Pflegehelden® Offenburg | Freiburg | Rottweil | Lörrach | Schwarzwald | Bodensee

Seniorenbetreuung; häusliche Pflege; 24 Stunden Betreuung; polnische Pflegekraft

Pflegehelden® Offenburg | Freiburg | Rottweil | Lörrach | Schwarzwald | Bodensee
CUSTOMERS' CHOICE 2024
4.80 out of 5
Excellent
140 Reviews
Contact information
Pflegehelden Offenburg ist ein etablierter Anbieter von häuslicher 24h Pflege und Betreuung. Der Hauptsitz befindet sich im badischen Appenweier, bei Offenburg/Ortenau. Über die Niederlassungen in Freiburg, Lörrach und Rottweil werden die Kunden...

Contact information

Pflegehelden® Offenburg | Freiburg | Rottweil | Lörrach | Schwarzwald | Bodensee
Staufenbergstraße 8
77767 Appenweier
Germany
Directions

Contact person
N. Boltz, K. Hodapp, S. Harbili, J. Sommerau

Images & Videos

100% Recommended
5 stars 105
4 stars 15
2 stars 0
1 star 0
Top competencies

Freundlichkeit

5.00 out of 5
14 Reviews

Aufgabenmanagement

4.93 out of 5
14 Reviews

Erwartungen

4.86 out of 5
14 Reviews

121 Reviews on ProvenExpert.com

4.82 out of 5
Excellent
5.00 out of 5
Excellent
Recommendation
Unfortunately, the person we were looking after died on the day of arrival, but the whole organization in advance was excellent, fast, competent and extremely kind.
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Customer review & rating for:
Pflegehelden Offenburg | Freiburg | Lörrach | Rottweil
07/19/2024Birgit E.
5.00 out of 5
Excellent
Recommendation
The contact was quick and easy, very friendly, professional and competent. I can only give an unreserved recommendation.
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Customer review & rating for:
Pflegehelden Offenburg | Freiburg | Lörrach | Rottweil
06/12/2024Anonymously
4.93 out of 5
Excellent
Recommendation
We felt very well supported in the care of our parents by Pflegehelden. The first caregiver was placed within a week. The care heroes were available at all times and provided us with comprehensive support in all our concerns. The conversations were always very friendly, customer-oriented and solution-oriented. We will recommend Pflegehelden to our circle of friends and acquaintances.
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Customer review & rating for:
Pflegehelden Offenburg | Freiburg | Lörrach | Rottweil
04/10/2024Anonymously
5.00 out of 5
Excellent
Recommendation
We were initially somewhat overwhelmed by the range of home care options and actually obtained three different quotes. In the end, Pflegehelden convinced us the most and so far - we've been customers since 2021 - everything has gone really well. Even when we had difficulties with one of the ladies, they responded quickly and straightforwardly.
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Customer review & rating for:
Pflegehelden Offenburg | Freiburg | Lörrach | Rottweil
04/04/2024Anonymously
5.00 out of 5
Excellent
Recommendation
Everything was fine. I can recommend Pflegehelden to others.
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Customer review & rating for:
Pflegehelden Offenburg | Freiburg | Lörrach | Rottweil
04/04/2024Michaela S.
5.00 out of 5
Excellent
Recommendation
The team is always available and very helpful. Thank you and keep up the good work :-)
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Customer review & rating for:
Pflegehelden Offenburg | Freiburg | Lörrach | Rottweil
04/04/2024Anonymously
5.00 out of 5
Excellent
Recommendation
Hello Mrs. Harbili,
We were really very satisfied with Mrs. Agnieszka Katarzyna Rowińska-Grzyb.
I can highly recommend this fairy godmother.
Thank you very much for the perfect organization and the friendly cooperation.........
Best regards Matthias Merz
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Customer review & rating for:
Pflegehelden Offenburg | Freiburg | Lörrach | Rottweil
03/06/2024Matthias M.
5.00 out of 5
Excellent
Recommendation
Good personal care. Very attentive, cordial care staff.
Good information when changing. We are very satisfied and have already recommended Pflegehelden several times.
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Customer review & rating for:
Pflegehelden Offenburg | Freiburg | Lörrach | Rottweil
01/22/2024Anonymously
5.00 out of 5
Excellent
Recommendation
Competent and reliable. Here you work with people with empathy on a very professional level. I can highly recommend the company!
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Customer review & rating for:
Pflegehelden Offenburg | Freiburg | Lörrach | Rottweil
12/14/2023Anonymously
4.80 out of 5
Excellent
Recommendation
Customer review & rating for:
Pflegehelden Offenburg | Freiburg | Lörrach | Rottweil
12/05/2023Anonymously
4.27 out of 5
Good
Recommendation
We have had a caregiver from Pflegehelden with us for about 5 weeks and we are very satisfied with the care our father receives from the caregiver.
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Customer review & rating for:
Pflegehelden Offenburg | Freiburg | Lörrach | Rottweil
11/30/2023Katharina Z.
5.00 out of 5
Excellent
Recommendation
- Available at any time
- professional support
- best on-site service
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Customer review & rating for:
Pflegehelden Offenburg | Freiburg | Lörrach | Rottweil
11/20/2023Anonymously
5.00 out of 5
Excellent
Recommendation
I was advised quickly, competently and helpfully in a personal emergency situation. A caregiver was able to arrive after only 2 days. Everything is transparent. I am really very satisfied and if you ever have questions, there is always a contact person. I can definitely recommend Pflegehelden 100%!
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Customer review & rating for:
Pflegehelden Offenburg | Freiburg | Lörrach | Rottweil
08/18/2023K.
5.00 out of 5
Excellent
Recommendation
For most nursing heroines, it was more than just a job. Often it was a calling. The care was always very good, with one exception, and almost all of the Pflegeheldinnen who were with my parents knew German well or very well. I found that very important. In the other case, there were occasionally, especially in the beginning, some misunderstandings and situations that led to insecurities on both sides.
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Customer review & rating for:
Pflegehelden Offenburg | Freiburg | Lörrach | Rottweil
08/17/2023Angellika R.
5.00 out of 5
Excellent
Recommendation
Caring for loved ones can become a challenge when the need for care increases beyond what is affordable for the environment. Completely unaware and without experience on the subject of home care and support, we turned to the Pflegehelden. After 2 years of cooperation with Pflegehelden and an increase in the need for care, we now know how valuable it is to have a reliable and experienced agency at our side. The team of Pflegehelden stood by us professionally and at the same time empathetically from the beginning. They helped us a lot to find our way around the topic of "home care". Especially with our first caregiver, we as relatives were definitely still very uncertain and it was important to show us a good way with the right intuition. The quite frequent contact to the Pflegehelden is always very pleasant, friendly and always solution-oriented. Especially Ms. Sara Harbili is always very eager to find the right caregiver for us, so that a seamless care can be guaranteed. All suggested caregivers were and are a good to very good fit for us. It should be emphasized that the care heroes regularly inquire about the satisfaction with the caregiver. At the same time, the exchange with the caregivers is also important to the care heroes in order to always ensure a pleasant interaction. The arrival and departure of the caregivers is exemplary organized and despite the often long journey very reliable.
With our made experiences we can say, it is important not to wait too long with the decision for a domestic care.
From conviction I can highly recommend Pflegehelden!

Sebastian Wagner
Zeiss Vision Center Freiburg
Wagner Preziosen GmbH
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Customer review & rating for:
Pflegehelden Offenburg | Freiburg | Lörrach | Rottweil
08/11/2023Sebastian W.
5.00 out of 5
Excellent
Recommendation
We felt very well supported at all times, the staff attended to our concerns immediately and dealt with them shortly.
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Customer review & rating for:
Pflegehelden Offenburg | Freiburg | Lörrach | Rottweil
08/07/2023Anonymously
5.00 out of 5
Excellent
Recommendation
I can highly recommend Pflegehelden with a clear conscience. One thing must be said: It is not cheap to get a caregiver into the house. We have also had no experience with other providers. But we were very satisfied all around.
It starts with the quick arrangement: one phone call, and in no time at all an interview took place at our home, I mean on the next working day or the day after. We were given a few people to choose from and in less than a week we had a caregiver in our home.
She excelled with a perfect blend of nursing expertise, high empathy and absolute reliability. We laughed together ...and cried together - when our father in need of care was dying. Our caregiver became a part of our family.

Also, the substitution that was made for her (in our case only for a short time, since after a short time it was clear "our" force would only take a short break for recovery and then come back to us) was an absolute stroke of luck!
We had heard again and again that you can also have bad luck with the staff. So with us, 2 out of 2 people were a straight 1!
And also the exchange with the agency in case of questions was absolutely fast and flawless and besides that also cordial. If someone asks us sometime for a good care agency, we will call the care heroes!
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Customer review & rating for:
Pflegehelden Offenburg | Freiburg | Lörrach | Rottweil
06/26/2023S.
5.00 out of 5
Excellent
Recommendation
Very friendly and competent advice by Pflegehelden in Freiburg and a lot of understanding for the special situation in our case. The Polish caregiver was also absolutely top! The Polish agency took very good care of their employee. The entire process was very good.
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Customer review & rating for:
Pflegehelden Offenburg | Freiburg | Lörrach | Rottweil
05/09/2023Anonymously
5.00 out of 5
Excellent
Recommendation
After we had less success with another organization in finding a caregiver, "Pflegehelden" were able to send us quite excellent help to support the care of our mother within a very short time. Danuta exceeded our expectations by far. She took excellent care of the household and provided loving and competent care for our mother. Her dealings with the organization were professional and straightforward. I can only recommend the "Pflegeheden".
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Customer review & rating for:
Pflegehelden Offenburg | Freiburg | Lörrach | Rottweil
11/13/2022Claudia B.
5.00 out of 5
Excellent
Recommendation
The ladies and gentlemen rightly deserve their name: real heroes! From the friendliness to the competence to the responsiveness...it really doesn't get any better than that. The mediated caregivers competent and patient with a lot of heart. It could hardly be better. I don't know what I and my mother in need of care would do without them.
Big thank you
EB
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Customer review & rating for:
Pflegehelden Offenburg | Freiburg | Lörrach | Rottweil
10/20/2022E.
19 Reviews from
3 other sources
4.69 out of 5
Excellent
5.00 out of 5
Excellent
1 review on golocal
 
07/17/2019
4.70 out of 5
Excellent
16 reviews on Google Maps
 
05/27/2024
4.50 out of 5
Excellent
2 reviews on KennstDuEinen
 
08/17/2019
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All reviews and experiences about Pflegehelden® Offenburg | Freiburg | Rottweil | Lörrach | Schwarzwald | Bodensee are the subjective opinions of those who compose and submit them  |  The profile owner is responsible for the contents of this page  |   Profile active since 07/16/2019  |  Last update: 07/19/2024   |  Report profile

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