Theresa is the hammer, gestures, facial expressions and content simply fit together. When she says "you can do this", "you can do this", "change this" then you start to believe. She listens to you, lets you pick her up, and then follows up on what was said. Tools, tips and advice you hear elsewhere, but with Theresa they have content, values and make a good mood. Thank you Theresa for 5 days and one hour that helped me a lot.