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I can understand that you are now a bit upset.
You could have prevented the calculation of damages by two methods:
Either you could have canceled the appointment with just two clicks until shortly before the appointment, or be honest about why you couldn't keep the appointment.
Instead, you lied to us and falsified a doctor's letter.
Since you were apparently only interested in deceiving us, we felt compelled to charge you for the damages. Of course, we deducted the costs for the material, which we then did not use, from the original sum.
Now you are evaluating our services without having used them, which is not right either.
It is a pity that it had to come like this.
With best regards,
Artur Wolf