PROfinance GmbH

Efficient fund investments, portfolio optimization and personal service.

PROfinance GmbH
TOP SERVICE PROVIDER 2024
TOP RECOMMENDATION 2024
4.80 out of 5
Excellent
898 Reviews
Contact information
Customers have relied on our expertise for over 25 years. Over 900 positive reviews on ProvenExpert and Google as well as recommendations from Finanztest and Stiftung Warentest underpin this trust.

Our goal: Maximize the success of your...

Contact information

PROfinance GmbH
Giesensdorfer Str. 15 A
12207 Berlin
Germany
Directions

Contact person
André Gaufer

100% Recommended
5 stars 720
4 stars 174
2 stars 0
1 star 0
Customer service
Excellent (4.83)
Cost-performance ratio
Excellent (4.87)

898 Reviews on ProvenExpert.com

4.80 out of 5
Excellent
5.00 out of 5
Excellent
Recommendation
I was helped with my question within 24 hours!
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Customer review & rating for:
Service und Angebot der PROfinance GmbH
07/08/2024Jürgen Heilmann
PROfinance GmbH Comment from PROfinance GmbH:
Thank you for your positive feedback. Nice to hear that you are satisfied with our service. Best regards to Bamberg.
5.00 out of 5
Excellent
Recommendation
I really like the personal exchange on the phone. Although you are not face to face, there is a feeling of great trust. So really good customer service!
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Customer review & rating for:
PROfinance-Service
07/05/2024Anonymously
PROfinance GmbH Comment from PROfinance GmbH:
Thank you for your trust and your encouraging review. We are very pleased that you appreciate the direct exchange with us and hope that we can continue to meet your expectations in the future. Best regards to Bremen.
4.00 out of 5
Good
Recommendation
With personal support. Always immediately available by phone.
Your finfire program certainly has room for improvement, but for starters it is very clear and informative.
and informative.
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Customer review & rating for:
PROfinance-Service
06/28/2024Anonymously
PROfinance GmbH Comment from PROfinance GmbH:
Thank you for your positive feedback on our support. We are delighted that you like our Finfire customer portal. The Finfire customer portal is being continuously developed. Best regards from Berlin.
4.00 out of 5
Good
Recommendation
1 call - answering machine - callback - everything clarified. I called the online portal to clarify something related to the FFB, and who answered? Exactly, the answering machine. I hang up immediately and think: You have a question. I was just thinking about doing something else when I get a call. A competent PROfinance employee apologizes for not being able to take my call personally. He already had another call. My request was then taken and clarified with me. A detail that had not yet been fully clarified was discussed internally and I was informed by phone at short notice. Online portal??? That's how it works. Exemplary, I didn't expect it to be like this.
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Customer review & rating for:
PROfinance-Service
06/14/2024ukret
PROfinance GmbH Comment from PROfinance GmbH:
Thank you for your feedback on our customer service. We are very pleased that your questions could be clarified quickly and personally. Your praise reinforces our service philosophy and our appreciation of our customers. Kind regards to Gütersloh.
5.00 out of 5
Excellent
Recommendation
Uncomplicated communication for all questions with relevant information, absolutely top
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Customer review & rating for:
PROfinance-Service
06/06/2024Anonymously
PROfinance GmbH Comment from PROfinance GmbH:
Thank you very much for your review. We are pleased that you are satisfied with our communication and send our best regards to Eisenhüttenstadt.
4.00 out of 5
Good
Recommendation
Very responsive and hard-working support.
Finfire-Portal is certainly a good approach, but there are still essential elements missing so that users can record their investments there on a broad basis.
I hope that something will happen this year, otherwise I will have to look for another tool - which I will stick with if possible after all the initial effort.
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Customer review & rating for:
PROfinance-Team
06/06/2024Gerhard Ganser
PROfinance GmbH Comment from PROfinance GmbH:
Thank you very much for your feedback on our support. We also greatly appreciate your valuable comments on the customer portal. Please rest assured that the functionalities and the range of services are constantly being expanded. Best regards to Recklinghausen.
5.00 out of 5
Excellent
Recommendation
Fully satisfied so far. Good conditions and always punctual bonus reimbursement.
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Customer review & rating for:
PROfinance-Team
03/28/2024Anonymously
PROfinance GmbH Comment from PROfinance GmbH:
Thank you very much for your review. We are pleased that you are satisfied with our cashback model and send our best regards to Upper Bavaria.
5.00 out of 5
Excellent
Recommendation
The price model with the refund is very interesting.
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Customer review & rating for:
PROfinance-Service
03/21/2024Anonymously
PROfinance GmbH Comment from PROfinance GmbH:
Thank you for your positive review. We are pleased that we were able to convince you with our offer and send our best regards to the Vogtlandkreis.
5.00 out of 5
Excellent
Recommendation
I called outside business hours and received a quick call back and a competent answer to my telephone query.
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Customer review & rating for:
PROfinance-Service
03/19/2024Reinhard Ritter
PROfinance GmbH Comment from PROfinance GmbH:
Thank you for your review. We are pleased that you are satisfied with our support and send our best regards to Kamen.
4.00 out of 5
Good
Recommendation
Interesting new offer with the APP
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Customer review & rating for:
PROfinance-Service
03/13/2024Ganser
PROfinance GmbH Comment from PROfinance GmbH:
Thank you for your positive feedback on our new service offering. We are delighted that you like the benefits of our app and send our best regards to Gummersbach.
5.00 out of 5
Excellent
Recommendation
I switched to Profinance about 2 years ago because of higher refunds. I find it very positive that you can form teams and also bundle several storage locations yourself. There is no nerdy advertising here either. The provider is reputable and from the second full year I can track commissions (which are paid annually at the beginning of March) relatively accurately. It's a shame that there is no billing or quarterly payment, otherwise it's really great and everything runs smoothly!
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Customer review & rating for:
PROfinance-Service
03/01/2024Andreas M.
PROfinance GmbH Comment from PROfinance GmbH:
Thank you very much for your praising feedback. We are delighted that you appreciate our attractive conditions. PROfinance stands for efficient processes through which we achieve savings and pass these on directly to our customers. Our lean organization enables us to minimize costs and thus offer you the best possible benefits. Best regards to Heroldsberg.
5.00 out of 5
Excellent
Recommendation
Very competent and reliable
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Customer review & rating for:
PROfinance-Team
02/26/2024Anonymously
PROfinance GmbH Comment from PROfinance GmbH:
Thank you for your review and we are pleased that we can be there for you. Best regards to Landshut.
5.00 out of 5
Excellent
Recommendation
If I can't reach someone in Berlin straight away, they always call me back promptly. The information provided is competent and helpful.
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Customer review & rating for:
PROfinance-Service
02/23/2024Anonymously
PROfinance GmbH Comment from PROfinance GmbH:
Thank you very much for your feedback. We are very pleased that you are satisfied with our support and send our best regards to Köpenick.
5.00 out of 5
Excellent
Recommendation
Customer review & rating for:
PROfinance-Team
02/20/2024Hansjörg Henne
PROfinance GmbH Comment from PROfinance GmbH:
Thank you very much for your review. We are pleased that you like our offer and send our best regards to Aalen.
5.00 out of 5
Excellent
Recommendation
The cashback is a great thing, everything else works well and the customer service is always helpful.
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Customer review & rating for:
PROfinance-Team
02/15/2024Anonymously
PROfinance GmbH Comment from PROfinance GmbH:
Thank you very much for your review. We are pleased that you are completely satisfied and send our best regards to Neukölln.
5.00 out of 5
Excellent
Recommendation
Great accessibility and quality of customer service!
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Customer review & rating for:
PROfinance-Service
02/14/2024Anonymously
PROfinance GmbH Comment from PROfinance GmbH:
Thank you very much for your feedback. We are pleased that you are satisfied with our personal customer service and send our best regards to Bonn.
5.00 out of 5
Excellent
Recommendation
It was a very detailed and informative conversation with the profinance advisor. Now I'm a bit smarter about ETFs
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Customer review & rating for:
PROfinance-Team
02/10/2024Christian Hertel
PROfinance GmbH Comment from PROfinance GmbH:
Thank you for your review. We are pleased that you are satisfied with our support and send our best regards to Herzogenaurach.
5.00 out of 5
Excellent
Recommendation
I have been very satisfied for years and the cashback comes regularly in March
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Customer review & rating for:
PROfinance-Service
02/06/2024Anonymously
PROfinance GmbH Comment from PROfinance GmbH:
Thank you for your review and we are delighted with your satisfaction. Best regards to the Spessart.
5.00 out of 5
Excellent
Recommendation
Completely satisfied with the service and the approach. Thank you very much!
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Customer review & rating for:
PROfinance-Service
01/29/2024Anonymously
PROfinance GmbH Comment from PROfinance GmbH:
Thank you very much for your feedback. We are pleased that you are satisfied with our service and send our best regards to Bavaria.
4.00 out of 5
Good
Recommendation
I have already recommended Profinance several times!
Show original
Customer review & rating for:
PROfinance-Service
01/26/2024Ulrich Krug
PROfinance GmbH Comment from PROfinance GmbH:
Thank you very much for your review. We are very happy about your recommendations and send our best regards to Munich.
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All reviews and experiences about PROfinance GmbH are the subjective opinions of those who compose and submit them  |  The profile owner is responsible for the contents of this page  |   Profile active since 10/10/2018  |  Last update: 07/08/2024   |  Report profile

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