Possible waiting times are generously announced and I have so far also accepted (for 1.5 years regular customer), but 20 min half-naked in the cabin to wait for the staff, was me (although rung 3x) but too much. At the reception was no customer, Danijela was in the office behind "busy". After my complaint came, as expected, no apology, but stroppy the hint, how high the costs would be when canceling the contract. On the next visit, I wanted to cancel one of my two contracts. No apology was made, nor was there any attempt to keep me as a customer. A small gesture would have been enough to show appreciation to the customer and I would have left all contracts in place. During the subsequent short discussion about how to deal with customers, Daniela only stood behind the counter grinning, which made me very angry and disappointed, where I have always been friendly and understanding about waiting times and her dealings with staff over the past 1.5 years. She is apparently unaware that she represents the company and that this behavior is an absolute no-go. As a result, I have decided to cancel all contracts effective immediately and as long as this person is found in the studio, I will not set foot in there again. This is very disappointing, as I was more than satisfied with the rest of the staff (although constant changes) and the studio itself. I also refrain from a hypocritical statement - platitudes that do not correspond to the truth anyway. Everyone is welcome to make up his own mind. Unfortunately, it is easier to bring many contracts to a conclusion in an overly friendly manner and to offer a quick resolution with fast money in case of customer dissatisfaction, instead of creating a proper customer and complaint management and trying to keep one's customers. I now know of very many customers who have cancelled their contracts this year alone because of Danijela. It's not the studio's fault! I was happy to do without her smiling answer that the boss could call me back, since requests are not processed anyway. When I submitted my medical records by mail last year due to surgery and asked for suspension of pay (or extension of 3 months after my minimum term - which would have resulted in longer-term customer loyalty!!!!), I urged 2 months - no response. I have asked Danijela in the studio several times about this - she wanted to "forward". Until today I have not received an answer to my mail, because I have not let up on it in the studio, I have ultimately received a sunscreen as compensation. Who in the background processes the mails of the studio, is known to me in the meantime... So much for the topic "customer management". Very sad about this great studio, which scares away customers through one person.
we have just read your review about us. We would like to thank you for your feedback and criticism, this is the only way we can always improve.
Our club rates have been aligned so that our customers can come more often and save money as well. Of course, there are also recharges that the customer can take advantage of
If you let us know which location you are referring to, then we can take another look at the opening hours.
We would appreciate it if you could send us a separate email at email@example.com with your contact details and which studio it concerns. We thank you in advance and look forward to reading from you. Kind regards Robert Thum Managing Director.