Riess-Gruppe

Car trade car service provider

Riess-Gruppe
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The Riess Group is an authorized sales and service partner for the vehicle brands Mercedes-Benz, Mercedes-AMG, smart, INEOS, BYD, MAXUS and DAF.
At 10 locations, the company presents itself with salesrooms and services from the Neckar region to...
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Riess-Gruppe
Stockacher Straße 186
78532 Tuttlingen
Germany
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Review from 01/27/2023  
5.00 out of 5
Excellent
Recommendation
Quality
Service on offer
Consulting
Services
Processing
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Top competencies

Customer loyalty

4.83 out of 5
23 Reviews

Reliability

4.77 out of 5
22 Reviews

Professionalism

4.73 out of 5
22 Reviews

124 Reviews on ProvenExpert.com

5.00 out of 5
Excellent
Recommendation
Sve je bilo kako smo se dogovorili 3auta smo nova kupili super usluga sve savrseno sljedece godine jos ce mo suradivati lp
Customer review & rating for:
Riess-Gruppe
01/27/2023Ivica M.
5.00 out of 5
Excellent
Recommendation
The pickup of the new vehicle was scheduled in conjunction with the delivery of a lease return. For this purpose, an appointment was made with an appraiser to inspect the returned vehicle. The receptionist at Autohaus Riess was not informed of this fact, although the seller was aware of it. The appraisal was not carried out by a hair's breadth. Better coordination between the seller and reception would be a useful improvement.
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Customer review & rating for:
Riess-Gruppe
12/14/2022Peter F.
Riess-Gruppe Comment from Riess-Gruppe:
Hello Mr. Frontzek.

Thank you for your top 5-star rating and detailed description.

We work every day to improve our services even further - for this, testimonials like yours are very helpful.
We will take your constructive criticism to heart and also continue to put our internal communication to the test.

We will gladly continue to be your competent partner for all questions regarding Mercedes-Benz, smart and AMG products.

Thank you very much and best regards
Your car dealer Riess
4.80 out of 5
Excellent
Recommendation
Very friendly reception, no waiting time and with a small but nice handover room. Time is taken to explain the new vehicle and prepare the new customer as best as possible. Questions that were not asked can easily be made up by mail. This is my first contact with a Mercedes dealership that has met all expectations of the brand and staff.
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Customer review & rating for:
Riess-Gruppe
12/05/2022Stefan M.
Riess-Gruppe Comment from Riess-Gruppe:
Good day Mr. M.

Thank you for the top 5-star rating as well as your detailed description.

We would be very happy to continue to be your competent contact for all questions regarding the Mercedes-Benz, smart and AMG product worlds.

With best regards
Your car dealer Riess
4.80 out of 5
Excellent
Recommendation
Many thanks to Ralf Bergmann for the friendly and competent assistance during the entire ordering and waiting process and to Mr. Petri for the nice and informative handover of the vehicle. I felt very well looked after in all areas and can recommend Autohaus Riess in Ravensburg without reservation! Many greetings Andreas L.
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Customer review & rating for:
Riess-Gruppe
11/02/2022Anonymously
5.00 out of 5
Excellent
Recommendation
I received a very nice welcome when I picked up my company car. The showroom for delivery is very successful in my opinion. The entire time I was very well cared for by Mr. Bergmann and very well informed.
During delivery, Mr. Petri was allowed to serve me, here too I can only say that everything was very professional.

Many thanks for everything!
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Customer review & rating for:
Riess-Gruppe
11/02/2022Simsek T.
4.80 out of 5
Excellent
Recommendation
Fast, courteous, good advice
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Customer review & rating for:
Riess-Gruppe
10/31/2022Marco T.
4.67 out of 5
Excellent
Recommendation
The new vehicle handover in the new premises in RV is just Top
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Customer review & rating for:
Riess-Gruppe
10/25/2022Anonymously
5.00 out of 5
Excellent
Recommendation
Friendly staff, appointment by phone very friendly and helpful, top service, Mr. Wenderoth is always helpful, I have only positive experiences, recommend.
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Customer review & rating for:
Riess-Gruppe
10/25/2022A.
Riess-Gruppe Comment from Riess-Gruppe:
Good day.

Thank you for your top 5-star rating and your praise.
We will of course be happy to pass this on to Mr. Wenderoth.

For all other concerns, we are very happy to continue to be your direct contact around the Mercedes-Benz, smart and AMG product world.

With best regards
Your car dealer Riess
5.00 out of 5
Excellent
Recommendation
Hello Mr. Bergmann, thank you again for the extraordinarily professional and at the same time sympathetic delivery of the vehicle!
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Customer review & rating for:
Riess-Gruppe
09/15/2022Anonymously
5.00 out of 5
Excellent
Recommendation
Uncomplicated processing and even with multiple inquiries always a friendly and competent response. Thank you very much.
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Customer review & rating for:
Riess-Gruppe
09/12/2022Anonymously
4.60 out of 5
Excellent
Recommendation
Unfortunately had several serious problems with the last vehicle. Service in this context exemplary including Saturday service, direct offer without asking for a replacement vehicle and very competent and accurate analysis of the customer service and service staff. New vehicle sales maximum professional, despite over 5 months delivery delay always present. Vehicle at handover top and fully fueled and loaded. Instruction in the gadgets very successful, focus on the essentials. Summa Summarum I feel very well taken care of in every respect.
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Customer review & rating for:
Riess-Gruppe
08/31/2022Anonymously
5.00 out of 5
Excellent
Recommendation
My appointment for the vehicle handover was not only pleasing because I actually got the new vehicle in the end. It was also enjoyable because I felt very obligingly treated and well informed by Mr. Bergmann and the team around him.
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Customer review & rating for:
Riess-Gruppe
08/09/2022Jochen A. B.
4.00 out of 5
Good
Recommendation
On 19.05.22 was found on the HU on my Mercedes C200d, Bl 2013 as a significant defect axle beam 2nd axle left rusted through. Re-demonstration within a month. Goodwill request via Riess was granted. Because of an accumulation of this defect and spare parts problems, I was given 06.07.22 as the earliest repair date. On 05.07.22, the date was postponed to 03.08.22 due to staff absence due to illness. The repair took 2 days and was carried out properly. On my objection because of a loaner car and the assumption of the renewed TÜV costs I was explained that these would not be taken over by Mercedes. If the repair had been done within a month, I would have had to pay only the renewal fee. So I incurred HU u. renewed AU fee in the amount of 119, - €. From other concerned I have learned that, under the given circumstances, very well the HU fees were refunded and a loaner car was made available.
By the way, about the friendliness of the staff and execution of the repair work, I can not only positively express.

With kind regards
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Customer review & rating for:
Riess-Gruppe
08/06/2022Helmut S.
5.00 out of 5
Excellent
Recommendation
fast handling, fair price, more service than agreed e.g. full tank of gas, vehicle cleaned inside and out, pickup also possible outside business hours, fair discount for discrepancies.
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Customer review & rating for:
Riess-Gruppe
07/21/2022Anonymously
Riess-Gruppe Comment from Riess-Gruppe:
Good day.

Thank you for your top 5 star rating your detailed description.

This further motivates us to expand our high service standards even further.

We will gladly continue to be your direct contact for all questions regarding the Mercedes-Benz, smart and AMG product world.

Your car dealer Riess
4.75 out of 5
Excellent
Recommendation
We would be served immediately, although we are not customers. Problem solved in a short time without obligation
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Customer review & rating for:
Riess-Gruppe
07/17/2022M.
Riess-Gruppe Comment from Riess-Gruppe:
Good day.

Thank you for your top 5-star rating, which we are of course very pleased about - we are happy to continue to be your direct contact for all questions about "your star".

Your car dealer Riess
5.00 out of 5
Excellent
Recommendation
The entire handling was professional and friendly. Handover by Mr. Bergmann was perfectly explained. Keep it up!
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Customer review & rating for:
Riess-Gruppe
07/12/2022Michael R.
Riess-Gruppe Comment from Riess-Gruppe:
Hello Mr. Rauchkolb.

Thank you for your detailed 5-star rating.
This encourages us to further expand our high standards of service.

For all further questions and concerns, we as Mercedes Benz, smart and AMG experts are very happy to be there for you.

Your car dealer Riess
5.00 out of 5
Excellent
Recommendation
Very competent and comprehensive support
Show original
Customer review & rating for:
Riess-Gruppe
07/08/2022Sebastian W.
Riess-Gruppe Comment from Riess-Gruppe:
Hello Mr. Windolf.

Thank you for your top 5-star rating, which we are of course very pleased about - we will be happy to continue to be your direct contact for all questions about "your star".

Your car dealer Riess
5.00 out of 5
Excellent
Recommendation
Hello all,

It is rare to find such good support/advice and this from the start of the selection of the vehicle to the handover.
This applies not only to the consultant (Mr. Bergmann) but to all contact persons at Riess.
Therefore, once again on this way: Thank you very much!
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Customer review & rating for:
Riess-Gruppe
07/01/2022Frithjof K.
Riess-Gruppe Comment from Riess-Gruppe:
Hello Mr. Karbach.

We are very pleased about such a positive and detailed evaluation - it spurs us on to further improve our high standards of service.
We will be happy to pass on your praise to Mr. Bergmann as well.

If you have any further questions or concerns, we will be happy to assist you.

Your car dealer Riess
5.00 out of 5
Excellent
Recommendation
Mr. Bergmann is very competent and very friendly. It is always a pleasure to work with him.
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Customer review & rating for:
Riess-Gruppe
06/30/2022Anonymously
Riess-Gruppe Comment from Riess-Gruppe:
Hello Mr. Kasper.

Thank you for your top 5-star rating.

This encourages us to further improve our high standards of service.

We will gladly continue to be your direct contact for all questions regarding the Mercedes Benz, smart and AMG product world.

Your car dealer Riess
5.00 out of 5
Excellent
Recommendation
I configured my new C-Class in December 2021 and took delivery of it almost on time in May of this year. I really enjoyed the official handover at the new premises in Ravensburg. Many thanks again to Mr. Bergmann and the team for the excellent & professional support along the entire process.
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Customer review & rating for:
Riess-Gruppe
06/27/2022Christian K.
Riess-Gruppe Comment from Riess-Gruppe:
Good day.

Thank you for your detailed 5-star rating for our site in Ravensburg.
This spurs us on to expand our high standards of service even further.

For all further questions and concerns, we as Mercedes Benz, smart and AMG experts are very happy to be there for you.

Your car dealer Riess
910 Reviews from
5 other sources
4.36 out of 5
Good
4.60 out of 5
Excellent
262 reviews on Google
 
01/27/2023
4.39 out of 5
Good
134 reviews on AutoScout24
 
01/19/2023
4.27 out of 5
Good
135 reviews on mobile.de
 
10/25/2022
4.24 out of 5
Good
321 reviews on mobile.de
 
01/05/2023
4.10 out of 5
Good
59 reviews on Facebook
 
11/26/2022
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* All reviews and experiences about Riess-Gruppe are the subjective opinions of those who compose and submit them  |  The profile owner is responsible for the contents of this page  |   Profile active since 01/30/2017  |  Last update: 01/27/2023   |  Report profile

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