railtour suisse sa

Städtereisen

railtour suisse sa
468 Reviews i
published (84%)
out of 557 reviews
Contact information

Contact information

railtour suisse sa
Bernstrasse 164
3052 Zollikofen
Switzerland
Directions

Opening hours

Sunday CLOSED

Websites & Profiles

Review from 04/27/2022  
4.50 out of 5
Excellent
Recommendation
Quality
Consulting
Top competencies

Customer loyalty

4.82 out of 5
113 Reviews

Customer satisfaction

4.75 out of 5
108 Reviews

Availability

4.72 out of 5
67 Reviews

413 Reviews on ProvenExpert.com

4.50 out of 5
Excellent
Recommendation
Hotel was very well located and maintained. Only complaint: sat in the TGV there and back in the opposite direction. Why not book once direction of travel and once opposite direction for customers? That would be fair for all.
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Customer review & rating for:
railtour suisse sa
04/27/2022Anonymously
4.67 out of 5
Excellent
Recommendation
The pleasant trip by Intercity to lovely Freiburg im Breisgau, the stay in this wonderful city has pleased us as rarely a trip abroad. Are there more such delicacies?
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Customer review & rating for:
railtour suisse sa
04/25/2022E.
5.00 out of 5
Excellent
Recommendation
Absolutely recommendable, because all in all everything was perfect.
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Customer review & rating for:
railtour suisse sa
04/25/2022Heike G.
5.00 out of 5
Excellent
Recommendation
Mr. Spycher is very competent, efficient, extremely friendly and very motivated!!! A true professional in terms of customer service and customer care. I will be very happy to book my next trip again with Railtour. A great travel agency which can still advise the customer and is precise and extremely fast in the execution!!! Compliments, so I imagine the care of a travel agency!!! Simply super!!!!! Thank you very much!!!
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Customer review & rating for:
railtour suisse sa
04/24/2022C. R.
4.00 out of 5
Good
Recommendation
Everything was well organized and worked out! For city trips I can highly recommend Railtour.
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Customer review & rating for:
railtour suisse sa
04/23/2022Anonymously
5.00 out of 5
Excellent
Recommendation
The whole trip was very nice and well organized. The hotels were centrally located. We can only recommend this trip.
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Customer review & rating for:
railtour suisse sa
04/21/2022S.
5.00 out of 5
Excellent
Recommendation
Reception and advice at railtour suisse Zollikofen very friendly and competent...Booking our
Milan trip reliably and flawlessly.
Will certainly book next trips with railtour suisse.
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Customer review & rating for:
railtour suisse sa
04/21/2022Ruth F.
4.67 out of 5
Excellent
Recommendation
Very pleasant trip, booking process (technical problems during booking) and sending tickets (inserted as image in mail instead of PDF or wallet file / not compatible with Swisspass) could still be technically optimized
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Customer review & rating for:
railtour suisse sa
04/20/2022M.
5.00 out of 5
Excellent
Recommendation
With little lead time booked two nights Milan. Everything went tip top and enjoyed a great time. Gladly again!
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Customer review & rating for:
railtour suisse sa
04/19/2022Anonymously
4.00 out of 5
Good
Recommendation
Only the hotel leaves a few wishes unfulfilled.
The reception was manned by very unfriendly staff.
The hotel is very ring-horny.
Only the location of the hotel is great!
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Customer review & rating for:
railtour suisse sa
04/19/2022Anonymously
4.67 out of 5
Excellent
Recommendation
Traveling with the Glacier Express is an amazing experience. St. Moritz? Well, you do not really have to have experienced. However, the whole trip to Zermatt, unique and beautiful. The staff courteous, but a little stressed at the service. The infrastructure for the service staff should be better. It's almost an impossibility to perform a "clean" service, with this shakiness.... The fact that the food has to be served from a bowl is almost an insult to the staff. Unfortunately, almost no one could speak German. But that is one / woman yes slowly used to. Then arrived in Zermatt, we were only happy... what a village...simply beautiful, very clearly designed and extremely friendly.
This 3-day trip can only be recommended. Thank you for everything!
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Customer review & rating for:
railtour suisse sa
04/19/2022Brigitte B.
5.00 out of 5
Excellent
Recommendation
Everything perfect except the self-selected hotel weisses Kreuz in Interlaken which has been closed for 2 years. The hotel Krebs (sister hotel) would be responsible for a tip. Were accommodated in the hotel Krebs. You read the review then you see that the white cross is closed.
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Customer review & rating for:
railtour suisse sa
04/18/2022Anonymously
3.33 out of 5
Average
Recommendation
Wir haben den Zug Basel nach Paris erste Klasse gebucht. Auf der Hinreise, haben wir uns gefragt, was jetzt besonders ( ausser mehr Platz zum sitzen) an der ersten Klasse ist - ausser dem stolzen Preis. WC direkt beim unserem Wagen war zu und wir haben die ganze Reise bis Paris nie Personal zu Gesicht bekommen.
Erst auf der Rückreise nach Basel, merkten wir, wie es sein könnte. Eine nette Bahnangestellte hat uns Getränke und Essen angeboten. Wir wurden alles in allem nett begleitet.
So könnte es also sein.
Schade wurde uns dieser Service nicht auch schon auf der Hinreise geboten. Da tut es schon etwas „weh“, soviel mehr vezahlt zu haben für die erste Klasse.
Customer review & rating for:
railtour suisse sa
04/14/2022Anonymously
5.00 out of 5
Excellent
Recommendation
Auf unserer Florenzreise bemerkten wir, das wir die Zugverbindungen für die Rückreise gar nicht erreichen konnten für welche wir die Bilette haben. Ankunft in Mailand 13.50 Uhr Anschlusszug nach Arth-Goldau 13.10 Uhr.Als wir den Fehler bemerkten haben wir uns umgehen bei Railtour per Mail gemeldet.Ein Mitarbeiter wollte uns die Tickets für 151.60 inkl. Stornokosten umbuchen. Als wir uns erneut beschwerten bekamen wir dan einen Ersatz verbindung mit längerer Wartezeit in Mailand.
Customer review & rating for:
railtour suisse sa
04/13/2022Anonymously
5.00 out of 5
Excellent
Recommendation
Liebes railtour-Team
am meisten habe ich bei meiner Venedig-Zugreise geschätzt, dass ich mit einem einzigen Telefonanruf schon alles gebucht hatte, auch eine nachträgliche Änderung war supereinfach noch möglich.
Als dann drei Tage vor Abreise das Hotel ausfiel, hat Ihr Team mich sofort informiert und zugleich eine mindestens gleichwertige Alternative ausfindig gemacht, das war einfach toll. Merci vielmals!
Ich werde bei der nächsten Reise gerne wieder bei Ihnen buchen und kann Ihren Betrieb nur empfehlen.
Customer review & rating for:
railtour suisse sa
04/12/2022Susanne P.
4.00 out of 5
Good
Recommendation
Wir fuhren im Transibieren Express, nein Spass beiseite. Unser Wagen 22 war nur mit 6 Personen (3x2) besetzt, leider war die Kühlung massiv. Aussentemp. 4 Grad und tiefer, der Innenraum war zu kalt !
Wir zogen die Winterjacken an. Nach Ankunft mussten wir umgehend in die Sauna.
Leider habe ich nicht reklamiert ! Aber unser Verhalten hätten das Personal auch hinterfragen müssen.
Customer review & rating for:
railtour suisse sa
04/11/2022Fahrgast 2.
5.00 out of 5
Excellent
Recommendation
Bis auf das nicht-funktionierende WLAN und somit fehlenden Digital-Infos unterwegs im Bernina-Express war alles sehr gut. Die Anleitung für das die Nutzung der Infot(r)ainment ist nicht "altergerecht". Im Zug sehr guter Service und sehr freundliches Personal.
Customer review & rating for:
railtour suisse sa
04/06/2022p.
5.00 out of 5
Excellent
Recommendation
Wir sind mit dem Glacier-Express von St. Margrethen via Chur nach Zermatt. Wir haben die Reise extrem genossen, da das Wetter (erster Tag viel Schnee und zweiter Tag Sicht auf Matterhorn und strahlend blauer Himmel bei der Heimfahrt) ebenfalls ganz nach unserem Geschmack war. Zeit zum rausschauen und staunen und ein feines (extrem leckeres) Essen geniessen. In Zermatt war auch das Hotel perfekt, da so nahe zum Bahnhof gelegen und einfach sehr hübsch. Die Planung für eine nächste Reise steht bereits an.
Customer review & rating for:
railtour suisse sa
04/06/2022Gabriele K.
5.00 out of 5
Excellent
Recommendation
Es hat alles bestens geklappt, Buchung, Reiseunterlagen einfach alles.
Customer review & rating for:
railtour suisse sa
04/05/2022Robert G.
5.00 out of 5
Excellent
Recommendation
Sehr gute Beratung
Customer review & rating for:
railtour suisse sa
04/03/2022Marco F.
55 Reviews from
1 other source
4.40 out of 5
Good
4.40 out of 5
Good
55 reviews on Google
 
05/05/2022
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* All reviews and experiences about railtour suisse sa are the subjective opinions of those who compose and submit them  |  The profile owner is responsible for the contents of this page  |   Profile active since 09/03/2019  |  Last update: 04/28/2022   |  Report profile

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