SelectLine Software GmbH

 

SelectLine Software GmbH
4.80 out of 5
Excellent
114 Reviews
Contact information
With SelectLine software you can optimize your business processes, reduce costs, make customer relationships more profitable and minimize risks. More than 60,000 users from German-speaking countries rely on SelectLine's innovative and...

Contact information

SelectLine Software GmbH
Otto-von-Guericke-Straße 67
39104 Magdeburg
Germany
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100% Recommended
5 stars 11
4 stars 0
3 stars 0
2 stars 0
1 star 0
Customer service
Excellent (4.58)
Cost-performance ratio
Excellent (4.82)
Top competencies

Professionalism

5.00 out of 5
1 Reviews

Objectivity

5.00 out of 5
1 Reviews

Diligence

5.00 out of 5
1 Reviews

11 Reviews on ProvenExpert.com

4.87 out of 5
Excellent
4.60 out of 5
Excellent
Recommendation
I, or rather we in the company, are very satisfied with the software solution from SelectLine and can definitely recommend it. With its customizability, SelectLine offers immense advantages over other solutions. The price/performance ratio is right!
But where there is light, there is also some shadow. As the distribution of points also shows. Why the somewhat lower score for the "implementation": Because a function, which was always used until now, was suddenly no longer available in the configuration. This cost some effort and headache. But could now be solved with a workaroud at least functionally. In the future a "Hilfestelltung" in this regard would be more pleasant. And that the function comes back would be really great.

And now to the main point of criticism, the customer service: In itself, the "customer service" runs through the retail partners. This is also fine so far, and I can say that it works well with ours. It is helped promptly, adjustments are made, with fair billing. The customer service would also get more stars and is not evaluated here. Of course, always depends on the respective retail partner.
So far so good. However, if the retail partner is not available for some time (for whatever reason is not relevant here, but there was no change or so), you are more or less left out in the cold if there are problems. First of all, there is no way to contact support via the website. If you do find an email address or the hotline, you will not get a satisfying answer to your request. No confirmation of receipt of the mail and when you call, you are told that you will not receive support in this way. One reason: No direct contractual basis. This is between specialized trade partner and us...
I say so: Of course you can do that. And that the partner fails also does not occur as a rule. But! The SelectLine is a piece of software in the enterprise that MUST function (little surprisingly, there merchandise management etc.). To leave the end customer in urgent cases in the rain is really a pity. There are also things that tolerate less rather than more delay. There are also manufacturers in other technical areas, which work with the specialized trade partner concept and there is also a support option. As a rule, the retail partner is contacted anyway, since he knows the environment best.
It would be nice if something changes here in the future. So that you also know in "emergencies" that you are supported in the best possible way.
Show original
Customer review & rating for:
SelectLine Software GmbH
06/09/2021A. G.
5.00 out of 5
Excellent
Recommendation
Class software products that have implemented many standards charmingly, but still offer strong possibilities to adapt the software to individual processes! Keep it up!
Show original
Customer review & rating for:
SelectLine Software GmbH
02/18/2021Andreas K.
5.00 out of 5
Excellent
Recommendation
Reliable and professional software for business!
Show original
Customer review & rating for:
SelectLine Software GmbH
12/17/2020Anonymously
5.00 out of 5
Excellent
Recommendation
Rating for:
SelectLine Software GmbH
07/08/2021Anonymously
4.60 out of 5
Excellent
Recommendation
Rating for:
SelectLine Software GmbH
07/08/2021Anonymously
5.00 out of 5
Excellent
Recommendation
Rating for:
SelectLine Software GmbH
06/29/2021Anonymously
5.00 out of 5
Excellent
Recommendation
Rating for:
SelectLine Software GmbH
02/17/2021besoplan G.
4.80 out of 5
Excellent
Recommendation
Rating for:
SelectLine Software GmbH
02/17/2021Anonymously
4.80 out of 5
Excellent
Recommendation
Rating for:
SelectLine Software GmbH
01/15/2021Anonymously
4.78 out of 5
Excellent
Recommendation
Rating for:
SelectLine Software GmbH
11/26/2020Anonymously
5.00 out of 5
Excellent
Recommendation
Rating for:
SelectLine Software GmbH
11/25/2020Anonymously
103 Reviews from
3 other sources
4.79 out of 5
Excellent
5.00 out of 5
Excellent
15 reviews on Ausgezeichnet
 
10/21/2020
4.80 out of 5
Excellent
67 reviews on Google
 
05/20/2022
4.60 out of 5
Excellent
21 reviews on Facebook
 
03/18/2022
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All reviews and experiences about SelectLine Software GmbH are the subjective opinions of those who compose and submit them  |  The profile owner is responsible for the contents of this page  |   Profile active since 10/21/2020  |  Last update: 12/15/2021   |  Report profile

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