The consultation and quotation phase was understandable and comprehensible. Unfortunately, due to the delivery problems of the component, the project that actually lasts a few days, has degenerated into a permanent construction site of 8 months.
I don't know how it is normally, but for me it was stressful when no one can really say when it will be finished. Impatient customers should be informed that it could be a very long and nerve-wracking affair. Today I would approach it differently. But in hindsight one is always smarter.
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Translation
Thank you for your feedback, which we take very seriously and will also use for improvements. Unfortunately, due to various delivery problems on the part of our suppliers, we were not always able to provide a precise schedule in a timely manner. Ideally, we complete a plant in 4 days. This was and probably will not be possible in 2023. The applications to the supplier are made by us. The entry in the market master data register must be carried out by the operator. However, we will be happy to assist you with technical data on the plant. We thank you for your confidence and wish you good yield with your plant.