Simonis ServiceKultur®

Consulting, seminars, impulse lectures and reference books for service culture in the skilled trades.

Simonis ServiceKultur®
CUSTOMERS' CHOICE 2022
4.76 out of 5
Excellent
93 Reviews
Contact information
Since 1996, with over 50,000 enthusiastic participants from thousands of craft customer companies, we are the professionals for customized consulting and effective training for "more success in dealing with customers" and a supporting corporate...

Contact information

Simonis ServiceKultur®
Radaustrasse 67
86199 Augsburg
Germany
Directions

Contact person
Umberta Andrea Simonis

Opening hours

Wednesday 09:00 am-06:00 pm
99% Recommended
5 stars 74
4 stars 18
2 stars 0
1 star 0
Excellent (4.77)
Cost-performance ratio
Good (4.42)
Top competencies

Reliability

4.95 out of 5
20 Reviews

Bond of trust

4.90 out of 5
20 Reviews

Customer loyalty

4.68 out of 5
22 Reviews

93 Reviews on ProvenExpert.com

4.76 out of 5
Excellent
5.00 out of 5
Excellent
Recommendation
Stefan held the telephone seminar very relaxed, humorous, understandable and informative.
Thank you for this and a clear recommendation.
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Customer review & rating for:
Online-Training „Kunden führen und Stress-Situationen souverän gestalten“
08/16/2022Anonymously
4.65 out of 5
Excellent
Recommendation
The seminar with Stefan Grassmann was great. Friendly, open and very eager to advise every request in the best possible way. I hope that we can continue to work with him and possible seminars together with him.
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Customer review & rating for:
Online-Training „Kunden führen und Stress-Situationen souverän gestalten“
08/10/2022Bianca W.
5.00 out of 5
Excellent
Recommendation
Dear Umberta the cooperation was constructive and your meticulous effort in photography and copywriting has created a very nice personal website. Thank you very much for this Thoma Schmidt
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Customer review & rating for:
Konzeption, Fotografie und Text für Webseiten |  mit Umberta Andrea Simonis
08/09/2022Thomas S.
Simonis ServiceKultur® Comment from Simonis ServiceKultur®:
Dear Thomas, thank you very much for your appreciative words. I enjoyed working with you very much! I wish you an authentic effect and charisma with your new website, which will bring you many enthusiastic and suitable new customers and fans.
5.00 out of 5
Excellent
Recommendation
I take new input with me into my everyday life.
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Customer review & rating for:
Online-Training „Kunden führen und Stress-Situationen souverän gestalten“
08/04/2022Anonymously
5.00 out of 5
Excellent
Recommendation
At first you think, "I know how to make phone calls". But it turned out that we got some very good tips and ideas to become even better and to cope with difficult situations more calmly and better. Red line! Ask questions! Bringing the conversation back to you..... and and. Overall, it was one of the best trainings in a long time. Very entertaining and with the group work with the colleagues also very pleasantly, by the own development of some points one was "thereby" and did not have to read off only from any slides or listen to a boring seminar leader. I would book a seminar with Mr. Gassmann again at any time!!!!!!!
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Customer review & rating for:
Online-Training „Kunden führen und Stress-Situationen souverän gestalten“
08/04/2022A.
5.00 out of 5
Excellent
Recommendation
Highly satisfied regular customer from Karlsruhe, who consistently has his craftsmen trained annually at Simonis ServiceKultur®. Best regards to Mrs. Simonis and Mr. Grassmann and thanks for the as always top training on July 26, 2022. Tobias Hamburger (Hamburger GmbH)
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Customer review & rating for:
Aufbautraining "Der Monteur als Visitenkarte des Unternehmens"
08/02/2022Tobias H.
Simonis ServiceKultur® Comment from Simonis ServiceKultur®:
Hello Mr. Hamburger, as always we are very happy about your so positive feedback and your appreciative evaluation. This was now over all the years our 9th training day for your team and your company. This is what consistent customer orientation looks like, but also employee strengthening, because in addition to your commitment to enthusiastic customers, you are also a model entrepreneur who continuously does something good for his employees with our training. We look forward to continuing to accompany you and your team and wish you every success and all the best personally!
5.00 out of 5
Excellent
Recommendation
The book "More success in dealing with customers - the best lifehacks for craftsmen" is a great guide. From the practice of crafts enterprises for the practice of crafts enterprises. Service culture is lived far too little in the handicraft, with this book it becomes easier for the enterprises.
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Customer review & rating for:
Fachbuchautorin Umberta Andrea Simonis "Mehr Erfolg im Umgang mit Kunden – die besten Lifehacks für Handwerker"
07/22/2022Volker G.
Simonis ServiceKultur® Comment from Simonis ServiceKultur®:
Dear Volker, thank you very much for your recognition. I am very pleased about it. In many partner companies of your network Malerische Wohnideen, service culture is already lived and is an important cornerstone for long-term success.
5.00 out of 5
Excellent
Recommendation
In our many years of working together, I have come to know Ms. Simonis as a very professional author and doer. When developing new products and topics for the trade, she always has her finger on the pulse and knows what customers need and implements this superbly in her books, workshops and digital products.
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Customer review & rating for:
Fachbuchautorin Umberta Andrea Simonis "Mehr Erfolg im Umgang mit Kunden – die besten Lifehacks für Handwerker"
07/21/2022Markus Kratofil | Holzmann M.
Simonis ServiceKultur® Comment from Simonis ServiceKultur®:
Thank you very much, dear Mr. Kratofil, for your very kind words. I am happy about our long and very dedicated cooperation and appreciate you very much. Here's to more super exciting projects...
5.00 out of 5
Excellent
Recommendation
Clearly structured training according to specifications which also brings something to the participants. Gladly again.
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Customer review & rating for:
Praxistraining "Sicherer und sympathischer Umgang mit Kunden in allen Situationen – mehr Energie, Erfolgserlebnisse und weniger Stress im Arbeitsalltag"
07/18/2022Anonymously
5.00 out of 5
Excellent
Recommendation
As a proven expert in service culture in the trades, Ms. Simonis has been working exclusively with our media house for 20 years. At Holzmann Medien, this has resulted in a large number of great, target-group-oriented and very successful products, and this joint journey is far from over 👍.
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Customer review & rating for:
Fachbuchautorin Umberta Andrea Simonis "Mehr Erfolg im Umgang mit Kunden – die besten Lifehacks für Handwerker"
05/24/2022Michael H.
Simonis ServiceKultur® Comment from Simonis ServiceKultur®:
Thank you very much, Mr. Hölzel, for your appreciative feedback! The strong Holzmann team, the mutual loyalty, the tangible partnership and the common desire for exceptional, beneficial solutions for our common target group "craft" has motivated and encouraged me very much all these years. I look forward to further exciting stages of our journey!
5.00 out of 5
Excellent
Recommendation
We have now been working with Umberta Andrea Simonis as a specialist book author for more than 20 years. Competence, reliability and mutual trust are just some of the points that make the collaboration with our bestselling author so pleasant and successful for us as a publishing house. As a result, we can look back on many groundbreaking practical guidebooks for the skilled trades. Many more exciting projects will follow. And we are very much looking forward to them!
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Customer review & rating for:
Fachbuchautorin Umberta Andrea Simonis "Mehr Erfolg im Umgang mit Kunden – die besten Lifehacks für Handwerker"
05/18/2022Achim S.
Simonis ServiceKultur® Comment from Simonis ServiceKultur®:
Thank you dear Mr. Sacher, for these appreciative words and the committed and supportive partnership. It is an exciting development journey together and I am equally looking forward to our next project!
5.00 out of 5
Excellent
Recommendation
Practical solutions, concrete instructions and tips!
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Customer review & rating for:
Live Webinar "Ihr Notfallkoffer für schwierige Situationen mit Kunden" mit U.A.Simonis und S.Grassmann
05/18/2022Anonymously
4.83 out of 5
Excellent
Recommendation
The extremely sympathetic impression and the professional execution will be remembered.
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Customer review & rating for:
Praxistraining “Mehr Erfolgserlebnisse und weniger Stress bei Kunden!"
05/16/2022OMS Prüfservice / Sven T.
Simonis ServiceKultur® Comment from Simonis ServiceKultur®:
Dear Sven, thank you very much for your kind evaluation. The training project with the OMS test technicians, which we were allowed to conduct for the second time now, was exciting and rich in development for us. Of course, this was also due to the trusting and intensive cooperation with you and your colleagues. To make people strong in their professional everyday life and in contact with customers is a wonderful task in which we were very happy to support you. We will stay in touch and wish you and your colleagues daily customer encounters that build up. Umberta and Stefan
4.80 out of 5
Excellent
Recommendation
We have been working with Simonis Servicekultur and Stefan Graßmann for years. Always new impulses in seminar contents are important for our participants, just like in this seminar. In this practical training for managers, the participants were able to review their typical behavioral patterns in conflict situations and learn about energy-saving alternatives. Highly recommended!
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Customer review & rating for:
Praxis-Training "Konfliktsituationen kräfteschonend lösen"
05/16/2022B. K.
Simonis ServiceKultur® Comment from Simonis ServiceKultur®:
Dear Ms. Kernebeck, thank you very much for your appreciative words. It gives us great pleasure to keep suggesting new, suitable training content for your customers. We very much appreciate having a long-standing customer in you who supports this further development in order to be able to offer its participants fresh and supportive impulses for their demanding day-to-day work again and again. Thank you very much for your trust!
5.00 out of 5
Excellent
Recommendation
Very good cooperation, the trainer Mr. Grassmann has designed the 2 days very lively with a lot of expertise. It was worthwhile for us.
Many thanks to both of you.
L.Christian
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Customer review & rating for:
Online-Training „Kunden führen und Stress-Situationen souverän gestalten“
05/11/2022L.
Simonis ServiceKultur® Comment from Simonis ServiceKultur®:
Hello Mr. Langer, thank you very much for your appreciative feedback. We are very pleased that you and your team enjoyed our online training so much and we wish you all relaxed and uplifting customer contacts, even when things get tricky. Yours, Umberta Andrea Simonis and Stefan Grassmann
5.00 out of 5
Excellent
Recommendation
We have already held two live webinars with handwerk magazin on the topic of "Dealing with difficult customers in the skilled trades" with Ms. Simonis and Mr. Grassmann. The live tutorials with many practical exercises in the form of entertaining role plays were very well received by our participants and - when applied in everyday work - are absolutely effective. We can recommend Simonis ServiceKultur to others!
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Customer review & rating for:
Live Webinar "Ihr Notfallkoffer für schwierige Situationen mit Kunden" mit U.A.Simonis und S.Grassmann
05/10/2022Anonymously
Simonis ServiceKultur® Comment from Simonis ServiceKultur®:
Thank you very much for your great feedback and the very uplifting evaluation! For us, too, the webinar was an important step in the further development of our creative and customized training formats for the skilled trades. Together with you and handwerk magazin, we were able to pick up our common target group where they are in order to offer them concrete help from our communicative "emergency kit" for their often challenging everyday life with customers. Many thanks for the extremely committed cooperation with the very user-friendly preparation as a tutorial. We look forward to further projects with you!
4.92 out of 5
Excellent
Recommendation
As part of our A+ program, the Burgrieden-Achstetten trade association organized this workshop for all trainees.
this workshop for all trainees.
The contact with Ms. Simonis was nice and friendly. The preparation and follow-up was really top!
The workshop day was very lively. After initial hesitant behavior of the participants, it got better and better as the day went on. Mr. Grassmann, the workshop leader on this day, knew how to gradually reach the group better and better and motivate them to actively participate. He showed ways of solving problems that each individual can take away and implement for himself. This also ensures a sustainable benefit.
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Customer review & rating for:
Azubitraining mit Stefan Grassmann, Simonis ServiceKultur®
04/20/2022Gewerbeverein B.
Simonis ServiceKultur® Comment from Simonis ServiceKultur®:
Thank you very much for your trust and your appreciative feedback. We are very pleased that this trainee training day was so well received by the participants and you. We wish you all a lot of fun and a motivating sense of achievement as you put it into practice in your day-to-day training.
5.00 out of 5
Excellent
Recommendation
The trainer, Stefan Grassmann, involved our trainees very well in the seminar on this day and also set many practical tasks!
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Customer review & rating for:
Azubitraining mit Stefan Grassmann, Simonis ServiceKultur®
02/23/2022Barthel S.
5.00 out of 5
Excellent
Recommendation
The planning in advance and the professional implementation as well as the competence of the trainer are an outstanding feature.
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Customer review & rating for:
Online-Training „Kunden führen und Stress-Situationen souverän gestalten“
02/18/2022Anonymously
5.00 out of 5
Excellent
Recommendation
I can only recommend the advice of Ms. Simonis. She asks the right questions and makes very good improvements. If you focus on customer satisfaction and service, Simonis Servicekultur is the right place for you.
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Customer review & rating for:
ERFOLGSCODES Beratung mit Umberta Andrea Simonis
02/14/2022Malermeister Tobias B.
Simonis ServiceKultur® Comment from Simonis ServiceKultur®:
Thank you very much, Mr. Basten, I am very pleased. Thank you also for your openness and your trust. I look forward to successful further steps.
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All reviews and experiences about Simonis ServiceKultur® are the subjective opinions of those who compose and submit them  |  The profile owner is responsible for the contents of this page  |   Profile active since 11/19/2018  |  Last update: 08/16/2022   |  Report profile

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