleasure with Mrs. Lütgens. She is very friendly, fast and implements all wishes excellently.

We booked our trip to the Maldives - Dusit Thani Hotel - very short notice (2 days before departure), had very high standards for it and everything worked out perfectly. The trip stood within a day, due to the fast communication. The organization was perfect, you had to take care of nothing yourself!!! ...from check-in to the necessary entry / travel documents, to the hotel, etc.. ...

We are very happy, enjoyed the vacation and will only book through One Luxury in the future!

Best regards from the Rheingau,
Nic & Lara
Show original
Customer review & rating for:
One Luxury GmbH
04/27/2022Lara S.
5.00 out of 5
Excellent
Recommendation
We became aware of One luxury on the Internet and after a few
phone calls and suggestions from Mrs. Loevenich we booked our combination trip Maldives/ Dubai
booked. The travel arrangements and the course of the trip was perfectly organized,
stress-free and also the recommendation of the resort was top. We have had a wonderful
vacation and will certainly travel with One luxury again.
Thanks again
Joachim Hau
Show original
Customer review & rating for:
One Luxury GmbH
12/14/2021Hau J.
5.00 out of 5
Excellent
Recommendation
One Luxury took care of everything for us from start to finish. In addition to the planning, they also made sure that all the documents for the entry were on time and correct, so we had no worries. Next year we will book with One Luxury again!
Show original
Customer review & rating for:
One Luxury GmbH
12/09/2021Rosio C.
5.00 out of 5
Excellent
Recommendation
If you want an absolutely stress-free vacation, One Luxury is the travel agency for you. Top advice, top organized and always available. They also regulate the more complicated traveling during Covid-times wonderfully and are constantly well informed. Always happy to travel again with One Luxury!
Show original
Customer review & rating for:
One Luxury GmbH
04/26/2021Matteo W.
5.00 out of 5
Excellent
Recommendation
I met Ms. Graci through reviews. After we spent 10 days on Heritance, I gave her the helm and asked her to plan us another 4 weeks. During the last 2 weeks, the rest of my family was to arrive completely. This complicated undertaking she has really masterfully implemented without sparing cost and time. You come as a stranger and leave as a friend - is a well-known somewhat hackneyed metaphor - on the booked resorts you come as a VIP and leave again so - this is vacation at the highest level - from the first to the last minute. Incredible how we could move from island to island despite Covid mania and restriction here. For this 1000 thanks to Cologne.
Show original
Customer review & rating for:
One Luxury GmbH
03/24/2021Christopher S.
5.00 out of 5
Excellent
Recommendation
i booked our dubai trip with one luxury
i am very satisfied with the service and the whole organization
i can highly recommend one luxury
Show original
Customer review & rating for:
One Luxury GmbH
01/31/2021Maina J.
2.40 out of 5
Fair
Unfortunately I had to realize that my trip, which could not take place due to Corona, was canceled at short notice and I never received my money back.
I have set several deadlines and will now proceed with a lawyer against One Luxury.

Very unprofessional behavior!
Show original
Customer review & rating for:
One Luxury GmbH
07/10/2020Anonymously
4.80 out of 5
Excellent
Recommendation
Overall, I am very satisfied with the advice I received from Oneluxury. The accessibility was outstanding, everything very individual and no mass processing. So I did not have to worry about anything for our vacation. It could hardly be more relaxed! :)
Show original
Customer review & rating for:
One Luxury GmbH
12/30/2019Anonymously
4.60 out of 5
Excellent
Recommendation
Rating for:
One Luxury GmbH
05/02/2022R.
4.00 out of 5
Good
Recommendation
Rating for:
One Luxury GmbH
04/13/2022Anonymously
5.00 out of 5
Excellent
Recommendation
Rating for:
One Luxury GmbH
01/17/2021Anonymously
97 Reviews from
3 other sources
4.87 out of 5
Excellent
5.00 out of 5
Excellent
18 reviews on Facebook
 
10/30/2023
4.95 out of 5
Excellent
23 reviews on KennstDuEinen
 
10/28/2023
4.80 out of 5
Excellent
56 reviews on Google
 
07/20/2024
Submit a review

Your message to One Luxury GmbH

Please complete the field highlighted in red.
Please complete the field highlighted in red.
Invalid email address
* required fields
Invalid characters. Only numbers and space characters are possible.

I accept the privacy policy.

All reviews and experiences about One Luxury GmbH are the subjective opinions of those who compose and submit them  |  The profile owner is responsible for the contents of this page  |   Profile active since 12/16/2019  |  Last update: 07/20/2024   |  Report profile

More transparency and security while looking for competent professionals

Authentic customer opinions
Take advantage of other customers' experiences: ProvenExpert's authenticated customer reviews can help you choose the right product or service.
Effective customer feedback
ProvenExpert allows the entire service spectrum of a company (e.g. customer service, consulting) to be reviewed. This way you get a detailed overview of your service quality in all areas.
Independent reviews
ProvenExpert is free, independent, and neutral. Customers make reviews of their own accord — their opinions are not for sale. And the content of reviews cannot be influenced by money or by any other means.

A good reputation is the world's
best form of advertising!

85% of all consumers trust online reviews just as much as they do personal recommendations.

Let ProvenExpert give your business a boost with the best advertising in the world: the opinions of satisfied customers.
Review Guidelines  |  Quality Assurance  |  Privacy Policy  |  Legal Notice  © 2011 - 2024 Expert Systems GmbH