THE FOCUS IS ON YOUR EMPLOYEES - DEVELOP THEM INTO TRUE CUSTOMER ENTHUSIASTS! The world has changed. Products have become increasingly comparable in quality and features. As a result, you as a business owner have only one way to stand out from... your competition. And that is through individual and personally tailored advice and support. Excellent customer service is a masterful art that is fun and immensely satisfying. Not everyone has mastered it, and not everyone is born with this gift.
The good news is that anyone can learn it. According to the maxim 'Service is not everything, but without service everything is nothing', we have developed our seminar and training programs. Here we sensitize your employees to the topics of customer and service orientation. They learn how to become excellent customer advisors and that working in direct customer contact can be a lot of fun and enjoyable. Even when dealing with difficult customers. In addition, managers are instructed on how to optimally lead their employees through clear communication and good organization. Well-managed employees feel recognized and respected. This in turn promotes and strengthens their loyalty to the company. In times of a shortage of skilled workers, this is an extremely important aspect that can pay off in cash. Employees who love their jobs feel motivated and delighted by enthusiastic customers. We provide them with suitable tools and methods so that they can always conduct customer discussions at eye level. Our valuable and easy-to-implement practical tips will strengthen your employees and make their everyday work easier. You know: Employees are your most important asset and deserve the best possible support, appreciation and recognition.
We really appreciate Ms. Schneider's expertise ... whether it's 1:1 coaching sessions or team meetings - we always find a joint solution. Her empathy and ability to adapt to different situations and employees is terrific. We consider ourselves lucky to have Ms. Schneider at our side.
We are very satisfied with the cooperation with Ms. Schneider. Professional and very practical, current situations and new topics are implemented flexibly and with pleasure. An absolute recommendation as a permanent addition to the monthly meetings, we have been working together in a much more structured and better way since then. Thank you!
Very great seminar. Very informative and interactively designed super. I have taken a lot for everyday life as a managerial position and will of course implement it. Thank you very much our great trainer. I will recommend her 100%.
I enjoyed the seminar very much. It was not overcrowded with factual information and offered a lot of room for real own examples/situations. Timing and seminar guidance were excellent. Thank you very much, dear Maja!
I was super satisfied with the communication and collaboration with each other by the instructor. I have learned many new things that have developed me further. I am very happy with this and recommend Smiling Customer to others.
We have been working extremely successfully with Ms. Schneider and Smiling Customer for many years. The workshops she offers have become indispensable for our employee development and motivation. Ms. Schneider enjoys our complete trust and contributes significantly to the team's success. The mystery checks and calls are indispensable for our service team and promote both our quality as a whole and personal development. We value this partnership very much and look forward to continuing it. :)
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Profile active since 04/11/2018 | Last update: 12/09/2023
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