24-hour care from Eastern Europe or hourly everyday assistance with our own staff - we are always the right contact. We are licensed according to national law and offer an outstanding service and excellent quality.
24-hour carecare from Eastern EuropeEastern European home help24-hour care24-hour carehourly reliefeveryday companionshipsenior carecare support§45b SGBXIprevention carerelief servicesday care at homecare advice
Dear team of the care agency Erni,
I would like to thank you very much for the great support and help with the care of my mother. We only needed your services for 6 more months, but were very satisfied during that time. We are still on friendly terms with our first caregiver now.
Also a thank you to Mrs. Schmiederer (always helped me when I called her) and Mrs. Schern (for the helpful support and good conversations).
I will gladly recommend you and keep your team in good memory.
There was an employee who also came to the house for any questions due to the language barrier.
Our biggest problem was actually the communication with the nurse, you just need a lot of patience on both sides.
We are very grateful to the Erni Agency that my uncle - despite the shortage of staff in nursing care and his high degree of care - was well and lovingly cared for at home.
So he could stay in his apartment until the end.
Initially, we had decided to use an agency from the Internet - a big mistake!
They always promised, promised, promised... nothing of it kept.
Since a few months we are now with Erni and there is kept what is promised
and nothing is promised that cannot be kept. Very serious, very rich in results.
We were looking for a very long time in advance and thoroughly scrutinized several agencies and models. In the end, ERNI convinced us with its individual, detailed consultations, combined with a professional as well as empathetic accompaniment. Many thanks to the entire team of Famile Jung :-)
We had two caregivers.
Positive was the handling and the seamless change of caregivers by Erni.
Negative: Unfortunately, the profile descriptions of the caregivers did not match the actual and also desired knowledge.
We were satisfied with the care of Ms. Iryna S. despite her poor knowledge of German.
Unfortunately, Ms. Lesia P. did not speak any German at all and her cooking skills were not very good. I think she was also overwhelmed with the care of our mother and also had no experience.
We were very dissatisfied with this care
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Profile active since 11/24/2018 | Last update: 07/12/2022
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