RA-MICRO Süd GmbH

 

RA-MICRO Süd GmbH
CUSTOMERS' CHOICE 2024
4.88 out of 5
Excellent
60 Reviews
Contact information
RA-MICRO SÜD GmbH assures customers from the legal sector of competent consulting in all questions of a security-relevant environment. The company sees itself as a system house for law firms and creates concepts for both individual lawyers and...

Contact information

RA-MICRO Süd GmbH
Max-Lang-Straße 56
70771 Leinfelden-Echterdingen
Germany
Directions

Contact person
Thomas Keis

98% Recommended
5 stars 47
2 stars 0
1 star 0
Excellent (4.79)
Cost-performance ratio
Excellent (4.52)
Top competencies

Flexibility

4.87 out of 5
15 Reviews

Quality assurance

4.87 out of 5
15 Reviews

Reliability

4.80 out of 5
15 Reviews

51 Reviews on ProvenExpert.com

4.86 out of 5
Excellent
5.00 out of 5
Excellent
Recommendation
Always a friendly contact partner, competent for all IT problems and Ramicro topics.
Ramicro positive since 1999, now with 6 workstations, including speech recognition.
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Customer review & rating for:
RA-MICRO Süd GmbH
02/02/2024RA Markus Neumann, Günzburg
RA-MICRO Süd GmbH Comment from RA-MICRO Süd GmbH:
Dear Mr. Neumann,
Thank you for your positive perception of our team. We look forward to many more years of great cooperation and wish you every success with the newly introduced "digitization assistants" in your law firm.
Greetings to Günzburg from the RA-MICRO Süd team
5.00 out of 5
Excellent
Recommendation
Our law firm is satisfied in every respect with the support provided by RA Micro Süd GmbH. We receive advice tailored to our needs, the contact persons are reliable and competent and problems are solved immediately.
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Customer review & rating for:
RA-MICRO Süd GmbH
01/16/2024Markus Lacher
RA-MICRO Süd GmbH Comment from RA-MICRO Süd GmbH:
Dear Mr. Lacher, we will continue to support you with our staff in the future and are delighted that you are getting on so well with the new DictaNet dictation system and Dragon 16 speech recognition.
Your RA-MICRO South Team
4.87 out of 5
Excellent
Recommendation
Our law firm has specialized in inheritance law for more than 30 years (9 lawyers and approx. 12 paralegals and student assistants) and is also dependent on a reliable IT infrastructure, especially in the context of foreign mandates.
We have been using RA-Micro since 2006 and have been fully supported by RA-Micro-Süd since 2016 (servers, PCs, telephony). As part of our office expansion and relocation, the competent team around Mr. Keis provided us with tailor-made solutions for all workstations and the entire office.
Both the regular support and the assistance in technical emergencies were always prompt, results-oriented and with a pleasing outcome.
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Customer review & rating for:
RA-MICRO Süd GmbH
01/15/2024Kanzlei Eulberg & Ott-Eulberg
RA-MICRO Süd GmbH Comment from RA-MICRO Süd GmbH:
Dear Mr. Eulberg, As always, it was a pleasure to provide you with technical support during the expansion of your office. The new rooms are a great success. Ordering the PCs and monitors in white rounds off the look perfectly. RA-MICRO Süd wishes you every success in your expanded office in the center of Augsburg.
5.00 out of 5
Excellent
Recommendation
As part of my change of law firm, various IT matters had to be clarified and implemented within a short period of time (new computer, data transfer, support, elimination of technical teething problems).
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Customer review & rating for:
RA-MICRO Süd GmbH
01/05/2024RA Ernst Dietzfelbinger
4.20 out of 5
Good
Recommendation
Everything worked well, from the offer to the completion! We were well looked after in all phases and could always turn to the customer service! Great commitment to the setup, even with any hardware.
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Customer review & rating for:
RA-MICRO Süd GmbH
11/22/2023Anonymously
5.00 out of 5
Excellent
Recommendation
A highly recommendable and extremely reliable company that has always been able to help the customer with an upcoming problem solution at short notice and very competently for more than 20 years, always the first choice for me, Peter Noga, lawyer
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Customer review & rating for:
RA-MICRO Süd GmbH
11/22/2023Peter Noga
RA-MICRO Süd GmbH Comment from RA-MICRO Süd GmbH:
Dear Mr. Noga,
Thank you very much for your praise! We would also like to thank you for your many years of loyalty and trust in our company.
Yours sincerely
Thomas Keis
5.00 out of 5
Excellent
Recommendation
The entire team at RA- Micro Süd GmbH is extremely reliable, absolutely competent, very helpful and very friendly. There is no technical problem that they cannot solve quickly and perfectly.
You can't imagine a better contractual partner.
Gewerbeschutz GmbH
89073 Ulm
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Customer review & rating for:
RA-MICRO Süd GmbH
11/13/2023Gewerbeschutz GmbH
RA-MICRO Süd GmbH Comment from RA-MICRO Süd GmbH:
Dear Mr. Mose,
We are very pleased that you are satisfied with the service from our company. We look forward to another 15 years of cooperation. Thank you for your loyalty and the trust you have placed in us in all matters relating to software and hardware.
Greetings to Ulm!
Your RA-MICRO South Team
5.00 out of 5
Excellent
Recommendation
We had problems creating a new employee as an RA-Micro user.
The support team quickly solved the problem. Super competent advice and help, all my "stupid" questions were answered in detail and in an immensely friendly manner.
Thank you for this! I will not hesitate to make use of this help next time.
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Customer review & rating for:
RA-MICRO Süd GmbH
11/10/2023Anonymously
5.00 out of 5
Excellent
Recommendation
Ms. Hasanovic provided me with not only excellent but also friendly advice on a question regarding an incorrect booking on my part and effectively solved my problem. I regret not having given her the promised praise long ago.
The same applies to Mr. Häcker, who helped my employee in a friendly and, above all, effective manner. Thank you very much!
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Customer review & rating for:
RA-MICRO Süd GmbH
11/03/2023RA Dieter Hezel
4.83 out of 5
Excellent
Recommendation
The individual consultation on site in my office helped me a lot to decide in favor of RA-Micro. The program itself is clear and basically self-explanatory. The employees at RA-Micro Süd are very friendly and deal with any concerns immediately.
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Customer review & rating for:
RA-MICRO Süd GmbH
10/24/2023Anonymously
RA-MICRO Süd GmbH Comment from RA-MICRO Süd GmbH:
Great, that's how it should be. Thank you for the praise! To be able to serve a new customer from on-site consultation to training and then to receive such praise naturally makes us very happy.
The entire team at RA-MICRO Süd sends its heartfelt thanks and best wishes to Kissing!
5.00 out of 5
Excellent
Recommendation
Mr. Keis is a creative and highly professional IT person. The team of RA-MICRO South is highly recommended. I have been a very satisfied customer with all my RA-MICRO software and IT since 2005.
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Customer review & rating for:
RA-MICRO Süd GmbH
09/26/2023RA Mayerhofer
RA-MICRO Süd GmbH Comment from RA-MICRO Süd GmbH:
Dear Mr. Mayerhofer, I am very pleased that you are so clearly communicating your satisfaction with your IT and program support. I will be happy to pass on the praise to my staff.
Yours Thomas Keis
4.88 out of 5
Excellent
Recommendation
RA-MICRO South has been serving our law firm for many years. In May, we opted for a speech recognition solution DictaNet/Dragon. The product demonstration was clear and convincing. The program meets our expectations to the full extent and facilitates the internal dictation workflow considerably. In addition to the dictation solution, we also have the entire IT under the care of RA-MICRO Süd, and have therefore again decided in favor of RA-MICRO Süd in 2023. We are guaranteed to set up more workstations with DictaNet/Dragon. The system brings a considerable increase in efficiency. The team of RA-MICRO Süd is also our contact for law firm organization with the help of RA-MICRO and beA. We can recommend the entire team without reservation.
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Customer review & rating for:
RA-MICRO Süd GmbH
09/19/2023RA Bernhard Rauscher - Kanzlei Mohring
RA-MICRO Süd GmbH Comment from RA-MICRO Süd GmbH:
Dear Mr. Rauscher, we are very pleased that you are getting along so well with the speech recognition and dictation workflow. Of course, we will be happy to equip the next workstations with this solution as well, so that your colleague can also achieve the time savings you mentioned with Dragon. Your mobile solution with the DictaNet App is guaranteed to bring further advantages and even greater efficiency. Your Thomas Keis - RA-MICRO South
5.00 out of 5
Excellent
Recommendation
We can unreservedly recommend RA-Micro Süd GmbH under the management of Mr. Keis! As the owner of the law firm, I have known Mr. Keis since 2005. Mr. Keis and his team have always handled our concerns here very quickly and professionally.

I took the many years of trustful cooperation as an opportunity to recommend RA-Micro Süd GmbH to my wife, who was facing a system conversion and server change with her medical practice. In addition to the new installation of the new server, Mr. Keis also took care of the implementation of a SonicWall (firewall) and realized a data backup solution that was ideal for the medical practice. The conversion of the old operating system to Windows Server 2022 and also the connection of the total of 14 computers worked without any problems.

The prices for hardware components and services are fair, and the support services are efficient and goal-oriented, which is why we would choose RA-Micro Süd GmbH again and again. Mr. Keis is the IT specialist we trust!
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Customer review & rating for:
RA-MICRO Süd GmbH
08/21/2023Anonymously
RA-MICRO Süd GmbH Comment from RA-MICRO Süd GmbH:
Dear Mr. Siegmund, thank you very much for your positive and praising words. We (especially me) are of course very pleased that you are still so convinced of the quality of RA-MICRO Süd even after so many years of cooperation. I am happy to pass this on to my entire team, as it is the merit of the technical and support team, and not just the person Thomas Keis. Without my team, which has supported me reliably for years, the whole thing would definitely not be possible. Our claim is still to provide you with a quick remedy for any problems that may arise. We will, of course, continue to support you technically, commercially and organizationally as usual in the coming years with the planned optimizations of the new IT solution in connection with your new physician software.
Your Thomas Keis
5.00 out of 5
Excellent
Recommendation
We are more than satisfied with the services of RA-Micro Süd GmbH. Very competent staff and we are always helped as quickly as possible with any problem, so that the entire office process runs smoothly. We can highly recommend RA-Micro Süd GmbH!
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Customer review & rating for:
RA-MICRO Süd GmbH
08/09/2023RAe Focke & Linnartz, Königsbrunn
RA-MICRO Süd GmbH Comment from RA-MICRO Süd GmbH:
Dear law firm Focke & Linnartz, we are very pleased that you are satisfied with your newly delivered server system and that you recommend it to others. We already guarantee that we will continue to meet your requirements from a technical and organizational point of view.
5.00 out of 5
Excellent
Recommendation
We received very competent and goal-oriented advice from RA-Micro. Thanks to the extremely friendly staff, even the very short-notice implementation was no problem. After setting up the workstation, we were asked again whether we were satisfied and whether there were any requests for changes.

We felt and feel that we were in good hands. We would be happy to do it again.
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Customer review & rating for:
RA-MICRO Süd GmbH
08/04/2023Bürogemeinschaft Schwabenthan & Haller-Schwabenthan, Balingen
4.60 out of 5
Excellent
Recommendation
The support staff are all very friendly, helpful and competent.
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Customer review & rating for:
RA-MICRO Süd GmbH
08/03/2023Anonymously
RA-MICRO Süd GmbH Comment from RA-MICRO Süd GmbH:
Dear customer, thank you very much for the great praise! Our "support girls" will continue to assist you in the usual way.
With kind regards
Thomas Keis
5.00 out of 5
Excellent
Recommendation
Our firm switched from Advoware to RA-Micro and has not regretted the changeover a single day. From the competent consultation by Mr. Keis himself and the subsequent signing of the order to the final implementation, a maximum of two weeks passed. RA-Micro South even provided the cloud solution for 10 users ready to go within a few days. We received training from Ms. Lindenmeyer. Here, the basics of operation were explained in a nice atmosphere for everyone to understand. Ms. Lindenmeyer also knew the answer to every question, so that every question could be clarified.

Even weeks after the changeover, Mr. Keis himself is still available at any time and provides competent and uncomplicated assistance. A positive point to emphasize is that we had the impression at all times that a functioning program in our premises was the priority for Mr. Keis.

All in all, we can unconditionally recommend RA-Micro Süd and also the RA-Micro program.
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Customer review & rating for:
RA-MICRO Süd GmbH
07/27/2023Rechtsanwalt Guggenmoos
RA-MICRO Süd GmbH Comment from RA-MICRO Süd GmbH:
Dear Mr. Guggenmoos, we are very pleased that you have in the meantime "arrived" at your law firm software RA-MICRO, and in addition to the installation, all training measures have been completed in the meantime. Our Mrs. Siegrist-Lindenmeyer is already looking forward to further appointments with your great team. Small optimizations to your network infrastructure have now also led to an increase in performance, so that the connection to our cloud solution runs even faster, and your employees thus achieve even more efficiency and productivity with the help of the RA-MICRO software in the RA-MICRO South Cloud.
Your Thomas Keis
5.00 out of 5
Excellent
Recommendation
We are completely satisfied with the service provided by RA-Micro South and can recommend them at any time. The employees are very friendly and prompt in their efforts to solve the problem. Promised callbacks are made at the agreed time. We have been working with RA-Micro Süd for more than 20 years. Mr. Keis and his team take care of our entire IT to our complete satisfaction.
G. Gromes, head of the law firm Beate Mendle
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Customer review & rating for:
RA-MICRO Süd GmbH
07/26/2023G. Gromes
2.66 out of 5
Average
It is or was nice that everything is "in one hand", one has the feeling to always have a contact person. But: increasingly this feeling is being diluted, as RAM - it feels like - does not make an effort to offer solutions itself (e.g. regarding the beA remote signature component or a practical pdf editing program). In a way, this is almost a bit embarrassing for a market leader and one gets the feeling that this is simply accepted as the bottom line, since the complete package is basically good. But it simply suffers from too many smaller construction sites that hinder the workflows - in an increasingly digital (working) world - and do not take into account the processes in the day-to-day business. Sometimes you feel like a test balloon, as if the RAM employees themselves have no idea what they are doing or what the statutory framework is in the day-to-day work of lawyers, especially when it comes to technical innovations (e.g. the introduction of the beA).

RAM also offers many customization options that remain hidden from the average user who does not have a high level of IT knowledge. Of course, this can also generate the need for workshops/training; however, it makes the paying user less satisfied with the product.

What should be emphasized: the on-site partner (here: RAM South) is top when it comes to support for problem solving - fast, direct and as solution-oriented as possible. Ms. Hasanovic and Mr. Chalos deserve special mention here, as they always make an effort to provide quick and goal-oriented feedback.
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Customer review & rating for:
RA-MICRO Süd GmbH
07/14/2023Anonymously
5.00 out of 5
Excellent
Recommendation
A friendly and competent team. Short-term feedback in case of problems and professional and appropriate solutions. We are happy to work with you.
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Customer review & rating for:
RA-MICRO Süd GmbH
07/14/2023Waizenegger & Rist PartmbB Rechtsanwälte
9 Reviews from
1 other source
5.00 out of 5
Excellent
5.00 out of 5
Excellent
9 reviews on Google
 
06/05/2023
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All reviews and experiences about RA-MICRO Süd GmbH are the subjective opinions of those who compose and submit them  |  The profile owner is responsible for the contents of this page  |   Profile active since 04/11/2018  |  Last update: 02/19/2024   |  Report profile

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