I, or rather we in the company, are very satisfied with the software solution from SelectLine and can definitely recommend it. With its customizability, SelectLine offers immense advantages over other solutions. The price/performance ratio is right!
But where there is light, there is also some shadow. As the distribution of points also shows. Why the somewhat lower score for the "implementation": Because a function, which was always used until now, was suddenly no longer available in the configuration. This cost some effort and headache. But could now be solved with a workaroud at least functionally. In the future a "Hilfestelltung" in this regard would be more pleasant. And that the function comes back would be really great.
And now to the main point of criticism, the customer service: In itself, the "customer service" runs through the retail partners. This is also fine so far, and I can say that it works well with ours. It is helped promptly, adjustments are made, with fair billing. The customer service would also get more stars and is not evaluated here. Of course, always depends on the respective retail partner.
So far so good. However, if the retail partner is not available for some time (for whatever reason is not relevant here, but there was no change or so), you are more or less left out in the cold if there are problems. First of all, there is no way to contact support via the website. If you do find an email address or the hotline, you will not get a satisfying answer to your request. No confirmation of receipt of the mail and when you call, you are told that you will not receive support in this way. One reason: No direct contractual basis. This is between specialized trade partner and us...
I say so: Of course you can do that. And that the partner fails also does not occur as a rule. But! The SelectLine is a piece of software in the enterprise that MUST function (little surprisingly, there merchandise management etc.). To leave the end customer in urgent cases in the rain is really a pity. There are also things that tolerate less rather than more delay. There are also manufacturers in other technical areas, which work with the specialized trade partner concept and there is also a support option. As a rule, the retail partner is contacted anyway, since he knows the environment best.
It would be nice if something changes here in the future. So that you also know in "emergencies" that you are supported in the best possible way.
thank you for your message. We apologize that you are currently not able to use the full performance potential of MDE. This does not correspond to our claim. We have, of course, immediately passed on your request to our product management so that the matter can be examined. They are currently working on a solution for your concern. Please give us a moment so that we can process your request as quickly and efficiently as possible. We will get back to you in the next few days without being asked.
Kind regards from Magdeburg
The team of SelectLine Software GmbH