Reklamationszentrale Schweiz

I was lured into a trap while browsing the website of "Liebe50plus" or date4friend AG Partnerschaftsvermittlung, registered for free and wanted to check first whether this chat is serious. As soon as I registered, I was asked by the chat employee to sign up for a VIP membership (premium membership). I tried to delete the request page to get into my profile and unsubscribe from the chat and delete my profile, but I did not succeed, because the request with the invoice amount for three months in the amount of CHF 299.00. blocked my access to my profile, so I could not unsubscribe myself and could not delete my profile. After only 24 hours of free membership, I tried several times to contact the chat operator date4friend and also the customer service of "Liebe50plus" to revoke or cancel the membership and delete my profile, but unfortunately my cancellation would not be accepted and I would be threatened with further costs for debt collection if I continued to refuse to pay the bill. I first contacted my legal protection from Orion and was wrongly advised. I contacted Reklamationszentrale on the Internet and they advised me correctly and confirmed that I was in the right. For only CHF 79.00 a lawyer wrote me a letter which I immediately sent to the customer service of "Liebe50plus" and date4friend and that helped immediately!
I received the confirmation of the termination of my membership with the user name Balu627 and the cancellation of all invoices in writing, my profile would be deleted.
I was overjoyed and soo grateful 🙏🥲 simply great!
But I also learned a lot, I canceled my legal protection insurance from Orion because the legal advice was simply wrong, and I will never again look for a friendship or partnership via the Internet. That was the first time and definitely the last time I tried it.
Thank you very much for your help and all the best!

I didn't have much hope of getting my money back from the JustAnswer subscription trap. But thanks to the professional and fast legal procedure
of the complaints center, I got almost everything back.
High praise and an absolute and unreserved recommendation.

From the first to the last contact absolutely customer-friendly, top advice and support! Simply brilliant and the price-performance ratio is absolutely right! Even with my legal expenses insurance I have never received such support, for which I pay enough! You do a great job! Maybe you could expand it and offer additional legal protection? I'd be there in a heartbeat:-)! I can recommend you at any time and thank you very much for everything!!!

I can recommend it wholeheartedly.

very good experience, I recommend 100%, very reliable and fast, I am very grateful for the help I received

I would like to thank Mr. lic jur... Christian Jenny for the prompt support with my request/collection....that I was allowed to ask again how to proceed ..and got help again I appreciated very much ....I was helped ..Thank you very much ...HR.Jenny

Competent, fast and professional advice both on the phone and via the Internet.

Very good. Concerns are dealt with immediately. With feedback.

friendly always there they also wrote the text for me in my case which was great.
I am happy

Swisscom drew my attention to this unjustified claim and payment.
I became aware of your support through your website.

Absolutely professional, uncomplicated and fast service. I felt that I was taken seriously at all times and received top advice in every respect.
The dating site and the debt collection agency settled all claims within 12 hours.
This was only possible thanks to their professional support.
Thank you very much!!!

Good evening, I had very nice and for me constructive contact with Mr. REKLA Röbi this evening, and for that I would like to thank you once again. I will contact you again tomorrow with more precise information.
Good night and best wishes
Hans Arnold-Müller

Very quick response, top!

Clear presentation of the "legal situation in Switzerland"
Conclusion and the final remarks convinced me.

With uncomplicated personal and fast contact and advice.

I particularly appreciated the fact that I received prompt and subsequently ongoing supportive advice.

Everything went off without a hitch.

Competent, efficient and needs-oriented

I had heard about the complaint center from a few acquaintances. They were all extremely satisfied. Now I just wanted to start a request because 'Just Answer' is a disaster for me. However, I noticed the subscription in time, so I was able to stop it very quickly and got my money back, except for two monthly installments. In this case, it's not worth opening another barrel, but I would warn everyone about this 'consultant platform'. However, I am now looking forward to being heard in the future at the complaints center and at an extraordinarily acceptable price. My acquaintances could be helped by fix and that only nevertheless very uncomplicated and as already mentioned inexpensive. I think no one, including me, really wants to have to use the complaints center, but it is very good that it exists!