TEFRA Travel Logistics GmbH

The luggage service

TEFRA Travel Logistics GmbH
TOP SERVICE PROVIDER 2024
TOP RECOMMENDATION 2024
4.77 out of 5
Excellent
1,513 Reviews
Contact information
The luggage service with included all-round carefree guarantee

Contact information

TEFRA Travel Logistics GmbH
Obenhauptstraße 2
22335 Hamburg
Germany
Directions

Images & Videos

98% Recommended
5 stars 1,234
4 stars 164
3 stars 24
1 star 5
Excellent (4.83)
Cost-performance ratio
Excellent (4.56)
Top competencies

Reliability

4.81 out of 5
102 Reviews

Quality

4.75 out of 5
103 Reviews

Customer satisfaction

4.72 out of 5
102 Reviews

1,435 Reviews on ProvenExpert.com

4.78 out of 5
Excellent
5.00 out of 5
Excellent
Recommendation
We have never had a luggage service that worked so smoothly before. We were particularly impressed by the short time window (2 hours). From booking to suitcase at home ---- TOP ! We will remain your customers. MfG Fam.Aust
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Customer review & rating for:
TEFRA Gepäckservice
04/12/2024U.
5.00 out of 5
Excellent
Recommendation
Hat alles super geklappt
Customer review & rating for:
TEFRA Gepäckservice
04/12/2024Anonymously
5.00 out of 5
Excellent
Recommendation
Prompt and reliable
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Customer review & rating for:
TEFRA Gepäckservice
04/12/2024Anonymously
5.00 out of 5
Excellent
Recommendation
Very reliable. We are delighted with the excellent service.
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Customer review & rating for:
TEFRA Gepäckservice
04/12/2024Anonymously
4.67 out of 5
Excellent
Recommendation
The super service from collection to delivery is well worth the money. Hopefully the staff will benefit too!
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Customer review & rating for:
TEFRA Gepäckservice
04/04/2024Anonymously
5.00 out of 5
Excellent
Recommendation
Super punctual, very well structured, reliable, very good and friendly service all round. Absolutely recommendable.
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Customer review & rating for:
TEFRA Gepäckservice
04/03/2024Anonymously
5.00 out of 5
Excellent
Recommendation
We are completely satisfied with Tefra,
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Customer review & rating for:
TEFRA Gepäckservice
04/03/2024Kurt Karl B.
4.67 out of 5
Excellent
Recommendation
Thank you for the smooth processing and handling.
I will be happy to return to you at any time. You can start your journey with peace of mind and your luggage travels ahead and awaits you at your destination.
Thank you
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Customer review & rating for:
TEFRA Gepäckservice
04/03/2024Hedi M.
4.00 out of 5
Good
Recommendation
Once again a very good experience
Punctual delivery and collection by friendly staff
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Customer review & rating for:
TEFRA Gepäckservice
04/02/2024W.
5.00 out of 5
Excellent
Recommendation
We used TEFRA for the first time after fellow travelers told us about it. On AIDA Diva, ordering was super easy and both delivery and payment are super simple. We are completely satisfied and will gladly recommend their service to others.
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Customer review & rating for:
TEFRA Gepäckservice
03/27/2024Schilling, G.
5.00 out of 5
Excellent
Recommendation
nice contact with the very punctual delivery
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Customer review & rating for:
TEFRA Gepäckservice
03/27/2024Karlheinz R.
5.00 out of 5
Excellent
Recommendation
I used TEFRA for the first time for a cruise from Bremerhaven and was totally satisfied. The booking via the website worked without any problems. Pick-up and delivery were on time. I will use this service again in the future, as it is much more convenient to travel without suitcases.
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Customer review & rating for:
TEFRA Gepäckservice
03/26/2024Anonymously
4.00 out of 5
Good
Recommendation
First time using the service - everything went smoothly. Nice and courteous drivers. Always happy to return 👍
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Customer review & rating for:
TEFRA Gepäckservice
03/26/2024Silke S.
5.00 out of 5
Excellent
Recommendation
This is the second time we have used tefra and we are extremely satisfied with the entire service. It is very well organized, you are always informed about the status, all agreed times are kept. We hereby give a maximum recommendation and will certainly use this service again. Thank you very much.
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Customer review & rating for:
TEFRA Gepäckservice
03/25/2024K.
5.00 out of 5
Excellent
Recommendation
I used TEFRA's luggage service for the first time and am completely delighted. Punctual pick-up at the front door, punctual delivery at the check-in desk at the airport, direct pick-up in cooperation with AIDA at the ship immediately after we left it and after 3 working days my suitcase was delivered back to my home undamaged today. I was always informed by e-mail where my suitcase was and what the next step was. The drivers were always very friendly, as was the employee on the service phone. The booking was made online without any problems. Thank you very much! I will never travel without TEFRA again!
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Customer review & rating for:
TEFRA Gepäckservice
03/25/2024Angela Herden, 65, a.
4.67 out of 5
Excellent
Recommendation
Simple ordering process, uncomplicated subsequent booking by telephone, reliable and punctual delivery. Everything flawless.
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Customer review & rating for:
TEFRA Gepäckservice
03/25/2024Anonymously
1.00 out of 5
Poor
Recommendation
Subject: Order 1285535,
A handbag and some shoes are missing from my wife's suitcase
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Customer review & rating for:
TEFRA Gepäckservice
03/25/2024H.
TEFRA Travel Logistics GmbH Comment from TEFRA Travel Logistics GmbH:
How do you do?

Thank you for your message.

After your return, please check that the missing items have not been left at home by mistake and then contact us again so that we can record any damage.

If the missing items are not found again, please file a theft report with your local police station and inform us of the file number.

If the handbag and shoes are found again, we would be grateful for a short message and the deletion of this review.

Kind regards from Hamburg
and have a nice trip despite the circumstances!
Your TEFRA Team
5.00 out of 5
Excellent
Recommendation
Simple processing, acceptable price for a good service, that's what makes a vacation fun.
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Customer review & rating for:
TEFRA Gepäckservice
03/19/2024Bin D.
4.00 out of 5
Good
Recommendation
Thank you for the uncomplicated cancellation.
I can definitely recommend Tefra to others.
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Customer review & rating for:
TEFRA Gepäckservice
03/15/2024Anonymously
5.00 out of 5
Excellent
Recommendation
It's all very customer-friendly, although I probably didn't really think things through, they were accommodating. I am also happy to award the stars for past campaigns.
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Customer review & rating for:
TEFRA Gepäckservice
03/15/2024Anonymously
78 Reviews from
3 other sources
4.60 out of 5
Excellent
5.00 out of 5
Excellent
4 reviews on Google Maps
 
08/04/2023
5.00 out of 5
Excellent
11 reviews on Facebook
 
09/22/2020
4.50 out of 5
Excellent
63 reviews on Google Maps
 
03/21/2024
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All reviews and experiences about TEFRA Travel Logistics GmbH are the subjective opinions of those who compose and submit them  |  The profile owner is responsible for the contents of this page  |   Profile active since 01/07/2017  |  Last update: 04/14/2024   |  Report profile

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