reybex Cloud ERP

I have been working with reybex since September 2021. This ERP program has brought our business processes to a contemporary standard. Many processes in online trading have been automated and generate hardly any need for manual action. This is a very big reduction in workload. Reybex is self-explanatory and easy to handle in many applications. If problems should arise, the support is there very quickly to solve the problems. I am very satisfied all around with reybex and I am glad that we have chosen this ERP system.

In terms of width, I must advise against the use of Reybex. Quite well fits the statement "Well thought, poorly done". If Reybex simply worked better, and the problems include the terrible performance, lack of basic functions, poor intuitive usability, countless teething problems, and much more, which could be written down in an essay, it would actually be a usable ERP. However, it already suffers from the basis as a browser ERP, and the customer service, which needs a lot of improvement, does the rest.

I decided to use Reybex because of the good price-performance description on the website. After two weeks of use, I am now on the verge of unwinding everything again and look around again for another ERP.

Criticism:
1) The UI is designed complicated, the documentation so thin and little coherent, that as a new customer you are forced to consider the setup service for 125€ / hour (net), which is a cheek, but here Reybex is not the only provider who does not live the American HIS.

2) If you have your system set up for 125€ / hour net, the same hourly rate is due again to explain the confusing system afterwards.

3) If you don't have one of the expensive support packages, you have to pay the same hourly rate as for the setup as a training fee..... Very user unfriendly.

4) The highly touted video documentation is unfortunately just like the documentation in terms of quality. Many scattered fragments without a red thread, the contributions themselves also very narrowly explained to not explained at all.

Conclusion:

Who thinks he can save with Reybex should accept to spend at least another 2.000€ in training and setup of the system - honestly much too much for me, because I then have to read from other evaluators that bugs occur during operation etc. From my point of view, Reybex should just now in the phase with still few customers to make a plug and play solution from the ERP and only when no bugs occur during operation + a large userbase is available to switch to the current model. As a user, I expect more quality here, especially in terms of documentation, videos and free support, because on the one hand, Reybex can just run servers for the monthly fee, and on the other hand, you feel so screwed as a user when you see the documentation and the sales department wants to sell you the setup for 1,000 euros in the same breath. Self setup with the documentation + videos virtually impossible. And I say that as an app developer....

Since we started using reybex, the processing times of our processes have been greatly reduced. I have also found the individual consulting in particular to be very positive. The software is easy to use and I have always received competent answers to questions.

At the beginning, you feel very well taken care of due to the good advice from the sales department and the many great features. Unfortunately, this changed over time. The operation is very complex. The many setting options are scattered and partly not findable without help. Some things do not work at all or work incorrectly. The support is trying very hard to fix the errors, but apparently can not prevent that some of the errors occur repeatedly. This is even worse in the new app. Previous functions are searched for in vain and there are new malfunctions on top of that. The waiting times for bug fixes increase enormously, which leads to the fact that you have to work outside the system in order not to annoy your own customers. Hopefully this will improve soon, because if you don't trust the numbers anymore, a system change is inevitable. Unfortunately, not recommended at the moment, which is a pity.

Many great features are advertised, most of which are actually on board. However, there are a lot of errors, which then occur at intervals again or again in modified form. Essential functions have serious errors that force the user to check sales documents again and again for correctness before they are sent to the customer. The incomplete documentation makes an independent operation of the distributed and partly hidden settings almost impossible. The usability is unfortunately not very up-to-date and costs a lot of time. The favorable rental price is thus to be considered relative, because one must spend a lot of time and patience. With the new user interface, there are even more errors than before. Maybe you should have tested and finished programming everything yourself before going live? The support seems to be overstrained because the processing of the tickets and the error correction take visibly longer. Maybe it will be recommended one day?

terrible fear of talking on the phone

They try to make a lot of things possible, but unfortunately very few of them work in practice. The time required as an operator is more like that of SAP. However, the functions are often very unreliable. There are many errors that are quickly fixed. Some also appear several times at different intervals. You can adjust a lot, but you have to search for it in many places. One searches in vain for comprehensive documentation for all applications.