reybex Cloud ERP

ERP SaaS complete solution for retail and e-commerce

reybex Cloud ERP
28 Reviews i
published (97%)
out of 29 reviews
Contact information
The reybex Cloud ERP automates your business processes from order to invoice. With numerous interfaces to shipping and payment service providers, store systems, marketplaces such as Amazon, ebay, idealo and many more, you are ready for B2B and B2C online commerce.

Contact information

reybex Cloud ERP
Harkortstraße 63
45145 Essen
Germany
Directions

Contact person
Steffen Eichstädt

Images & Videos

Opening hours

Friday 09:00 am-05:00 pm

Websites & Profiles

Review from 12/27/2021  
4.69 out of 5
Excellent
Recommendation
Quality
Value
Services
Implementation
Consulting
Top competencies

Problem comprehension

4.71 out of 5
7 Reviews

Decision making

4.43 out of 5
7 Reviews

Professional demeanor

4.00 out of 5
7 Reviews

18 Reviews on ProvenExpert.com

4.69 out of 5
Excellent
Recommendation
I have been working with reybex since September 2021. This ERP program has brought our business processes to a contemporary standard. Many processes in online trading have been automated and generate hardly any need for manual action. This is a very big reduction in workload. Reybex is self-explanatory and easy to handle in many applications. If problems should arise, the support is there very quickly to solve the problems. I am very satisfied all around with reybex and I am glad that we have chosen this ERP system.
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Customer review & rating for:
reybex Cloud ERP
12/27/2021Katrin Hanel XLYNE G.
4.20 out of 5
Good
Recommendation
Die Umstellung zu reybex haben wir keine Sekunde bereut - viele neue Möglichkeiten. Klare Strukturen und einfache Handhabung. Und wenn doch mal was unklar ist hilft der Support schnelll und professionell.
Customer review & rating for:
reybex Cloud ERP
12/23/2021A. D.
1.80 out of 5
Fair
In terms of width, I must advise against the use of Reybex. Quite well fits the statement "Well thought, poorly done". If Reybex simply worked better, and the problems include the terrible performance, lack of basic functions, poor intuitive usability, countless teething problems, and much more, which could be written down in an essay, it would actually be a usable ERP. However, it already suffers from the basis as a browser ERP, and the customer service, which needs a lot of improvement, does the rest.
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Customer review & rating for:
reybex Cloud ERP
11/01/2021K. L.
1.40 out of 5
Poor
Recommendation
I decided to use Reybex because of the good price-performance description on the website. After two weeks of use, I am now on the verge of unwinding everything again and look around again for another ERP.

Criticism:
1) The UI is designed complicated, the documentation so thin and little coherent, that as a new customer you are forced to consider the setup service for 125€ / hour (net), which is a cheek, but here Reybex is not the only provider who does not live the American HIS.

2) If you have your system set up for 125€ / hour net, the same hourly rate is due again to explain the confusing system afterwards.

3) If you don't have one of the expensive support packages, you have to pay the same hourly rate as for the setup as a training fee..... Very user unfriendly.

4) The highly touted video documentation is unfortunately just like the documentation in terms of quality. Many scattered fragments without a red thread, the contributions themselves also very narrowly explained to not explained at all.

Conclusion:

Who thinks he can save with Reybex should accept to spend at least another 2.000€ in training and setup of the system - honestly much too much for me, because I then have to read from other evaluators that bugs occur during operation etc. From my point of view, Reybex should just now in the phase with still few customers to make a plug and play solution from the ERP and only when no bugs occur during operation + a large userbase is available to switch to the current model. As a user, I expect more quality here, especially in terms of documentation, videos and free support, because on the one hand, Reybex can just run servers for the monthly fee, and on the other hand, you feel so screwed as a user when you see the documentation and the sales department wants to sell you the setup for 1,000 euros in the same breath. Self setup with the documentation + videos virtually impossible. And I say that as an app developer....
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Customer review & rating for:
reybex Cloud ERP
06/15/2021J.
1.73 out of 5
Fair
Kleinbetriebe - Finger weg! Es gibt nun einen Prozes! Das ist der den sich die Entwickler ausgedacht haben.
KMU´s versuchen flexibel und schnell auf ihre Kunden zu reagieren. Bei diesem Sysem gibt es nur die kompolzieren unflexieblen Prozesse die das Programm zulässt und sonst nichts. Wer das will kann auch bei den lang existeiernen ERP Systemen beleiben. Deren Funktionen sind wenigsens zuvelässig., wenn auch kompliziertt und aufwändig gestaltet. Aucch mit vielen Versuchen etwas zu bewegen wird man im Support nur vertöstet. Auch aktuelle, definitiv vorhandene Fehler werden nur sehr lagsam behoben.
Sehr schade, denn der Vertiebe ist wirklich erstklassig.
Customer review & rating for:
reybex Cloud ERP
10/28/2020ein sehr unzufriedener K.
4.74 out of 5
Excellent
Recommendation
Since we started using reybex, the processing times of our processes have been greatly reduced. I have also found the individual consulting in particular to be very positive. The software is easy to use and I have always received competent answers to questions.
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Customer review & rating for:
reybex Cloud ERP
10/16/2020Anonymously
2.07 out of 5
Fair
At the beginning, you feel very well taken care of due to the good advice from the sales department and the many great features. Unfortunately, this changed over time. The operation is very complex. The many setting options are scattered and partly not findable without help. Some things do not work at all or work incorrectly. The support is trying very hard to fix the errors, but apparently can not prevent that some of the errors occur repeatedly. This is even worse in the new app. Previous functions are searched for in vain and there are new malfunctions on top of that. The waiting times for bug fixes increase enormously, which leads to the fact that you have to work outside the system in order not to annoy your own customers. Hopefully this will improve soon, because if you don't trust the numbers anymore, a system change is inevitable. Unfortunately, not recommended at the moment, which is a pity.
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Customer review & rating for:
reybex Cloud ERP
10/14/2020A.
reybex Cloud ERP Comment from reybex Cloud ERP:
Dear Customer,

Thank you very much for your constructive criticism and praise to our support and sales team. We are very sorry that we could not completely convince you of our software so far. Reviews like yours help us a lot to constantly improve ourselves and our software. Since reybex is a very comprehensive and complex ERP system with many functions, unfortunately errors can occur from time to time. We are continuously working on making the software as user-friendly as possible. Unfortunately, we are not yet successful at one point or another. Maybe an extended support package with guaranteed response times would be interesting for you? Depending on the package, your ticket will be processed within four, eight or 16 hours. You can find our support offers here: https://www.reybex.com/modul-uebersicht/

We would like to offer you to contact our service team again to find a solution for your problems. Please feel free to call us at +49 201 360396-28 or send us an e-mail to sales@reybex.com. If you have questions about specific functions and settings, you will find detailed documentation on many topics in our new Help Center, as well as a FAQ section and tutorials. You can find this at https://docs.reybex.com/.

We hope that we will be able to convince you of us and our software in the future after all.

With kind regards

Your reybex team
1.42 out of 5
Poor
Many great features are advertised, most of which are actually on board. However, there are a lot of errors, which then occur at intervals again or again in modified form. Essential functions have serious errors that force the user to check sales documents again and again for correctness before they are sent to the customer. The incomplete documentation makes an independent operation of the distributed and partly hidden settings almost impossible. The usability is unfortunately not very up-to-date and costs a lot of time. The favorable rental price is thus to be considered relative, because one must spend a lot of time and patience. With the new user interface, there are even more errors than before. Maybe you should have tested and finished programming everything yourself before going live? The support seems to be overstrained because the processing of the tickets and the error correction take visibly longer. Maybe it will be recommended one day?
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Customer review & rating for:
reybex Cloud ERP
10/13/2020Anonymously
1.00 out of 5
Poor
Recommendation
terrible fear of talking on the phone
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Customer review & rating for:
reybex Cloud ERP
10/12/2020A.
2.36 out of 5
Fair
They try to make a lot of things possible, but unfortunately very few of them work in practice. The time required as an operator is more like that of SAP. However, the functions are often very unreliable. There are many errors that are quickly fixed. Some also appear several times at different intervals. You can adjust a lot, but you have to search for it in many places. One searches in vain for comprehensive documentation for all applications.
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Customer review & rating for:
reybex Cloud ERP
10/06/2020Anonymously
reybex Cloud ERP Comment from reybex Cloud ERP:
Thank you for your constructive criticism. We are continuously working on improving ourselves and our software. Reviews like yours help us to adjust reybex optimally to our customer. reybex is an ERP system with many functions and a certain complexity, which our customers and partners expect from us.
Despite the complexity, we try to make all functions as user-friendly as possible. We are very sorry that we could not convince you of our software so far and would like to offer you to contact our service team again. Please feel free to call us at +49 201 360396-28 or send us an e-mail to sales@reybex.com.
Do you already know our new help center? At https://docs.reybex.com/ you can already find detailed documentation on many topics, as well as a FAQ section and tutorials. If you have used our old frontend so far, you are welcome to test our new frontend for free at https://app.reybex.com/register. Here we have worked hard on the usability. For example, there is now also a training center that guides you through the most important steps.

We hope that we can still convince you of us and our software.

With kind regards

Your reybex team
5.00 out of 5
Excellent
Recommendation
Wir sind sehr zufrieden mit reybex. Das vollumfängliche cloudbasierte System ist sehr benutzerfreundlich und lässt unsere Prozesse automatisieren. Besonders positiv zu hervorheben ist der tolle Support, sowie die schnelle Entwicklung von neuen Marktplatz spezifischen Anforderungen.
Customer review & rating for:
reybex Cloud ERP
01/18/2020Hasan E.
5.00 out of 5
Excellent
Recommendation
Bin begeistert - habe Reybex gewählt da wirklich alles was ich brauche in ein System top funktionsfähig verpackt ist. Mein Ansprechpartner hat mich top informiert und beraten, bin also rundum zufrieden!
Customer review & rating for:
reybex Cloud ERP
12/03/2019Michael R.
5.00 out of 5
Excellent
Recommendation
Es fing mit einer super kompetenten und freundlichen Beratung während des Testzeitraums an. Hier wird sich für den Kunden noch Zeit genommen! Auch individuelle Programmierungen, mit einem Angebot vorab, waren kein Problem. Ich hatte das Einrichtungspaket und den Datenimport gebucht und war dankbar, dass der Support mit mir zusammen reybex für das Tagesgeschäft eingerichtet hat. An dieser Stelle vielen Dank an das reybex-Team!
Customer review & rating for:
reybex Cloud ERP
11/19/2019Thomas J.
5.00 out of 5
Excellent
Recommendation
Ich habe mit Reybex für E-Commerce Anwendung gearbeitet, das war leicht zu bedienen und sehr umfangreich. Ohne Problem habe ich alle Produkte nach reybex importiert und seitdem arbeite ich problemlos.
Customer review & rating for:
reybex Cloud ERP
11/07/2019Nihat C.
5.00 out of 5
Excellent
Recommendation
Der Umfang an hochautomatisierten Prozessen in Reybex hat uns sehr viel Arbeit erspart. Vielen Dank!
Customer review & rating for:
reybex Cloud ERP
11/06/2019Markus W.
5.00 out of 5
Excellent
Recommendation
Coole Software, gute und schnelle Betreuung. Dank reybex haben wir viel Automatisieren können.
Customer review & rating for:
reybex Cloud ERP
11/06/2019M.
3.93 out of 5
Good
Recommendation
Rating for:
reybex Cloud ERP
10/14/2020Sarah P.
4.60 out of 5
Excellent
Recommendation
Rating for:
reybex Cloud ERP
11/06/2019Philipp M.
10 Reviews from
2 other sources
4.20 out of 5
Good
5.00 out of 5
Excellent
2 reviews on Facebook
 
03/18/2022
4.00 out of 5
Good
8 reviews on Google
 
02/05/2022
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* All reviews and experiences about reybex Cloud ERP are the subjective opinions of those who compose and submit them  |  The profile owner is responsible for the contents of this page  |   Profile active since 10/31/2019  |  Last update: 02/09/2022   |  Report profile

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