Simonis ServiceKultur®

Consulting, seminars, impulse lectures and reference books for service culture in the skilled trades.

Simonis ServiceKultur®
4.76 out of 5
Excellent
128 Reviews
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Since 1996, with over 60,000 enthusiastic participants from thousands of trade customer companies, we have been the professionals for customized consulting and effective training for "more success in dealing with customers" and a sustainable...
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Contact information

Simonis ServiceKultur®
Radaustrasse 67
86199 Augsburg
Germany
Directions

Contact person
Umberta Andrea Simonis

Opening hours

Websites

Social Media

99% Recommended
5 stars 102
4 stars 25
2 stars 0
1 star 0
Quality
Value
Services
Performance
Consulting
Customer service
Excellent (4.77)
Cost-performance ratio
Good (4.41)
Top competencies

Customer loyalty

4.74 out of 5
34 Reviews

Reliability

4.84 out of 5
32 Reviews

Professionalism

4.76 out of 5
33 Reviews

128 Reviews on ProvenExpert.com

4.76 out of 5
Excellent
4.40 out of 5
Good
Recommendation
We have already had frequent and intensive discussions with the preparation of the appointment. The seminar was well prepared so that we have already been able to book further dates for our department.
Thank you very much and keep up the good work.
Assistant to the Fabrication Support department at Schüco International KG in Bielefeld.
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Customer review & rating for:
Der Monteur als Visitenkarte des Unternehmens – Praxistraining mit Stefan Grassmann, Simonis ServiceKultur®
04/12/2024Angelika T.
Simonis ServiceKultur® Comment from Simonis ServiceKultur®:
Thank you very much, Ms. Tappe, for your positive review. We are delighted that you are so satisfied with the preparation and implementation of the training courses. How nice that things are continuing and that we can now even prepare an additional training course with you and your team. Stefan and I would like to thank you for the trust you have placed in us, we really enjoy working with you.
5.00 out of 5
Excellent
Recommendation
A great in-house seminar. Our customers were delighted, the seminar was fully booked - exactly what we wanted. We are already looking forward to the next training course.
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Customer review & rating for:
Praxistraining "Vom Servicetechniker zum Baustellenleiter" mit Stefan Grassmann, Simonis ServiceKultur®
03/12/2024B. Kernebeck - Pietsch G.
5.00 out of 5
Excellent
Recommendation
We were really delighted with the service and the handling and the most important thing: our employees were very attentive and were able to take a lot away from the training.
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Customer review & rating for:
Der Monteur als Visitenkarte des Unternehmens – Praxistraining mit Stefan Grassmann, Simonis ServiceKultur®
03/08/2024Matthias B.
Simonis ServiceKultur® Comment from Simonis ServiceKultur®:
Thank you very much, Mr. Brack, for this great review. Stefan and I are delighted that we were able to inspire you and that your team experienced, helped shape and enjoyed this intensive training day. Thank you for your trust and the careful and detailed joint preparation of your desired content. We wish you all a successful implementation of what you have experienced in the training and your own agreed and practiced service standards.
5.00 out of 5
Excellent
Recommendation
A really very good training that we can recommend!
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Customer review & rating for:
Azubitraining mit Stefan Grassmann, Simonis ServiceKultur®
06/28/2023Sabine G.
5.00 out of 5
Excellent
Recommendation
We have already had the second training with Simonis ServiceKultur with our managers. We were enthusiastic about both trainings and will also plan further trainings for this.
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Customer review & rating for:
Beratungs- und Trainingspaket "Was uns fördert und stärkt im Arbeitsalltag" mit U.A.Simonis und Stefan Grassmann
06/05/2023Anonymously
5.00 out of 5
Excellent
Recommendation
The seminar was very well and interestingly conducted. It is a help in everyday life and I would be happy if I could participate in such an event again.
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Customer review & rating for:
Beratungs- und Trainingspaket "Was uns fördert und stärkt im Arbeitsalltag" mit U.A.Simonis und Stefan Grassmann
05/26/2023Sascha H.
5.00 out of 5
Excellent
Recommendation
I personally liked the structure and implementation of the seminar very much.
It was interesting, open and left room for a lively exchange of opinions.
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Customer review & rating for:
Beratungs- und Trainingspaket "Was uns fördert und stärkt im Arbeitsalltag" mit U.A.Simonis und Stefan Grassmann
05/24/2023Anonymously
4.60 out of 5
Excellent
Recommendation
Lecture style was very rousing. Good tips that can be implemented in everyday life and professional life.
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Customer review & rating for:
Beratung und Workshop "Bewusst wirken, auf Augenhöhe kommunizieren, mehr Freude und weniger Stress" mit U.A.Simonis und Stefan Grassmann
05/04/2023Anonymously
3.81 out of 5
Good
Recommendation
The day with Mr. Grassmann was very entertaining. The group was too large to work individually. Mr. Grassmann was able to give good hints and tips to improve the daily work and to question structures.
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Customer review & rating for:
Beratung und Workshop "Bewusst wirken, auf Augenhöhe kommunizieren, mehr Freude und weniger Stress" mit U.A.Simonis und Stefan Grassmann
05/03/2023Anonymously
4.00 out of 5
Good
Recommendation
The training was well received by the participants.
The feedback and the final round were very informative.
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Customer review & rating for:
Der Monteur als Visitenkarte des Unternehmens – Praxistraining mit Stefan Grassmann, Simonis ServiceKultur®
04/27/2023Anonymously
4.80 out of 5
Excellent
Recommendation
We already had a day workshop with our team years ago, which was very good and sustainable. This year we would like to hold a refresher workshop again together with several companies and are enthusiastic about the practical content and the proximity to the trade. We are looking forward to the cooperation and are sure that it will bring our company and our fitters further professionally as well as personally.
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Customer review & rating for:
Fachbuchautorin Umberta Andrea Simonis "Mehr Erfolg im Umgang mit Kunden – die besten Lifehacks für Handwerker"
04/27/2023Matthias B.
Simonis ServiceKultur® Comment from Simonis ServiceKultur®:
Thank you very much for your very appreciative evaluation and your personal lines. I look forward to the continuation of our trusting cooperation!
5.00 out of 5
Excellent
Recommendation
We appreciate the fast and professional cooperation in the preparation with Ms. Simonis. Our partners/customers consistently give positive feedback to Mr. Grassmann. We are looking forward to further trainings and happy and satisfied partners/customers.
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Customer review & rating for:
Der Monteur als Visitenkarte des Unternehmens – Praxistraining mit Stefan Grassmann, Simonis ServiceKultur®
04/25/2023Anonymously
5.00 out of 5
Excellent
Recommendation
As handwerk magazin webinars, we have once again worked very successfully with Umberta Andrea Simonis and Stefan Grassmann! From preparation to implementation, everything was wonderful - professional and reliable. The participants appreciate the valuable input from practice - for their practice - and were again very enthusiastic. This was not the last collaboration!
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Customer review & rating for:
Live Webinar "Herausfordernde Gespräche am Telefon meistern" mit U.A.Simonis und S. Grassmann
04/04/2023Anonymously
5.00 out of 5
Excellent
Recommendation
Top success workshop, in which we addressed the basics of customer orientation - we came out of it stronger as a team. Team Hamburger sends its regards from Karlsruhe.
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Customer review & rating for:
Erfolgsworkshop mit Stefan Grassmann, Simonis ServiceKultur®
03/01/2023Tobias H.
Simonis ServiceKultur® Comment from Simonis ServiceKultur®:
Thank you very much, Mr. Hamburger! We look forward to accompanying you and your team further on the road to success. Best regards from Stefan and me back!
5.00 out of 5
Excellent
Recommendation
Very good and personal support in the run-up to the planned training and also during the training. Personal topics and priorities are taken seriously and implemented during the training. This makes the training very individual and perfectly tailored to your own business or employees.
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Customer review & rating for:
Führungskräfte Training "Den Arbeitsalltag gelassener meistern"
01/27/2023Jochen K.
Simonis ServiceKultur® Comment from Simonis ServiceKultur®:
Thank you very much, Mr. Kadel, for this very appreciative evaluation. We look forward to accompanying you and your team on a longer journey and to supporting you with our impulses. Thank you for your trust and the very pleasant and particularly constructive cooperation. Umberta Andrea Simonis and Stefan Grassmann
4.65 out of 5
Excellent
Recommendation
A seminar that not only helped the trainees, but also me as the organizer.
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Customer review & rating for:
Azubitraining mit Stefan Grassmann, Simonis ServiceKultur®
01/05/2023Anonymously
5.00 out of 5
Excellent
Recommendation
We have been working with Ms. Simonis and Mr. Grassmann for years. Within a very short time, the classroom training was converted to online and now enriches our seminar program. Highly recommended.
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Customer review & rating for:
Online-Training "Der Monteur als Visitenkarte des Unternehmens"
11/24/2022B. Kernebeck Unternehmensgruppe P.
Simonis ServiceKultur® Comment from Simonis ServiceKultur®:
Thank you very much, Ms. Kernebeck. We are also pleased that our proven practical training abenso in online format is very well received by your customers. It's an alternative that saves your customers time and is easier to organize than classroom training - so it's a viable option, especially when order books are full. We look forward to continuing our collaboration in 2023!
5.00 out of 5
Excellent
Recommendation
The seminar was a complete success! All participants had a lot of fun and took away a lot! We will definitely repeat this event!!!
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Customer review & rating for:
Praxistraining “Mehr Erfolgserlebnisse und weniger Stress bei Kunden!"
11/23/2022Björn K.
Simonis ServiceKultur® Comment from Simonis ServiceKultur®:
Thank you very much, Mr. Klädtke, for your encouraging feedback. We are very pleased that we were also able to give your great team strong impulses for implementation with this training day. We would be very happy to continue this joint success in the future, thank you very much for your trust.
4.80 out of 5
Excellent
Recommendation
It was really fun and good to hear some things. Hearing yourself on the phone is very interesting. The seminar was very exciting. I would take advantage of it again and again.
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Customer review & rating for:
Online-Training „Kunden führen und Stress-Situationen souverän gestalten“
08/24/2022Natalie B.
5.00 out of 5
Excellent
Recommendation
Stefan held the telephone seminar very relaxed, humorous, understandable and informative.
Thank you for this and a clear recommendation.
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Customer review & rating for:
Online-Training „Kunden führen und Stress-Situationen souverän gestalten“
08/16/2022Anonymously
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All reviews and experiences about Simonis ServiceKultur® are the subjective opinions of those who compose and submit them  |  The profile owner is responsible for the contents of this page  |   Profile active since 11/19/2018  |  Last update: 04/19/2024   |  Report profile

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