OneCrowd

Crowdinvesting

OneCrowd
250 Reviews i
published (97%)
out of 258 reviews
Contact information
OneCrowd combines the crowdinvesting platforms Seedmatch for corporate financing, Econeers for sustainable projects and Mezzany for real estate investments under one roof. Investors can invest in companies and projects online in a...

Contact information

OneCrowd
Käthe-Kollwitz-Ufer 79
01309 Dresden
Germany
Directions

Contact person
OneCrowd GmbH

Review from 05/13/2024  
4.00 out of 5
Good
Recommendation
Quality
Value
Services
Implementation
Top competencies

Decision making

4.03 out of 5
38 Reviews

Professional demeanor

3.74 out of 5
39 Reviews

Customer loyalty

3.67 out of 5
42 Reviews

250 Reviews on ProvenExpert.com

4.00 out of 5
Good
Recommendation
so this Postident via videochat is the biggest shit, even after trying several times and watching the youtube video it doesn't work; I'm going to the post office tomorrow to identify myself-otherwise it's really cheese
Show original
Customer review & rating for:
OneCrowd GmbH
05/13/2024Anonymously
OneCrowd Comment from OneCrowd:
Dear investor,

Thank you for your feedback on the Postident process. We are sorry to hear that you had difficulties with the video identification. Unfortunately, we are required by law to verify the identity of investors in order to comply with money laundering regulations. The Postident process is one of these necessary measures to help us meet these requirements.

We understand that there can be issues with the video chat process. We are therefore pleased to hear that you are taking the time to complete the identification process at the post office - thank you very much!

If you continue to have problems or questions, we will be happy to support you (investor@onecrowd.de and +49 351 317765-30). We want to provide you with the best possible support so that the process runs as smoothly as possible for you.

Thank you for your patience and understanding.

Best regards
Your OneCrowd team
3.00 out of 5
Average
I have recently been affected by a number of insolvencies, e.g. Waldgourmet, Moweo, Vissolar, Ponda, Landhaus Teigwaren Müller, etc. I feel like a cheap lender or it seems as if some companies collect money and then file for bankruptcy. very little information comes from Onecrowd in this regard. from today's perspective, I would say that if you don't want to burn money, stay away
Show original
Customer review & rating for:
OneCrowd GmbH
05/08/2024Andreas W.
OneCrowd Comment from OneCrowd:
Dear investor,

Thank you for taking the time to give us your feedback. We want to provide our investors with the best possible support so that they feel well looked after by us. We are all the more sorry that you were not satisfied with your experience on our platform.

We can understand that you are disappointed with the performance of some funding companies - and so are we. From the outset, we only select companies that we have examined in detail and of which we ourselves are convinced. Since not every business idea of a young company can succeed on the market despite the great commitment of the founders and teams, there are unfortunately still occasional insolvencies.

Insolvency is bad news for everyone involved and is not easy to "digest". We therefore understand your frustration and take your concerns very seriously. In future, we will make even greater efforts to communicate all the information we receive from companies in such cases in a better and more transparent manner.

We would like to thank you very much for supporting the start-up landscape in Germany with your investments and for promoting innovative ideas from young companies. We would also like to offer you a personal exchange once again. You can reach us at: +49 351 317765-30.

Thank you again for your feedback and your openness.

Best regards
Your OneCrowd team
1.00 out of 5
Poor
- damn bad service for consumers and investors
- Seedmatch is not able to help with problems
- Portal is repeatedly unavailable
Show original
Customer review & rating for:
OneCrowd GmbH
04/02/2024Anonymously
OneCrowd Comment from OneCrowd:
Dear investor,

Thank you for taking the time to give us feedback. It is a pity that your rating was so negative.

We want to provide our investors with the best possible support and ensure that you feel well looked after by us - even in difficult situations. We are all the more sorry that you are not satisfied with our service.

How can we improve our service and communication from your point of view? How can we convince you that the interests and concerns of investors are very important to us and that we strive to provide them with the best possible support? Please get in touch with us so that we can discuss your feedback in detail (investor@onecrowd.de and +49 351 317765-30). We can then also investigate why the investor portal is apparently not reliably accessible for you. Thank you in advance for your feedback.

Best regards
Your OneCrowd team
1.97 out of 5
Fair
Received a bonus for a bond to Mowea 2023, now learn of the company's insolvency in February 2024. Without being informed about difficulties by OneCrowd beforehand. Even though I am only a small investor, I expected something different.
I rather come to the subjective conclusion of only being a backer with no further use. Thank you for that.
So I can rather advise against it.
Show original
Customer review & rating for:
OneCrowd GmbH
03/01/2024Anonymously
OneCrowd Comment from OneCrowd:
Dear investor,

Thank you for your honest feedback and for sharing your experience here. We can understand your displeasure that the news came so suddenly for you. We are also very sad that Mowea has now had to file for insolvency at short notice.

However, Mowea is still striving to restructure. We hope to know more in the course of the next few weeks. We would therefore like to invite you to take part in our video exchange, which we have announced in the Investor Relations section.

Thank you once again for your feedback and please do not hesitate to contact us at investor@onecrowd.de or +49 351 317765-30 if you have any further questions or suggestions.

Best regards
Your OneCrowd team
1.00 out of 5
Poor
I have several problems with OneCrowd. 1) I can't read the green information that I am apparently supposed to use to download documents. On the advice of a Fairfood employee, I simply clicked on it and received the documents. 2. can't identify myself: we no longer have a post office here, and if I'm supposed to download an app, how can I read it if I don't have a smartphone? So I can't give customer service any points either. How am I supposed to understand quality and benefits? I had difficulties getting in right from the start.
Show original
Customer review & rating for:
OneCrowd GmbH
02/27/2024Anonymously
OneCrowd Comment from OneCrowd:
Dear investor,

Thank you for taking the time to give us feedback. We are sorry that your rating was negative.

We are very sorry that you had difficulties with the readability of the information on our website. We want to provide our investors with a user-friendly experience on our platform and your feedback is very valuable to us so that we can improve - especially as we plan to move to a new platform soon.

Identification required to fulfill our legal obligations. Deutsche Post is one of the leading providers of identification with its Postident process. The process meets the legal requirements and offers customers various options for carrying out identification. We are all the more sorry that you do not find the right option for you. We always try to meet the expectations of as many investors as possible with our offers.

We would like to offer you a personal exchange once again. You can reach us at: +49 351 317765-30.

Best regards
Your OneCrowd team
4.75 out of 5
Excellent
Recommendation
I only had to clarify one minor issue with customer support so far, but this minor issue was resolved after a short phone call and I was very satisfied with the very quick and easy clarification of my request.
Otherwise, I am very happy to invest through this provider, as the processing and effort is very customer-oriented.
I will, and have already recommended it in the past to anyone who is interested in a partner in this area.
Show original
Customer review & rating for:
OneCrowd GmbH
02/21/2024R.
OneCrowd Comment from OneCrowd:
Hello Rasmus,

Thank you very much for the great review! This is a great incentive for us to continue to provide our investors with the best possible support in the future and to continue to improve. We are also very pleased that you recommended us to others - thank you very much!

We hope you continue to enjoy your investments. If you have any questions, please do not hesitate to contact us at investor@onecrowd.de or +49 351 317765-30.

Best regards
The OneCrowd team
1.13 out of 5
Poor
Junk contracts, no communication, no assumption of responsibility. As soon as the money has flowed to Seedmatch, this company is no longer interested in its customers. Hands off this provider.
Show original
Customer review & rating for:
OneCrowd GmbH
02/19/2024Anonymously
OneCrowd Comment from OneCrowd:
Dear investor,

Thank you for taking the time to give us feedback. It is a pity that your rating was so negative.

We want to provide our investors with the best possible support and ensure that you feel well looked after by us - even in difficult situations. We are all the more sorry that you are not satisfied with our service.

How can we improve our contracts and our communication from your point of view? How can we convince you that the interests and concerns of investors are very important to us and that we strive to provide them with the best possible support? Please contact us so that we can discuss your feedback in detail (investor@onecrowd.de and +49 351 317765-30).

Best regards
Your OneCrowd team
5.00 out of 5
Excellent
Recommendation
I have been invested in five companies for two years and am extremely satisfied with the clear and understandable presentation on the website. The information is well explained and I am particularly impressed with the current Investment Proservation. The site provides a comprehensive overview of my investments, which makes my decisions easier. Overall, I am extremely satisfied with the transparency and quality of the information.
Show original
Customer review & rating for:
OneCrowd GmbH
02/12/2024Markus R.
OneCrowd Comment from OneCrowd:
Hello Markus,

Thank you very much for your excellent review. We are very pleased about the praise. This is a great incentive for us to continue to provide our investors with the best possible support in the future and to continue to improve. We are really pleased that you are impressed by the transparency and quality of our platform!

If you have any questions about your investments in the future, we will be happy to help you at any time. You can reach us at: +49 351 317765-30.

We hope you enjoy your current and future investments!

Best regards
The OneCrowd team
5.00 out of 5
Excellent
Recommendation
Customer review & rating for:
OneCrowd GmbH
02/07/2024Anonymously
OneCrowd Comment from OneCrowd:
Dear user,

Thank you very much for the great review! We are very pleased about the praise. We hope that we can continue to inspire you with exciting investment opportunities in the future.

We hope you continue to enjoy your investments! If you have any questions, please do not hesitate to contact us at investor@onecrowd.de or +49 351 317765-30.

Best regards
Your OneCrowd team
5.00 out of 5
Excellent
Recommendation
I have been an investor for around 6 months and am delighted to have invested a small amount in a young company. This has enabled me to help the company to develop further. In the meantime, I have already made 3 investments and am in the process of building up a small portfolio. So far I'm having a lot of fun, and of course I'm aware of the potential risk, which is why I haven't invested in every company. I can recommend investing here.
Show original
Customer review & rating for:
OneCrowd GmbH
01/29/2024Anonymously
OneCrowd Comment from OneCrowd:
Dear user,

Thank you very much for the excellent rating.

We want to look after our investors as well as possible so that they are satisfied with their investments and our platform. We are all the more pleased that you have already made several investments and are thus actively supporting several start-ups in their development! We hope that we can continue to inspire you with exciting new investment opportunities in the future.

If you have any questions about your investments in the future, we will be happy to help you at any time. You can reach us at: +49 351 317765-30.

We hope you enjoy your investments!

Best regards
Your OneCrowd team
4.25 out of 5
Good
Recommendation
There are some bugs in your process! E.g. the list of countries is not sorted alphabetically and my home country Switzerland is not even part of the list! Also I don't understand why I have to type in everything twice and also your questions about experiences are too many (other platforms like Moonfare do not require the same so it seems not to be a legal requirement. Then I got the message that my experiences are not sufficient ?!?? and nevertheless the contract was sent to me ...
Customer review & rating for:
OneCrowd GmbH
01/24/2024S.
OneCrowd Comment from OneCrowd:
Hallo Stephan,

vielen Dank, dass Sie sich die Zeit genommen haben, uns Feedback zu geben. Wir wollen unseren Investorinnen und Investoren bestmöglich zur Seite stehen, damit sie sich bei uns gut betreut fühlen. Zunächst einmal möchten wir uns bei Ihnen entschuldigen, dass der Investmentprozess auf unserer Plattform in Ihren Augen nicht so nutzerfreundlich war, wie Sie es sich bzw. wie wir es uns für Sie gewünscht hätten. Wir wollen noch in diesem Jahr auf eine neue Plattform umziehen und konzentrieren derzeit unsere gesamten Anstrengungen und Bemühungen auf die neue Plattform. Ihr Feedback ist sehr wertvoll für uns, denn wir wollen uns mit der neuen Plattform natürlich weiter verbessern!

§ 2 VIBBestV (Vermögensanlagen-Informationsblatt-Bestätigungsverordnung) besagt leider, dass die Angaben erneut eingegeben werden müssen. Wir wollen damit sicherstellen, dass der Prozess rechtlich sauber ist.

Was die Kenntnisse und Erfahrungen betrifft, so können wir lediglich darauf hinweisen, dass möglicherweise das Risiko besteht, dass Sie eine für Sie nicht angemessene Kapitalanlage erwerben, deren Risiken Sie nicht beurteilen können. Ob Sie das Investment dann trotzdem tätigen, bleibt selbstverständlich Ihnen überlassen. Wir möchten unsere Investorinnen und Investoren damit lediglich bei ihrer Entscheidung unterstützen.

Gern können Sie uns für weitere Fragen, Hinweise und Lob auch direkt kontaktieren (investor@onecrowd.de sowie +49 351 317765-30).

Wir wünschen Ihnen viel Freude mit Ihren Investments!

Viele Grüße
Ihr OneCrowd-Team
5.00 out of 5
Excellent
Recommendation
I have been invested in the Mowea project for around 2 months. These are small wind turbines. I was very pleased about the call for new customers. I am currently very satisfied.
Show original
Customer review & rating for:
OneCrowd GmbH
01/03/2024Ralf E.
OneCrowd Comment from OneCrowd:
Hello Ralf,

Thank you very much for the great rating and the comment. We really appreciate the praise. It motivates us to keep looking out for exciting young companies and to support their development together with the crowd.

We hope you continue to enjoy your investment! If you have any questions, please contact us at investor@onecrowd.de or +49 351 317765-30.

Best regards
Your OneCrowd team
1.00 out of 5
Poor
I do not receive any information about the development of my Next2Sun investment. Why is that? How is the project progressing?
Show original
Customer review & rating for:
OneCrowd GmbH
12/27/2023I. S.
OneCrowd Comment from OneCrowd:
Hello Mr. Scholz,

Thank you for taking the time to give us your feedback. We want to look after our investors as well as possible so that they are satisfied with their investments and our platform. It's a pity that you rated us negatively.

You can find up-to-date information on the development of your investments in the Investor Relations section of the company on our platform. As an investor, you may be particularly interested in the quarterly reports and annual financial statements that are regularly published there.

We also recommend that our investors subscribe to the company's social media channels. For example, Next2Sun is represented on LinkedIn, Instagram, Facebook, Twitter, X and YouTube. You are also sure to find exciting, up-to-date information in the "Press/Media" section of the company's website (link: https://next2sun.com/ueber-uns/medien-presse/). If you have any specific questions, the Next2Sun team is also available by e-mail.

We hope you enjoy your investments!

You are also welcome to contact us directly with questions, comments and praise (investor@onecrowd.de and +49 351 317765-30).

Best regards
Your OneCrowd team
2.75 out of 5
Average
I have actually had bad experiences with subordinated loans.
Most of my previous investments in start-ups went bankrupt. But I am very interested in the development of this property and, as I am an optimist, I have invested again.
It is difficult to get the documents together to claim the losses from the tax office, and there is not much help from the platform.
Show original
Customer review & rating for:
OneCrowd GmbH
12/15/2023Anonymously
OneCrowd Comment from OneCrowd:
Dear investor
dear investor,

Thank you for taking the time to give us your feedback. We want to provide our investors with the best possible service so that they are satisfied with their investments and our platform.

We can understand that you are disappointed by the unsuccessful performance of some funding companies. As a matter of principle, we only select companies that we have examined in detail beforehand and of which we ourselves are convinced. Since not every business idea of a young company can succeed on the market despite the great commitment of the founders and teams, insolvencies unfortunately still occur from time to time.

In future, we will make even greater efforts to communicate better in such cases and do even more to make it easier for you to claim your losses for tax purposes by requesting loss certificates from the insolvency administrators. We are aware that there is still room for improvement in this respect. We have therefore recently expanded our investor relations team. We want to use these additional resources to further improve communication and transparency with investors.

We are delighted that you have nevertheless decided to invest once again and thus support a startup in its development! We naturally hope that we can continue to inspire you with exciting new investment opportunities in the future. We would also like to offer you a personal exchange once again. You can reach us at: +49 351 317765-30.

Best regards
Your OneCrowd team
3.04 out of 5
Average
Recommendation
The startup selection is good. What I don't like is that you are not informed by email about new documents from your startup or new posts in the IR section. This makes it very inconvenient to track your investments. This is not up to date
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Customer review & rating for:
OneCrowd GmbH
12/11/2023Anonymously
OneCrowd Comment from OneCrowd:
Dear investor
dear investor,

Thank you for taking the time to give us your feedback. We want to provide our investors with the best possible support so that they feel well looked after by us.

We are very pleased to hear that you like the selection of start-ups.

Recently, you can also have all the latest information from the Investor Relations section sent to you by e-mail so that you are always up to date. You can activate this function in the "My data" (privacy) section of your investor portal. Simply select "E-mail notifications for new posts and comments" and save this change.

There is no additional notification for newly uploaded documents because a post is usually published anyway when new documents are uploaded.

We hope you enjoy your investments!

You are also welcome to contact us directly if you have any questions, comments or praise (investor@onecrowd.de and +49 351 317765-30).

Best regards
Your OneCrowd team
5.00 out of 5
Excellent
Recommendation
I am very satisfied. I was also very pleased to receive a voucher for Halloween.
Show original
Customer review & rating for:
OneCrowd GmbH
11/15/2023Anonymously
OneCrowd Comment from OneCrowd:
Dear user
Dear user,

We are very pleased about your praise. We are delighted that you liked the Halloween voucher. Your positive feedback motivates us to continue looking for exciting young companies and to support their development together with the crowd.

You are also welcome to contact us directly if you have any questions, comments or praise (investor@onecrowd.de and +49 351 317765-30).

Best regards
Your OneCrowd team
1.00 out of 5
Poor
Several projects are either insolvent or are not paying and are no longer in touch. One Crowd doesn't know that exactly and obviously doesn't want to know.
Unfortunately, insolvencies are part and parcel of crowdinvesting. Every investor knows that. But: unlike other crowd platforms, OneCrowd does not provide any support. The answers you may receive are text modules, often with disastrous spelling and sometimes simply wrong. In the event of problems, information is provided far too late. Other platforms that have listed investments from the same provider are earlier.

Other platforms provide expert lawyers in the event of problems, bring investors together or even conduct test cases at their own expense. One Crowd simply states that it is not possible to contact the investment operator.

If criticism is voiced in the project channels and reference is made to court rulings that One Crowd has lost, this is deleted. Reason: Netiquette. Although there was no bad word in the comment.

This review is probably commented that you can always contact them by mail or phone. However, I have already done this several times. But nothing comes of it.

I have invested in almost 300 projects, 23 of them with One Crowd. Of the 15, seven are insolvent, six are unclear and two don't get in touch and don't pay.

You should really only invest in platforms that are members of the German Crowdfunding Association. Interestingly, OneCrowd is not included with any of its platforms.
Show original
Customer review & rating for:
OneCrowd GmbH
11/07/2023Real N.
OneCrowd Comment from OneCrowd:
Dear investor
dear investor,

Thank you for taking the time to give us your feedback. We want to provide our investors with the best possible support so that they feel well looked after by us. We are all the more sorry that you were not satisfied with your experience on our platform.

We understand that you are disappointed with the performance and communication of some funding companies - and so are we. From the outset, we only select companies that we have examined in detail and of which we ourselves are convinced. At the same time, we would like to emphasize that OneCrowd actively strives to hold start-ups to their commitments to investors. However, if the company cannot be reached by any means, our hands are tied. In the past, we have also tried to take legal action on behalf of our investors. Unfortunately, this has not been successful, as companies that have broken off contact with us are often already in such deep financial difficulties that their funds are not sufficient to satisfy the crowd investors' claims.

We are also sorry that you got the impression that we were replying in text blocks. You can rest assured that behind every comment and message is a team member doing their best to inform and support you. In future, we will endeavor to formulate our responses in an even more personal and individual way.

We would like to apologize that in the past you felt that information was provided too late. To prevent such cases in the future, we have recently expanded our Investor Relations team. With these additional resources, we aim to further improve communication and transparency towards investors.

It is true that we have not yet been represented in the German Crowdfunding Association. This is due to the fact that we are currently still undergoing a rather time-consuming reorganization process in which our three platforms Seedmatch, Econeers and Mezzany are to be merged into a single OneCrowd platform. But now it's finally official: OneCrowd GmbH is now a member of the Bundesverband. We are very pleased about this, as we see this membership as a sign of our commitment to the highest standards of crowdinvesting.

And yes - you can contact us by phone and email at any time. We help where we can and hope that we can win back your trust in our platform in this way. You can reach us at investor@onecrowd.de or +49 351 317765-30.

Best regards
Your OneCrowd team
1.00 out of 5
Poor
No chance for small investors.
Show original
Customer review & rating for:
OneCrowd GmbH
11/05/2023Jonas G.
OneCrowd Comment from OneCrowd:
Hello Jonas,

Thank you for taking the time to give us feedback. It's a pity that you rated us negatively.

We want to provide our investors with the best possible support and ensure that you feel well looked after by us - even in difficult situations. We would therefore like to know what you were not satisfied with so that we can improve.

Please get in touch with us so that we can discuss your specific concerns (investor@onecrowd.de and +49 351 317765-30). We hope that this will give us the opportunity to improve your experience with our platform.

Best regards
Your OneCrowd team
4.75 out of 5
Excellent
Recommendation
I've been here for 5 years and invested in 10 companies. I am actually very satisfied, except for one company (Veekim) where communication is very poor. OneCrowd can't do anything about that, but that's the reason for 4.5 stars instead of 5. Return so far fits.
Show original
Customer review & rating for:
OneCrowd GmbH
09/29/2023Anonymously
OneCrowd Comment from OneCrowd:
Dear user
Dear User,

We are very pleased with your praise. It motivates us to continue searching for exciting young companies and to support their development together with the crowd.

We can understand your displeasure about the insufficient communication in the Veekim case. We always strive for good communication and active exchange of information between funding companies and investors.

If you have any questions, comments or praise, please feel free to contact us directly (investor@onecrowd.de or +49 351 317765-30).

Best regards
Your OneCrowd Team
4.75 out of 5
Excellent
Recommendation
Econeers is an impressive platform for sustainable investments and has proven to be an extremely solid and trustworthy option in my eyes. I've been an active user for some time now and have had a consistently positive experience so far. Here are some reasons why I rate Econeers with 4.5 stars:

Diverse investment options: Econeers offers a wide range of sustainable investment opportunities. From renewable energies to social projects, there is something suitable for every investor.

Transparency: The platform is characterized by a high level of transparency. It provides comprehensive information about the projects, their financial metrics and expected returns. This helped me make informed decisions.

Sustainability: Econeers actively promotes sustainability and environmental protection. The projects offered are carefully selected and contribute to reducing the ecological footprint.

Ease of use: Econeers' website is well designed and easy to navigate. Creating an account and investing in projects was simple and straightforward.

Customer Service: Econeers' customer service was always helpful and responsive. They were quick to help me with my concerns.

However, there is always room for improvement, so I am not giving the full score of 5 stars. Some projects could have a better return on investment, and it would be nice if the platform offered even more educational resources for investors.

Overall, however, I am very satisfied with my experience on Econeers and can fully recommend this platform, especially for investors looking for sustainable and ethical investment opportunities.
Show original
Customer review & rating for:
OneCrowd GmbH
09/21/2023Marion E.
OneCrowd Comment from OneCrowd:
Hello Marion,

We are very pleased about your comprehensive evaluation and your praise. It motivates us to continue looking for exciting young companies and to support them in their development together with the crowd.

You are also welcome to contact us directly with questions, comments and praise (investor@onecrowd.de and +49 351 317765-30).

Best regards
Your OneCrowd team
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* All reviews and experiences about OneCrowd are the subjective opinions of those who compose and submit them  |  The profile owner is responsible for the contents of this page  |   Profile active since 09/15/2021  |  Last update: 06/13/2024   |  Report profile

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