Ralf Schmitz is nice,friendly,says what he thinks.he is open honest,authentic.Ralf has an ability to patiently and understandably explain everything to us,where we,especially beginners,do not always see in green.Ralf tries to answer all questions immediately.therefore no question remains unanswered.
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First of all, we would like to express our sincere condolences at this challenging time. We are deeply saddened by the news about your health and send you our best wishes for your recovery and much strength along the way.
We fully understand that you are unable to attend the event due to your illness and we are sorry that communication to date has not resulted in a satisfactory solution for you. Unfortunately, our team is only directly involved in the co-organization of the event and not in the handling of ticket cancellations. These are handled by a separate service provider, in this case Quentn.com.
We recommend that you contact Quentn.com support directly, as they are responsible for managing the tickets and may be able to consider an exception. Here is the direct contact address for support: support@quentn.com.
If there is anything I can further assist you with or if you need any further information, please do not hesitate to contact me directly. Your well-being and satisfaction are very important to us.
With best regards and best wishes,
Team Ralf Schmitz