Schatteria - Markisen und Terrassendächer

patio roof, terrace roof, awning, slat roof, pergola awning

Schatteria - Markisen und Terrassendächer
TOP SERVICE PROVIDER 2024
4.75 out of 5
Excellent
466 Reviews
Contact information
Your expert for patio covers and awnings

With our fantastic awnings and patio roofs, you can give your home the most beautiful form of cultivated outdoor living and make your outdoor area usable in any weather. See the outstanding quality of...

Contact information

Schatteria - Markisen und Terrassendächer
Frauenstraße 9
01067 Dresden
Germany
Directions

90% Recommended
Excellent (4.63)
Cost-performance ratio
Good (4.37)
Top competencies

Customer satisfaction

4.84 out of 5
19 Reviews

Professionalism

4.89 out of 5
18 Reviews

Project success

4.83 out of 5
18 Reviews

80 Reviews on ProvenExpert.com

4.66 out of 5
Excellent
4.80 out of 5
Excellent
Recommendation
The Warema Lamaxa L50 louvre roof for our patio has exceeded our expectations! The quality of the material is excellent and the functionality of the adjustable slats allows us to regulate the sunlight perfectly. We enjoy sitting outside whatever the weather and making the most of the patio. The installation was professional and the team was very friendly and competent. We can recommend Schatteria Dresden without reservation!
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Customer review & rating for:
Schatteria - Markisen und Terrassendächer
07/11/2024Heike J.
5.00 out of 5
Excellent
Recommendation
We found Schatteria to be an extremely competent and reliable company.
Planning and advice were outstanding and first-class compared to many other providers.
Even if it didn't come to fruition in the end, we can recommend Schatteria 100% with a clear conscience. All in all, everything was TOP.
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Customer review & rating for:
Schatteria - Markisen und Terrassendächer
07/10/2024Andreas H.
5.00 out of 5
Excellent
Recommendation
Very friendly and competent approach. Good advice. Fast response to customer inquiries.
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Customer review & rating for:
Schatteria - Markisen und Terrassendächer
07/01/2024Anonymously
5.00 out of 5
Excellent
Recommendation
QBus from Hüppe is simply brilliant. Very high quality. We are very satisfied, also with the service.
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Customer review & rating for:
Schatteria - Markisen und Terrassendächer
06/29/2024Anonymously
4.60 out of 5
Excellent
Recommendation
Very comprehensive, competent and good advice.
Great product.
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Customer review & rating for:
Schatteria - Markisen und Terrassendächer
06/26/2024Familie W.
2.16 out of 5
Fair
From 2 appointments on site, 8 were made - some not kept or not canceled. It took 20 weeks from the conversation in the Berlin showroom to the rectification of the last defects!
During assembly, the existing lamp was pointed out - it did not interfere....tat it did and then hung on the cable on the house wall. There is enough space to take this into account before attaching the awning to the house wall. Main awning with various holes (at this price I expect a quality check before delivery) and weather station not ordered. Appointments for rectification sometimes very spongy - midday / early afternoon - really annoying with 6 additional appointments.
The cloth was replaced and the weather station fitted weeks later - but not wind/rain in 1 device as agreed in the sales meeting. So the rain sensor was returned straight away. The additional sun sensor turned out to be a huge problem. Wind / rain should retract the awning. But the sun sensor retracts the awning - which was absolutely not what we wanted. According to the brochure supplied, there is also a warning against unattended extension.
Sun sensor set incorrectly during installation (min. sensitivity) - so all 3 awnings extended on their own as far as they would go (there was no agreement on this) and the swing was in the way. The next attempt to deactivate the sun sensor also failed - the main awning extended completely (as the weather station was not ordered at the same time, there was no way for us to deactivate it as the remote control does not allow this). So we had the weather station dismantled again. I assume that the fitters were not on the same page as the weather station - no information was sent to the motor control unit that the weather station had been removed. As a result, the main awning generally retracted again after 1 hour for safety reasons, as it received no response from the sensor that was no longer there. I am now well read up on the subject.
Even though everyone was very nice during the consultation, the measurement and the 3 teams that were on site in the meantime, the 6 additional appointments don't make up for it.
The price/performance ratio here is zero. I expect the fitters to be more knowledgeable than the housewife! I also can't see how the sum is made up - the invoice is written in very general terms.
Our old roofing and awning together came to 1 / 5 of the total now. In the meantime, the QBus cracks a lot when the sun heats up / when it's cloudy - its predecessor didn't, although it was also a metal frame. Expensive doesn't always have to be good - too bad, that was a real lesson.
Just the time span between the visit to Schatteria and assembly ( 27.01.-12.04.2024 ) and simultaneous advertising for new customers with guaranteed delivery times of 4 weeks, gave me the first doubts. But after the odyssey now .........NEVER AGAIN.
When the story with the sun sensor was still going on, I received an email from the accounts department after paying the balance: "We are pleased that your building project has been completed by us and that you are satisfied with the product, installation and sale.
Another example of the fact that people in the company probably don't talk to each other. None of the 3 points apply and you feel blatantly cheated.
Not a hint of concession for your nerves, time and trouble.
When I look at the other reviews, it doesn't seem to be part of the normal process, or the hard-to-find review page prevents me from reporting.
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Customer review & rating for:
Schatteria - Markisen und Terrassendächer
06/17/2024Familie M.
5.00 out of 5
Excellent
Recommendation
The assembly was completed quickly in 1.5 days. The canopy makes a stable, high-quality impression and the awnings are easy to control using the remote control. There were a few minor scratches during assembly, but these were subsequently treated so that they are no longer noticeable. The noise generated when extending and retracting the awnings could be reduced somewhat.
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Customer review & rating for:
Schatteria - Markisen und Terrassendächer
06/05/2024Anonymously
4.40 out of 5
Good
Recommendation
Intensive advice in the store, individual support on site and first-class execution by the fitters with a great idea for our circumstances. many thanks from the Tränkner family
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Customer review & rating for:
Schatteria - Markisen und Terrassendächer
06/05/2024Anonymously
5.00 out of 5
Excellent
Recommendation
Trusting consulting atmosphere with presentation of design options and customer-friendly communication at the highest level.
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Customer review & rating for:
Schatteria - Markisen und Terrassendächer
06/05/2024Anonymously
5.00 out of 5
Excellent
Recommendation
Great product and a great team - we are absolutely satisfied.
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Customer review & rating for:
Schatteria - Markisen und Terrassendächer
06/05/2024Ohlhöft J.
5.00 out of 5
Excellent
Recommendation
From the consultation to the realization absolutely professional... Great product in top quality... Only the price is rather expensive, but quite justified for the product... All the best Schatteria!
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Customer review & rating for:
Schatteria - Markisen und Terrassendächer
05/30/2024Anonymously
5.00 out of 5
Excellent
Recommendation
Project process
- professional
- on schedule
- Consideration of all change and special requests

generally
- Committed, friendly team
- pleasant sales talks
- goal-oriented communication
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Customer review & rating for:
Schatteria - Markisen und Terrassendächer
05/28/2024Anonymously
5.00 out of 5
Excellent
Recommendation
A very good advice from Mr. Jurk, he has a good expertise and a very good demeanor towards the customer, also thanks to Mrs. Hiemann for the friendliness on the phone, we felt immediately welcome.
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Customer review & rating for:
Schatteria - Markisen und Terrassendächer
05/28/2024Anonymously
5.00 out of 5
Excellent
Recommendation
We are delighted with the high quality of the implementation of our patio roof including awning and side panels. Everything went perfectly. From the consultation in the Leipzig showroom and after the small shock of the price to the final assembly of a connecting plate, everything went smoothly and with a high degree of professional competence, customer friendliness and precision in the construction of the patio roof including. Awning, double-sided shading and lighting. We are really impressed and made the right decision. The price-performance ratio is therefore good. The exceptional commitment and friendliness of all the team members (here specifically managed from Leipzig) exceeded our expectations.
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Customer review & rating for:
Schatteria - Markisen und Terrassendächer
05/21/2024Anonymously
5.00 out of 5
Excellent
Recommendation
The advice and implementation was excellent. We are very satisfied with the awning and the sun protection achieved
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Customer review & rating for:
Schatteria - Markisen und Terrassendächer
05/09/2024Peter K.
5.00 out of 5
Excellent
Recommendation
Good advice, quick measurements, short time to completion...
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Customer review & rating for:
Schatteria - Markisen und Terrassendächer
04/29/2024Anonymously
5.00 out of 5
Excellent
Recommendation
We are extremely satisfied with the entire team at Schatteria Dresden! From the very first meeting, we had the feeling and the experience of being looked after by extremely competent staff. The discussions, planning and implementation ran smoothly and were of a very high quality. All in all, we are extremely satisfied and would like to thank the entire team once again, especially our consultant Mr. Ziesche and the three fitters for their excellent work! We would be happy to come back to you at any time, best regards from the Erzgebirge!
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Customer review & rating for:
Schatteria - Markisen und Terrassendächer
03/02/2024Thomas & H.
5.00 out of 5
Excellent
Recommendation
The service can only be praised. Today (5.2.24) call to Schatteria regarding static problem, 30min later the service team
service team (2 nice colleagues) on site and another 30min later fixed. I simply call that great and
many thanks again.
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Customer review & rating for:
Schatteria - Markisen und Terrassendächer
02/05/2024Ronald Mätzold, L.
5.00 out of 5
Excellent
Recommendation
Super advice and implementation, friendly and competent
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Customer review & rating for:
Schatteria - Markisen und Terrassendächer
01/25/2024HIW Hoch- und Ingenieurbau Wilsdruff G.
2.00 out of 5
Fair
Everyone was very nice at Schatteria in Dresden. But Mr. Ziesche really pushed us to sign the really "great offer" on the same day. Unfortunately, the winter offer was not really a great offer. I only received a different offer later, which was significantly lower than this one.
We are still looking forward to our Qbus.
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Customer review & rating for:
Schatteria - Markisen und Terrassendächer
01/07/2024Anonymously
386 Reviews from
6 other sources
4.77 out of 5
Excellent
5.00 out of 5
Excellent
10 reviews on Google Maps
 
05/21/2024
4.90 out of 5
Excellent
78 reviews on Google Maps
 
06/20/2024
4.90 out of 5
Excellent
53 reviews on Google
 
06/24/2024
4.70 out of 5
Excellent
94 reviews on Google Maps
 
07/16/2024
4.70 out of 5
Excellent
121 reviews on Google Maps
 
07/14/2024
4.60 out of 5
Excellent
30 reviews on Google
 
02/26/2024
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All reviews and experiences about Schatteria - Markisen und Terrassendächer are the subjective opinions of those who compose and submit them  |  The profile owner is responsible for the contents of this page  |   Profile active since 07/15/2019  |  Last update: 07/16/2024   |  Report profile

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