Since 1996, with over 50,000 enthusiastic participants from thousands of craft customer companies, we are the professionals for customized consulting and effective training for "more success in dealing with customers" and a supporting corporate... culture. Through our services, skilled crafts companies benefit from these advantages and advantages:
- You and your skilled workers are a powerful team!
- Inspiring! The appearance and working methods of your employees
- More positive reviews and referrals!
- Smoother processes, less stress, higher profits!
- Loyal desired customers and attractive order projects!
- Confident handling even with demanding customers and in challenging customer situations! Less stress - healthier employees!
- More relaxed teamwork - mutual understanding - fewer mistakes!
- Appreciative and constructive interaction with each other - pride and satisfaction for all of you!
- More tangible recognition, more joy in daily activities, strengthening customer experiences!
- Higher employee satisfaction and retention!
- Even greater attractiveness as a company - you will attract new suitable specialists!
- Long-term security of your company
Our unique way of working and the guarantees of success of our services:
- Detailed preparation to optimally collect your individual desired topics in advance.
- Tailor-made: Training concept and implementation, detailed photo documentation of the results.
- We speak the language of your employees and enjoy great acceptance
- Active, lively training with many exercises and 100% from the everyday practice of your employees
- Sustainable learning with a lot of fun, appreciation and at eye level with your employees
- Activation of self-motivation and self-benefit of the participants for successful behavior change
- Valuable feedback for you as an entrepreneur, supportive impulses for you in management
- Practical training, telephone coaching and sustainable consulting support
- Online consulting and webinars
- Activating trainings also especially for junior staff, office staff, sales, and leadership
The seminar with Stefan Grassmann was great. Friendly, open and very eager to advise every request in the best possible way. I hope that we can continue to work with him and possible seminars together with him.
At first you think, "I know how to make phone calls". But it turned out that we got some very good tips and ideas to become even better and to cope with difficult situations more calmly and better. Red line! Ask questions! Bringing the conversation back to you..... and and. Overall, it was one of the best trainings in a long time. Very entertaining and with the group work with the colleagues also very pleasantly, by the own development of some points one was "thereby" and did not have to read off only from any slides or listen to a boring seminar leader. I would book a seminar with Mr. Gassmann again at any time!!!!!!!
Highly satisfied regular customer from Karlsruhe, who consistently has his craftsmen trained annually at Simonis ServiceKultur®. Best regards to Mrs. Simonis and Mr. Grassmann and thanks for the as always top training on July 26, 2022. Tobias Hamburger (Hamburger GmbH)
The book "More success in dealing with customers - the best lifehacks for craftsmen" is a great guide. From the practice of crafts enterprises for the practice of crafts enterprises. Service culture is lived far too little in the handicraft, with this book it becomes easier for the enterprises.
In our many years of working together, I have come to know Ms. Simonis as a very professional author and doer. When developing new products and topics for the trade, she always has her finger on the pulse and knows what customers need and implements this superbly in her books, workshops and digital products.
As a proven expert in service culture in the trades, Ms. Simonis has been working exclusively with our media house for 20 years. At Holzmann Medien, this has resulted in a large number of great, target-group-oriented and very successful products, and this joint journey is far from over 👍.
We have now been working with Umberta Andrea Simonis as a specialist book author for more than 20 years. Competence, reliability and mutual trust are just some of the points that make the collaboration with our bestselling author so pleasant and successful for us as a publishing house. As a result, we can look back on many groundbreaking practical guidebooks for the skilled trades. Many more exciting projects will follow. And we are very much looking forward to them!
We have been working with Simonis Servicekultur and Stefan Graßmann for years. Always new impulses in seminar contents are important for our participants, just like in this seminar. In this practical training for managers, the participants were able to review their typical behavioral patterns in conflict situations and learn about energy-saving alternatives. Highly recommended!
We have already held two live webinars with handwerk magazin on the topic of "Dealing with difficult customers in the skilled trades" with Ms. Simonis and Mr. Grassmann. The live tutorials with many practical exercises in the form of entertaining role plays were very well received by our participants and - when applied in everyday work - are absolutely effective. We can recommend Simonis ServiceKultur to others!
As part of our A+ program, the Burgrieden-Achstetten trade association organized this workshop for all trainees.
this workshop for all trainees.
The contact with Ms. Simonis was nice and friendly. The preparation and follow-up was really top!
The workshop day was very lively. After initial hesitant behavior of the participants, it got better and better as the day went on. Mr. Grassmann, the workshop leader on this day, knew how to gradually reach the group better and better and motivate them to actively participate. He showed ways of solving problems that each individual can take away and implement for himself. This also ensures a sustainable benefit.
I can only recommend the advice of Ms. Simonis. She asks the right questions and makes very good improvements. If you focus on customer satisfaction and service, Simonis Servicekultur is the right place for you.
All reviews and experiences about Simonis ServiceKultur® are the subjective opinions of those who compose and submit them | The profile owner is responsible for the contents of this page |
Profile active since 11/19/2018 | Last update: 08/16/2022
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