Reisebüro Kock - Ihr Hurtigruten-Spezialist

Best advice for Hurtigruten mail ship voyages and expedition sea voyages

Reisebüro Kock - Ihr Hurtigruten-Spezialist
TOP SERVICE PROVIDER 2023
TOP RECOMMENDATION 2023
4.84 out of 5
Excellent
181 Reviews
Authenticity of reviews
Contact information
The travel agency Kock has specialized completely in the consultation and switching of Hurtigruten journeys.
View full description

Contact information

Reisebüro Kock - Ihr Hurtigruten-Spezialist
Hainstraße 1
04109 Leipzig
Germany
Directions

Contact person
Roland Kock

Images & Videos

Opening hours

Friday 09:00 am-08:00 pm

Websites

99% Recommended
5 stars 153
4 stars 19
2 stars 0
1 star 0
Quality
Value
Services
Performance
Consulting
Customer service
Excellent (4.81)
Cost-performance ratio
Good (4.36)
Top competencies

Customer loyalty

4.89 out of 5
47 Reviews

Goal orientation

4.89 out of 5
47 Reviews

Professionalism

4.87 out of 5
47 Reviews

174 Reviews on ProvenExpert.com

4.83 out of 5
Excellent
4.97 out of 5
Excellent
Recommendation
Apart from the initial consultation, for which we had to wait about 4 weeks, we were advised by Mr. Kock quickly, comprehensively and empathetically, so that the trip was an impressive experience for us (it was our first cruise).
Show original
Customer review & rating for:
Bewertung Reise
09/18/2023Anonymously
Reisebüro Kock - Ihr Hurtigruten-Spezialist Comment from Reisebüro Kock - Ihr Hurtigruten-Spezialist:
I am glad that you enjoyed the sea voyage with Hurtigruten. Thank you for the good review!
3.80 out of 5
Good
Recommendation
The trip was overall successful, what I and my wife did not like were the flight times, which were not good at all!
Show original
Customer review & rating for:
Bewertung Reise
09/18/2023Anonymously
Reisebüro Kock - Ihr Hurtigruten-Spezialist Comment from Reisebüro Kock - Ihr Hurtigruten-Spezialist:
Thank you very much for the good review!
4.73 out of 5
Excellent
Recommendation
I was particularly satisfied with the initial consultation. This provided me with clarity which trip was the right one for me.
Show original
Customer review & rating for:
Bewertung Reise
09/17/2023B.
Reisebüro Kock - Ihr Hurtigruten-Spezialist Comment from Reisebüro Kock - Ihr Hurtigruten-Spezialist:
I am glad that I could show you the way. Thank you for the good review!
5.00 out of 5
Excellent
Recommendation
Mr. Kock is a Hurtigruten specialist and conveys his knowledge with an infectious passion. You can tell that he knows what he is talking about. He knows the ships and can thus also point out special features. We are grateful for his efforts and recommend the cooperation with the travel agency Kock.
Show original
Customer review & rating for:
Bewertung Reise
09/10/2023Anonymously
Reisebüro Kock - Ihr Hurtigruten-Spezialist Comment from Reisebüro Kock - Ihr Hurtigruten-Spezialist:
Thank you very much for the good review!
4.71 out of 5
Excellent
Recommendation
Nice, competent, experienced!
Show original
Customer review & rating for:
Bewertung Reise
09/08/2023L.
Reisebüro Kock - Ihr Hurtigruten-Spezialist Comment from Reisebüro Kock - Ihr Hurtigruten-Spezialist:
Thank you very much for the good review! I am glad that you enjoyed your stay on MS Nordnorge.
5.00 out of 5
Excellent
Recommendation
Very knowledgeable and friendly
Show original
Customer review & rating for:
Bewertung Reise
09/08/2023K.
Reisebüro Kock - Ihr Hurtigruten-Spezialist Comment from Reisebüro Kock - Ihr Hurtigruten-Spezialist:
Thank you very much for the good review!
5.00 out of 5
Excellent
Recommendation
Everything that was discussed in the customer meetings has been implemented. All our doubts have been positively exceeded. We would book through them again any time. Laundry service is unfortunately only for suite customers, all other customers can use the washing machines and dryers for free.
Show original
Customer review & rating for:
Bewertung Reise
08/30/2023G.
Reisebüro Kock - Ihr Hurtigruten-Spezialist Comment from Reisebüro Kock - Ihr Hurtigruten-Spezialist:
I am glad that you enjoyed the expedition sea voyage from Hamburg to the North Cape. Thank you for the good review!
5.00 out of 5
Excellent
Recommendation
The trip on the Trolfjort was uniquely beautiful. There was a lot of diversion, in between one needed the time
to digest the seen and experienced. The food was delicious. The service was like in a 5 star restaurant. The bathroom was big enough, bed linen and towels were changed every 2-3 days.
All in all it was a successful cruise. I have now got a desire to travel.
Thank you Mr. Kock for your good advice for the journey.
Show original
Customer review & rating for:
Bewertung Reise
08/15/2023B.
Reisebüro Kock - Ihr Hurtigruten-Spezialist Comment from Reisebüro Kock - Ihr Hurtigruten-Spezialist:
Thank you for the good review!
4.80 out of 5
Excellent
Recommendation
I would not have come up with some important questions on my own. Thanks for the suggestions.
Show original
Customer review & rating for:
Bewertung Reise
08/11/2023Z.
Reisebüro Kock - Ihr Hurtigruten-Spezialist Comment from Reisebüro Kock - Ihr Hurtigruten-Spezialist:
I am glad that you also liked the summer variant of the postal ship trip. Thank you very much for the good rating!
4.73 out of 5
Excellent
Recommendation
Mr. Kock explains recommendations for booking, e.g. choice of cabin, clothing, arrival / departure comprehensibly and takes into account personal concerns and priorities. He is easy to reach by phone or calls back reliably and promptly. He also gives tips on topics that are not directly related to the trip, e.g. arrival, choice of hotel, accessibility Cruise Center.
Show original
Customer review & rating for:
Bewertung Reise
07/31/2023Knorr, G.
Reisebüro Kock - Ihr Hurtigruten-Spezialist Comment from Reisebüro Kock - Ihr Hurtigruten-Spezialist:
Thank you very much for the good review!
5.00 out of 5
Excellent
Recommendation
The personal contact, right at the beginning of our travel planning. Very welcome the offer to be advised in detail by telephone. Cabins were specified by us, Mr. Kock changed this so that we are facing the land side on the tour to Kirkenes.
Show original
Customer review & rating for:
Bewertung Reise
07/30/2023F.
Reisebüro Kock - Ihr Hurtigruten-Spezialist Comment from Reisebüro Kock - Ihr Hurtigruten-Spezialist:
Thank you very much for the good review! I am glad that you enjoyed the postal ship trip with MS Nordkapp.
5.00 out of 5
Excellent
Recommendation
Very satisfied with what interest Mr. Kock in a personal, telephone conversation wanted to know what kind of cruises you personally value.
His honest and competent advice, always available (or call back was timely).
His own experience with Hurtigruten trips.

Would always continue to recommend him.
Show original
Customer review & rating for:
Bewertung Reise
07/27/2023C.
Reisebüro Kock - Ihr Hurtigruten-Spezialist Comment from Reisebüro Kock - Ihr Hurtigruten-Spezialist:
I am glad that together we found the right cruise for you. Thank you very much for the good rating!
5.00 out of 5
Excellent
Recommendation
We had an unforgettably beautiful trip from Hamburg to Nordkapp.
I have passed on their contact address to a fellow traveler.
Show original
Customer review & rating for:
Bewertung Reise
07/27/2023Esser H.
Reisebüro Kock - Ihr Hurtigruten-Spezialist Comment from Reisebüro Kock - Ihr Hurtigruten-Spezialist:
I am glad that you enjoyed the expedition trip from Hamburg to Norway. Thank you for the good review!
5.00 out of 5
Excellent
Recommendation
The transfer by bus was unfortunately not always possible, because buses are canceled without info and replacement. We had to take a cab at their own expense, which was unfortunately not so nice.
Show original
Customer review & rating for:
Bewertung Reise
07/27/2023B.
Reisebüro Kock - Ihr Hurtigruten-Spezialist Comment from Reisebüro Kock - Ihr Hurtigruten-Spezialist:
Thank you for the good review! If you could not use agreed services with Hurtigruten, you will be reimbursed for the costs incurred.
4.60 out of 5
Excellent
Recommendation
With every question and matter was helped at any time. In case of unavailability, Mr. Kock always called back promptly. Many thanks for the good cooperation.
Show original
Customer review & rating for:
Bewertung Reise
07/26/2023Bier B.
Reisebüro Kock - Ihr Hurtigruten-Spezialist Comment from Reisebüro Kock - Ihr Hurtigruten-Spezialist:
Thank you very much for the good review! We are glad that you enjoyed the expedition trip with MS Otto Sverdrup.
4.20 out of 5
Good
Recommendation
Very good friendly and competent advice
Thank you
Show original
Customer review & rating for:
Bewertung Reise
07/13/2023S.
Reisebüro Kock - Ihr Hurtigruten-Spezialist Comment from Reisebüro Kock - Ihr Hurtigruten-Spezialist:
Thank you for the good review!
4.71 out of 5
Excellent
Recommendation
Everything went well our second trip is already in planning.
In total, we have 5 hours on the phone with Mr. Kock and even difficult or strange questions were
clarified.
Show original
Customer review & rating for:
Bewertung Reise
07/06/2023Werner,Frank R.
Reisebüro Kock - Ihr Hurtigruten-Spezialist Comment from Reisebüro Kock - Ihr Hurtigruten-Spezialist:
Thank you very much for the good review! I am glad that we also plan the 2nd trip together.
4.40 out of 5
Good
Recommendation
We were very pleased with the leader of the ship (Uncle Heinz). He gave interesting, funny lectures.
Show original
Customer review & rating for:
Bewertung Reise
07/05/2023A.
Reisebüro Kock - Ihr Hurtigruten-Spezialist Comment from Reisebüro Kock - Ihr Hurtigruten-Spezialist:
Thank you for the good review! Yes, Uncle Heinz is cult and inventory on the mail ship :-)
4.24 out of 5
Good
Recommendation
Through other travelers we were informed about the possibility of half board. This option was never an option in the booking discussions. Due to the good supply on board, this option would have been sufficient for us.
For travelers without any knowledge of English rather inconvenient. Both in the hotel Bergen, as well as on board, basic English skills are mandatory.
The transfers, especially Bergen train station to the hotel, hotel to the pier and to the airport were not clearly defined in terms of location and time and thus difficult to find.
Show original
Customer review & rating for:
Reisebüro Kock - Ihr Hurtigruten-Spezialist
06/26/2023Kühne C.
Reisebüro Kock - Ihr Hurtigruten-Spezialist Comment from Reisebüro Kock - Ihr Hurtigruten-Spezialist:
Thank you for the good review! Your trip was bookable only with full board. Other travelers who later booked at a slimmed-down rate (anniversary offer with lucky cabin) received only half board.
4.80 out of 5
Excellent
Recommendation
The advice especially route choice, cabin size and on which deck, was great
Show original
Customer review & rating for:
Reisebüro Kock - Ihr Hurtigruten-Spezialist
06/24/2023G.
Reisebüro Kock - Ihr Hurtigruten-Spezialist Comment from Reisebüro Kock - Ihr Hurtigruten-Spezialist:
Thank you very much for the good review!
7 Reviews from
1 other source
5.00 out of 5
Excellent
5.00 out of 5
Excellent
7 reviews on Google
 
07/12/2023
Get in touch

Your message to Reisebüro Kock - Ihr Hurtigruten-Spezialist

Please complete the field highlighted in red.
Please complete the field highlighted in red.
Invalid email address
* required fields
Invalid characters. Only numbers and space characters are possible.
Send message

I accept the privacy policy.

All reviews and experiences about Reisebüro Kock - Ihr Hurtigruten-Spezialist are the subjective opinions of those who compose and submit them  |  The profile owner is responsible for the contents of this page  |   Profile active since 10/05/2021  |  Last update: 09/20/2023   |  Report profile

More transparency and security while looking for competent professionals

Authentic customer opinions
Take advantage of other customers' experiences: ProvenExpert's authenticated customer reviews can help you choose the right product or service.
Effective customer feedback
ProvenExpert allows the entire service spectrum of a company (e.g. customer service, consulting) to be reviewed. This way you get a detailed overview of your service quality in all areas.
Independent reviews
ProvenExpert is free, independent, and neutral. Customers make reviews of their own accord — their opinions are not for sale. And the content of reviews cannot be influenced by money or by any other means.

A good reputation is the world's
best form of advertising!

85% of all consumers trust online reviews just as much as they do personal recommendations.

Let ProvenExpert give your business a boost with the best advertising in the world: the opinions of satisfied customers.
Join now for free!
Review Guidelines  |  Quality Assurance  |  Privacy Policy  |  Legal Notice  © 2011 - 2023 Expert Systems GmbH