Smiling Customer

Mystery Checks - Seminars - Coaching: Service Quality & Employee Development

Smiling Customer
TOP SERVICE PROVIDER 2023
TOP RECOMMENDATION 2023
4.93 out of 5
Excellent
291 Reviews
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THE FOCUS IS ON YOUR EMPLOYEES - DEVELOP THEM INTO TRUE CUSTOMER ENTHUSIASTS! The world has changed. Products have become increasingly comparable in quality and features. As a result, you as a business owner have only one way to stand out from...
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Contact information

Smiling Customer
Berliner Straße 123
14467 Potsdam
Germany
Directions

Contact person
Maja Schneider

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Opening hours

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100% Recommended
5 stars 259
4 stars 13
3 stars 0
2 stars 0
1 star 0
Quality
Value
Services
Performance
Consulting
Customer service
Excellent (4.96)
Cost-performance ratio
Excellent (4.88)
Top competencies

Explanations

5.00 out of 5
9 Reviews

Objectivity

5.00 out of 5
9 Reviews

Communication

5.00 out of 5
9 Reviews

272 Reviews on ProvenExpert.com

4.93 out of 5
Excellent
5.00 out of 5
Excellent
Recommendation
Wonderful day again. I enjoy the seminar every time. I've developed a lot since I've been here. So I am grateful.
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Customer review & rating for:
Wie hat Ihnen das Seminar "Richtiger Umgang Beschwerden und Reklamationen" gefallen?
12/05/2023Alexandra G.
Smiling Customer Comment from Smiling Customer:
Dear Alex,

Dear Alex,

First of all, a big apology for only writing to you now.
Thank you so much for your great feedback!
I'm really pleased to be able to follow your development.
Keep up the good work and I can't wait to see how our appointment in February turns out.
Best regards to Münster,
Maja
4.50 out of 5
Excellent
Recommendation
We really appreciate Ms. Schneider's expertise ... whether it's 1:1 coaching sessions or team meetings - we always find a joint solution. Her empathy and ability to adapt to different situations and employees is terrific. We consider ourselves lucky to have Ms. Schneider at our side.
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Customer review & rating for:
Wie hat Ihnen der Workshop mit Frau Schneider von Smiling Customer gefallen? Teilen Sie gerne Ihre Begeisterung :).
11/27/2023O.
5.00 out of 5
Excellent
Recommendation
Again and again except new enthusiastic - thank you dear Mrs. Schneider
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Customer review & rating for:
Wie sind Sie mit der Beratung und Unterstützung von Smiling Customer zufrieden?
11/19/2023R. K.
5.00 out of 5
Excellent
Recommendation
We are very satisfied with the cooperation with Ms. Schneider. Professional and very practical, current situations and new topics are implemented flexibly and with pleasure. An absolute recommendation as a permanent addition to the monthly meetings, we have been working together in a much more structured and better way since then. Thank you!
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Customer review & rating for:
Wie hat Ihnen der Workshop mit Frau Schneider von Smiling Customer gefallen? Teilen Sie gerne Ihre Begeisterung :).
11/16/2023R. K.
5.00 out of 5
Excellent
Recommendation
Gladly and always again- Thank you
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Customer review & rating for:
Wie hat Ihnen der Vortrag oder das Webinar mit Maja Schneider von Smiling Customer gefallen?
11/03/2023Anonymously
5.00 out of 5
Excellent
Recommendation
Mrs. Schneider is a real service expert!!! She knows very well and helps with challenges of all kinds. Very big recommendation and see you soon!!!
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Customer review & rating for:
Wie hat Ihnen das Seminar "Richtiger Umgang Beschwerden und Reklamationen" gefallen?
10/26/2023Anonymously
5.00 out of 5
Excellent
Recommendation
Very great seminar. Very informative and interactively designed super. I have taken a lot for everyday life as a managerial position and will of course implement it. Thank you very much our great trainer. I will recommend her 100%.
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Customer review & rating for:
Wie hat Ihnen das Seminar "Rollenwechsel - vom Kollegen zur Führungskraft" gefallen?
10/18/2023Nadine T.
Smiling Customer Comment from Smiling Customer:
Dear Nadine,
THANK YOU very much for your great feedback, about which I was very happy yesterday evening.
A great incentive for me ...
All the best & much success & best regards to Bad Saarow
Maja
5.00 out of 5
Excellent
Recommendation
I enjoyed the seminar very much. It was not overcrowded with factual information and offered a lot of room for real own examples/situations. Timing and seminar guidance were excellent. Thank you very much, dear Maja!
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Customer review & rating for:
Wie hat Ihnen das Seminar "Rollenwechsel - vom Kollegen zur Führungskraft" gefallen?
10/18/2023Anonymously
5.00 out of 5
Excellent
Recommendation
The service of Mrs. Schneider is excellent!!! Due to her years of experience, she can help in any situation and helps a lot. Thank you very much and see you next time!!! :))
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Customer review & rating for:
Haben wir Sie mit dem Seminar zum Thema "Gästebegeisterung & Verkauf" begeistern können?
10/16/2023Gisele K.
Smiling Customer Comment from Smiling Customer:
I am happy - thank you very much for your great feedback!

Kind regards
Maja Schneider
5.00 out of 5
Excellent
Recommendation
Very clear and practical, with good own practical part and knowledge transfer.
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Customer review & rating for:
Wie hat Ihnen das Seminar "Richtiger Umgang Beschwerden und Reklamationen" gefallen?
10/15/2023K.
5.00 out of 5
Excellent
Recommendation
Simply THANK YOU 🤩
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Customer review & rating for:
Wie hat Ihnen das Coaching mit Frau Schneider gefallen?
10/03/2023E.
5.00 out of 5
Excellent
Recommendation
It was great. I felt very picked up and involved.
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Customer review & rating for:
Bitte teilen Sie uns Ihre Meinung zum Seminar “Kundenbegeisterung & Serviceorientierung” mit . Danke!
09/27/2023Anonymously
5.00 out of 5
Excellent
Recommendation
As always, everything top!! Thank you very much, dear Mrs. Schneider
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Customer review & rating for:
Wie hat Ihnen das Seminar "Richtiger Umgang Beschwerden und Reklamationen" gefallen?
09/20/2023Anonymously
5.00 out of 5
Excellent
Recommendation
Very practical seminar. Many thanks
Show original
Customer review & rating for:
Wie hat Ihnen der Workshop mit Frau Schneider von Smiling Customer gefallen? Teilen Sie gerne Ihre Begeisterung :).
09/05/2023L.
5.00 out of 5
Excellent
Recommendation
Varied, informative and entertaining. Thank you
Show original
Customer review & rating for:
Wie hat Ihnen der Workshop mit Frau Schneider von Smiling Customer gefallen? Teilen Sie gerne Ihre Begeisterung :).
08/26/2023R. A.
5.00 out of 5
Excellent
Recommendation
All 8 trainees have given me only good feedback! All were very happy and strengthened with new impetus.
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Customer review & rating for:
Schulung - Training - Workshop: Serviceorientierung & Gästebegeisterung. Wie zufrieden waren Sie?
08/25/2023P.
5.00 out of 5
Excellent
Recommendation
I was super satisfied with the communication and collaboration with each other by the instructor. I have learned many new things that have developed me further. I am very happy with this and recommend Smiling Customer to others.
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Customer review & rating for:
Wie hat Ihnen das Webinar zum Thema "Gästebegeisterung & Serviceorientierung" gefallen?
08/22/2023Alexandra G.
Smiling Customer Comment from Smiling Customer:
Dear Alexandra,

Thank you very much for your great review!
I am very much looking forward to our joint seminar series and to our next date in October.

Until then, good luck with the implementation - Maja
5.00 out of 5
Excellent
Recommendation
We have been working extremely successfully with Ms. Schneider and Smiling Customer for many years. The workshops she offers have become indispensable for our employee development and motivation. Ms. Schneider enjoys our complete trust and contributes significantly to the team's success. The mystery checks and calls are indispensable for our service team and promote both our quality as a whole and personal development. We value this partnership very much and look forward to continuing it. :)
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Customer review & rating for:
Smiling Customer
08/18/2023Elyas K.
5.00 out of 5
Excellent
Recommendation
Maja Schneider's advice and support is absolutely outstanding! Her attentive and personal approach and individual solutions give me the confidence that our concerns are in the best hands.
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Customer review & rating for:
Smiling Customer
08/17/2023P. O.
5.00 out of 5
Excellent
Recommendation
Top content and practical - worked out a lot together! Thank you!
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Customer review & rating for:
Wie hat Ihnen der Vortrag zum Thema Kundenbegeisterung und Zusatzverkauf gefallen?
08/15/2023B. L.
19 Reviews from
2 other sources
5.00 out of 5
Excellent
5.00 out of 5
Excellent
10 reviews on Facebook
 
11/01/2023
5.00 out of 5
Excellent
9 reviews on Google
 
12/08/2023
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All reviews and experiences about Smiling Customer are the subjective opinions of those who compose and submit them  |  The profile owner is responsible for the contents of this page  |   Profile active since 04/11/2018  |  Last update: 12/09/2023   |  Report profile

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